SCFT & ESHT: Provision of Dental Patient Management Software Service

Joint Procurement: Sussex Community NHS Foundation Trust ("SCFT") (the "Authority") in conjunction with East Sussex Healthcare NHS Trust (“ESHT”) required a service provider to provide a Dental Patient Management Software Service.<br/><br/>The current in-situ patient management software was no longer supported by the software supplier/developer and the SCFT Dental Services team appointed a single service provider which includes but is not limited to the following:<br/><br/>• Special Care Dental Service which provides support to patients with special needs and those who have difficulty accessing General Dental Services; and<br/>• Emergency Dental Service which provides out-of-hours dental care when a patient's clinical condition needs prompt attention.<br/><br/>The required software management system includes the following:<br/><br/>- Cloud based storage and browser user access point;<br/>- Electronic patient medical histories & NHS Patient Record forms;<br/>- Dental specific charting and treatment planning features;<br/>- Electronic patient portal for appointment booking and communication;<br/>- Integrated communication systems (email and SMS);<br/>- Integrated wait list management and reporting;<br/>- Performance reporting features; and<br/>- Dental contract and financial practice management features.<br/><br/>This was an Open procedure; any organisation could have responded to the advertised Contract Notices, requested/downloaded the procurement documents, and submitted a tender. All tenders were evaluated in line with the methodology and criteria set out in the procurement documents.<br/><br/>Subject to its obligations to act in a transparent, proportionate and non-discriminatory manner, the Authority reserved the right to only award a contract to one (1) of the Trusts or none of the Trusts as a result of the procurement process.<br/><br/>This notice applies to Sussex Community NHS Foundation Trust only and the estimated length of the contract is three (3) years with one (1) possible two (2) year extension period.<br/><br/>The Authority made use of the ATAMIS e-tendering Portal which can be found at https://health-family.force.com/s/Welcome ("the e-sourcing Portal").