Official UK procurement notice
Service Quality Standards - Lot 1 and Lot 2
Authority: SE TRAINS LIMITED (Public body)
What is being bought2 lots · detail below
Published requirement descriptionLot 1 - Service Quality Standards - Provision of Auditors and Management
Lot 2 - Service Quality Standards - Provision of an Application and Asset Management.
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- How the procedure runs: Tender, evaluation, negotiation, Presentation, BAFO and Award
CPV: System quality assurance assessment and review services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£1,032,000 together) · a supplier may bid for at most 1 and win at most 1 of them · same evaluation weights on every lotLot #1Service Quality Standards - PeoplePublished value£912,000
Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register.
Lot #2Service Quality Standards - ApplicationPublished value£120,000
Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (4)
- Technical: 50%
- Contract: 10%
- Pricing: 30%
- Social Value: 10%
Published award criteria (4)
- Pricing: Price
- Technical
- Contract
- Social Value
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 13 May 2026, 14:18 BST
- Last source update
- 13 May 2026, 14:18 BST
- Award evaluation window
- Submission end – 1 Jan 2027
- Authority reference
PSS18.2010- FTS notice number
2026/S 000-043955- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0697c9Find a Tender
- How it runs
Tender, evaluation, negotiation, Presentation, BAFO and Award
How it was run
Official notice- Submission deadline
- 29 Jul 2026, 12:00 BST
- Clarification deadline
- 30 Jun 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
13 May 2026 → 1 Apr 2027 · 5 dates- Tender notice published161 days ago13 May 2026, 14:18 BST
- Clarification questions by113 days ago30 Jun 2026, 12:00 BST
- Submission deadline84 days ago29 Jul 2026, 12:00 BST
- Today21 Oct 2026
- Award decision expected byin 73 days1 Jan 2027, 23:59 GMT
- Contract startsin 162 days1 Apr 2027, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Tender notice published13 May 2026, 14:18 BSTUK4
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender