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Official procurement procedure
Single Service Centre
No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency: "Single Service Centre". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Competition Density
35.8Bids / Report
Supplier ConcentrationModerate Concentration
CGI IT UK LimitedTop vendor: 47.9% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 167 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| CGI IT UK Limited | 1 win | £799,968 |
| IDEXX LABORATORIES LIMITED | 1 win | £350,000 |
| MI-NET TECHNOLOGY LIMITED | 1 win | £201,528 |
| MICROMETRIC LIMITED | 1 win | £191,645 |
| ON365 LIMITED | 1 win | £92,904 |
Procedure terms
Procedure methodNot published | Procurement categoryNot published | |
Statuscomplete | Framework / DPSNot published | CompetitionCompetitive |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published21 Aug 2026, 14:27 BST | Last source update21 Aug 2026, 14:27 BST | Recurring procurementNot published |
ClassificationNot published | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-051a65 | ||
What is being bought
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future.
RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised with GCA support.
What changed
From the official release history
- Official notice release published
21 Aug 2026, 14:27 BST - Official notice release published
21 Aug 2026, 13:42 BST - Official notice release published
24 Jun 2026, 12:00 BST - tender value changed
24 Jun 2026, 11:29 BST - Status changed to complete
24 Jun 2026, 11:29 BST - Official notice release published
24 Jun 2026, 11:29 BST - Published value updated to £294,926,441
23 May 2025, 14:09 BST - Status changed to planned
23 May 2025, 14:09 BST - Official notice release published
23 May 2025, 14:09 BST - Published value updated to £294,930,000
21 May 2025, 12:10 BST - Status changed to planning
21 May 2025, 12:10 BST - Official notice release published
21 May 2025, 12:10 BST - Buyer information updated
21 May 2025, 12:10 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcompletePublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
21 Aug 2026, 14:27 BST - Award active
Not published · Not published - Award active
Not published · Not published - Contract active
Signed 10 Aug 2026, 00:00 BST · £176,500,000 - Contract active
Signed 23 Jul 2026, 00:00 BST · £176,500,000
Commercial outcome and competition
Awards Foundever GB Ltd Not published · Not published · active Capita Business Services Ltd Not published · Not published · active |
Contracts Single Service Centre Work Package 1 £176,500,000 · signed 10 Aug 2026, 00:00 BST · active Contract period: 18 Oct 2026, 00:00 BST — 17 Oct 2029, 23:59 BST Single Service Centre Work Package 2 £176,500,000 · signed 23 Jul 2026, 00:00 BST · active Contract period: 16 Nov 2026, 00:00 GMT — 15 Nov 2029, 23:59 GMT |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
Contracting authority GB-PPON-PBMQ-7576-DVGWDocuments (1)
Official links; attachments are not copied
Related procedures (1)