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AwardedFind a Tender · award

Service Quality Regime 2024

Buyer: Trenitalia c2c Limited →

BuyerTrenitalia c2c Limited
StatusAwarded
DeadlineNot published
ValueValue not published
Published6 Mar 2025

What is being bought

C2C required a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.

Delivery location

UKH3

Categories

Support services for railway transport 63711000Technical inspection services 71631000Auditing services 79212000Customer-care services 79342320Performance review services 79313000

Lot details

Lot 1

Service Quality Regime - further information was supplied within the tender documentation.

Statuscancelled

What is included

ItemCategoryQuantity
1Support services for railway transport, Technical inspection services, Auditing services, Customer-care servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 63. The category anchor is Support services for railway transport (63711000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 631,4873 median · 16.2 average (554 of 1,487 with a bid count)3 average (641 of 1,487 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKH3114.5 median · 4.8 average (4 of 11 with a bid count)1 average (4 of 11 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Service Quality Regime

Statusactive

Contracts

Service Quality Regime

Statusactive

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04b3e9
Latest release ID008224-2025
Latest release timestampThu Mar 06 2025 15:02:36 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0025
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
6 Mar 2025award, contract008224-2025
5 Nov 2024tender035737-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "008224-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "4",
        "value": 13,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-03-06T15:02:36Z",
  "ocid": "ocds-h6vhtk-04b3e9",
  "buyer": {
    "id": "GB-FTS-140050",
    "name": "Trenitalia c2c Limited"
  },
  "awards": [
    {
      "id": "008224-2025-c2c 066-1",
      "title": "Service Quality Regime",
      "status": "active",
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "c2c 066",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Service Quality Regime - further information was supplied within the tender documentation."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH3"
          }
        ],
        "additionalClassifications": [
          {
            "id": "63711000",
            "scheme": "CPV",
            "description": "Support services for railway transport"
          },
          {
            "id": "71631000",
            "scheme": "CPV",
            "description": "Technical inspection services"
          },
          {
            "id": "79212000",
            "scheme": "CPV",
            "description": "Auditing services"
          },
          {
            "id": "79342320",
            "scheme": "CPV",
            "description": "Customer-care services"
          }
        ]
      }
    ],
    "title": "Service Quality Regime 2024",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "C2C required a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.",
    "classification": {
      "id": "79313000",
      "scheme": "CPV",
      "description": "Performance review services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-140050",
      "name": "Trenitalia c2c Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC3R 6DL",
        "countryName": "United Kingdom",
        "streetAddress": "Seventh Floor, Centennium House, 100 Lower Thames Street"
      },
      "details": {
        "url": "https://www.c2c-online.co.uk/",
        "classifications": [
          {
            "id": "RAILWAY_SERVICES",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Railway services"
          }
        ]
      },
      "identifier": {
        "legalName": "Trenitalia c2c Limited"
      },
      "contactPoint": {
        "email": "procurement@c2crail.net"
      }
    },
    {
      "id": "GB-FTS-1091",
      "name": "N/A",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "N/A",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "N/A"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "008224-2025-c2c 066-1",
      "title": "Service Quality Regime",
      "status": "active",
      "awardID": "008224-2025-c2c 066-1",
      "dateSigned": "2025-03-04T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
6 Mar 2025 · 008224-2025 · award, contract
{
  "id": "008224-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "4",
        "value": 13,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-03-06T15:02:36Z",
  "ocid": "ocds-h6vhtk-04b3e9",
  "buyer": {
    "id": "GB-FTS-140050",
    "name": "Trenitalia c2c Limited"
  },
  "awards": [
    {
      "id": "008224-2025-c2c 066-1",
      "title": "Service Quality Regime",
      "status": "active",
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "c2c 066",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Service Quality Regime - further information was supplied within the tender documentation."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH3"
          }
        ],
        "additionalClassifications": [
          {
            "id": "63711000",
            "scheme": "CPV",
            "description": "Support services for railway transport"
          },
          {
            "id": "71631000",
            "scheme": "CPV",
            "description": "Technical inspection services"
          },
          {
            "id": "79212000",
            "scheme": "CPV",
            "description": "Auditing services"
          },
          {
            "id": "79342320",
            "scheme": "CPV",
            "description": "Customer-care services"
          }
        ]
      }
    ],
    "title": "Service Quality Regime 2024",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "C2C required a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.",
    "classification": {
      "id": "79313000",
      "scheme": "CPV",
      "description": "Performance review services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-140050",
      "name": "Trenitalia c2c Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC3R 6DL",
        "countryName": "United Kingdom",
        "streetAddress": "Seventh Floor, Centennium House, 100 Lower Thames Street"
      },
      "details": {
        "url": "https://www.c2c-online.co.uk/",
        "classifications": [
          {
            "id": "RAILWAY_SERVICES",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Railway services"
          }
        ]
      },
      "identifier": {
        "legalName": "Trenitalia c2c Limited"
      },
      "contactPoint": {
        "email": "procurement@c2crail.net"
      }
    },
    {
      "id": "GB-FTS-1091",
      "name": "N/A",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "N/A",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "N/A"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "008224-2025-c2c 066-1",
      "title": "Service Quality Regime",
      "status": "active",
      "awardID": "008224-2025-c2c 066-1",
      "dateSigned": "2025-03-04T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}
5 Nov 2024 · 035737-2024 · tender
{
  "id": "035737-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-11-05T10:02:38Z",
  "ocid": "ocds-h6vhtk-04b3e9",
  "buyer": {
    "id": "GB-FTS-127701",
    "name": "Trenitalia c2c Limited"
  },
  "tender": {
    "id": "c2c 066",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 1750000,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "Option to renew for a further 36 months (3 x 12 months)"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Service Quality Regime - further information is supplied within the tender documentation.",
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKH3"
          }
        ],
        "additionalClassifications": [
          {
            "id": "63711000",
            "scheme": "CPV",
            "description": "Support services for railway transport"
          },
          {
            "id": "71631000",
            "scheme": "CPV",
            "description": "Technical inspection services"
          },
          {
            "id": "79212000",
            "scheme": "CPV",
            "description": "Auditing services"
          },
          {
            "id": "79342320",
            "scheme": "CPV",
            "description": "Customer-care services"
          }
        ]
      }
    ],
    "title": "Service Quality Regime 2024",
    "value": {
      "amount": 1750000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "bidOpening": {
      "date": "2024-12-05T10:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-12-05T10:00:00Z"
    },
    "description": "C2C requires a potential supplier to supply the Outputs required to implement the measurement, management and reporting of C2C's Service Quality Regime.",
    "tenderPeriod": {
      "endDate": "2024-12-05T10:00:00Z"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "79313000",
      "scheme": "CPV",
      "description": "Performance review services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://c2c-rail.ukp.app.jaggaer.com",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-127701",
      "name": "Trenitalia c2c Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI31",
        "locality": "London",
        "postalCode": "EC3R 6DL",
        "countryName": "United Kingdom",
        "streetAddress": "7th Floor, Centennium House, 100 Lower Thames Street"
      },
      "details": {
        "url": "https://www.c2c-online.co.uk/",
        "classifications": [
          {
            "id": "RAILWAY_SERVICES",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Railway services"
          }
        ]
      },
      "identifier": {
        "id": "07897267",
        "legalName": "Trenitalia c2c Limited"
      },
      "contactPoint": {
        "url": "https://c2c-rail.ukp.app.jaggaer.com",
        "name": "Danielle Scott",
        "email": "danielle.scott@c2crail.net"
      }
    },
    {
      "id": "GB-FTS-99758",
      "name": "Trenitalia C2C Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Trenitalia C2C Limited"
      }
    }
  ],
  "language": "en",
  "description": "This procurement exercise will be conducted on the Jaggaer One e-procurement portal:\nhttps://c2c-rail.ukp.app.jaggaer.com/go/161093660192FBB90FE6\nAny suppliers who wish to show interest in submitting for this tender are required to log into the c2c portal and any suppliers who are not registered are required to sign up to c2c's Jaggaer portal in order to submit their bid.",
  "initiationType": "tender"
}