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Find a TenderAwardedContract details notice
Published 28 Aug 2025, 12:05 BST

Official UK procurement notice

Inclusive Easy Read Software Solution

Official notice

Authority: The Royal Borough of Kensington & Chelsea (Local council)

GoodsBelow threshold - unknownBelow threshold
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: London (UKI3)
Published estimate£40,000≈ £8k / year · £40,000 inc. VAT25% below first published estimate
Awarded 25 Mar 2026
Awarded to Photosymbols
Contract term 5 yrsends 30 Oct 2030 · starts 31 Oct 2025

What is being bought

Published requirement description

The Royal Borough of Kensington and Chelsea has awarded this contract for the provision of an online Easy Read platform, including a comprehensive image library, to be used across the Council. The platform will enable staff to produce adaptable and accessible Easy Read documents that comply with recognised accessibility standards, for both internal and external use.

The platform will support the Council in creating high‑quality accessible materials for residents with learning disabilities, cognitive impairments, and those for whom English is a second language. It will help ensure informed decision‑making, promote independent engagement with Council services, and enable full participation in civic life. Easy Read materials also provide an essential communication resource for carers, support workers, and families.

This contract was awarded via a direct award procedure following a market engagement exercise, which confirmed that only one supplier was capable of meeting the Council's specific requirements.

CPV: Communication and multimedia software package · Document creation, drawing, imaging, scheduling and productivity software package · Software development services · Software support services

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded 5 yrs
Contract period: 31 Oct 2025 – 30 Oct 2030 (5 yrs)
Delivery: London
48300000 Document creation, drawing, imaging, scheduling and productivity software package48500000 Communication and multimedia software package72261000 Software support services72262000 Software development services

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - unknown
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
28 Aug 2025, 12:05 BST
Last source update
13 Apr 2026, 13:48 BST
Authority reference
SP-L0212
FTS notice number
2026/S 000-033291
Latest notice
Contract details notice (UK7)
Classification (CPV)
Communication and multimedia software packageDocument creation, drawing, imaging, scheduling and productivity software packageSoftware development servicesSoftware support services
Delivery area
London (UKI3)
Official registry OCID
ocds-h6vhtk-058f3a Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

28 Aug 2025 → 13 Apr 2026 · 4 dates
  1. Planning notice published
    28 Aug 2025, 12:05 BST
  2. Market engagement392 days ago
    18 Sept 2025, 23:59 BST

    Providers are required to submit responses to the enclosed questionnaire by the Engagement Deadline (18/09/2025).

    If the Authority wishes to conduct meetings with suitable responders, these will be undertaken throughout September & October 2025.

  3. Contract starts350 days ago
    31 Oct 2025
  4. Latest notice published186 days ago
    13 Apr 2026, 13:48 BST

Notice history

3 events · 2 releases on Find a Tender · since 28 Aug 2025
  1. Preliminary market engagement notice published
    28 Aug 2025, 12:05 BST
    UK2
  2. Contract details notice published
    13 Apr 2026, 13:48 BST
    UK7
  3. Status changed to complete
    13 Apr 2026, 13:48 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £30,0001 contract exc. VAT
Contracts signed 1latest 25 Mar 2026
Awarded toValueDateStatus
PhotosymbolsSME——Awarded

Contracts

  • Service Contract for the Provision of an Inclusive Easy Read Document Production Software Solution · PhotosymbolsSME

    Signed
    25 Mar 2026
    Value
    £30,000
    Period
    20 Apr 2026 – 19 Apr 2031
    Status
    active

Contracting authority & participating public bodies

Royal Borough of Kensington and Chelsea

Contracting authorityPublic authority - sub-central government GB-PPON: PPRX-1592-MXGN Kensington Town Hall, Hornton St, London, London, W8 7NXContact email

Bidders & participating suppliers

1 commercial party on the notice
  • PHOTOSYMBOLS LIMITEDAwarded supplierGB-COH: 05058945GB-PPON: PPTN-8267-XQWM The Greenway Centre, Doncaster Road, Bristol, South West, BS10 5PYContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure