Official UK procurement notice
Service Quality Regime 2024
Authority: TRENITALIA C2C LIMITED (Public body)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionC2C required a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.
CPV: Auditing services · Customer-care services · Performance review services · Support services for railway transport · Technical inspection services
The lotProcurement structure
single lot · value publishedLot #1Service Quality Regime - further information was supplied within the tender documentationAwardedRenewalPublished value£1,750,000
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 5 Nov 2024, 10:02 GMT
- Last source update
- 6 Mar 2025, 15:02 GMT
- Award evaluation window
- 5 Dec 2024 – …
- Authority reference
c2c 066- FTS notice number
2025/S 000-008224- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04b3e9Find a Tender
Publisher note: This procurement exercise will be conducted on the Jaggaer One e-procurement portal: https://c2c-rail.ukp.app.jaggaer.com/go/161093660192FBB90FE6 Any suppliers who wish to show interest in submitting for this tender are required to log into the c2c portal and any suppliers who are not registered are required to sign up to c2c's Jaggaer portal in order to submit their bid.
How it was run
Official notice- Submission deadline
- 5 Dec 2024, 10:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 5 Dec 2024, 10:00 GMT
Timeline
5 Dec 2024 → 6 Mar 2025 · 3 dates- Submission deadline5 Dec 2024, 10:00 GMT
- Bids opened5 Dec 2024, 10:00 GMT
- Notice published6 Mar 2025, 15:02 GMT
Notice history
2 events · 2 releases on Find a Tender · since 6 Mar 2025- Status changed to complete6 Mar 2025, 15:02 GMT
- Buyer details updated6 Mar 2025, 15:02 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracts
Service Quality Regime · supplier not published
- Signed
- 4 Mar 2025
- Value
- —
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 13bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- N/AReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.