Official UK procurement notice
Salesforce Implementation Partner · UK public procurement notice
Authority: Bernicia Group (Public body)
What is being bought
Published requirement descriptionBernicia are looking for an experienced IT partner with extensive and proven track record of Salesforce Service Cloud, Community Cloud and Field Services.
- How the procedure runs: We anticipate that the flexible procedure is likely to be as follows but Bernicia reserve the right to alter or change this depending on the outcome of the previous step. Step 1 outlines the conditions of participation for the project. Step 2 will be conducted via competitive dialogue with qualifying bidders from Step 1. Step 3 will be final ITT although Step 2 maybe repeated if necessary.
CPV: Information technology services
How this framework works
From the published notice- Bids received
- 3 bids received · 2 suppliers appointed
- Framework period
- 3 yrs · up to 5 yrs from 14 Nov 2025
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£999,998
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Simple description: Each stage of this tender will be reviewed independently and in isolation. Full details will be provided within the ITT document at each stage.
- “Salesforce Implementation Partner” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 1 Sept 2025, 15:30 BST
- Last source update
- 21 May 2026, 13:47 BST
- Award evaluation window
- Submission end – 31 Oct 2025
- Authority reference
BG-PREF0031- FTS notice number
2025/S 000-052885- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059181Find a Tender- Contract terms summary
All valid, undisputed invoices will be paid within 30 days of receipt by bacs transfer.
- How it runs
We anticipate that the flexible procedure is likely to be as follows but Bernicia reserve the right to alter or change this depending on the outcome of the previous step.
Step 1 outlines the conditions of participation for the project.
Step 2 will be conducted via competitive dialogue with qualifying bidders from Step 1.
Step 3 will be final ITT although Step 2 maybe repeated if necessary.
- Risks
Some financial and operation risks have been identified for this project, as there are some key dependencies around resource and the fact that it spans multiple teams. A full risk register will be kept in place throughout this project and risk assessments will be carried out to ensure clear communications and reviews to minimise delays and miscommunications.
How it was run
Official notice- Requests to participate (first stage)
- 1 Oct 2025, 12:00 BST
- Appointment period ends
- 1 Oct 2025, 12:00 BST
- Clarification deadline
- 20 Sept 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Submissions must be sent via our e-procurement portal at in-tendhost.co.uk/bernicia/aspx/Home ↗
Timeline
1 Sept 2025 → 21 May 2026 · 8 dates- Tender notice published1 Sept 2025, 15:30 BST
- Clarification questions by20 Sept 2025, 12:00 BST
- Admission / appointment period ends391 days ago · period end, not a bid countdown1 Oct 2025, 12:00 BST
- Award decision expected by360 days ago31 Oct 2025, 23:59 GMT
- Contract starts347 days ago14 Nov 2025
- Assessment summaries sent186 days ago24 Apr 2026, 00:00 BST
- Standstill ends173 days ago6 May 2026, 23:59 BST
- Latest notice published158 days ago21 May 2026, 13:47 BST
Notice history
7 events · 3 releases on Find a Tender · since 1 Sept 2025- Tender notice published1 Sept 2025, 15:30 BSTUK4
- Contract award notice published24 Apr 2026, 15:17 BSTUK6
- Status changed to complete24 Apr 2026, 15:17 BST
- Procurement method changed24 Apr 2026, 15:17 BST
- Contract signature expected11 May 2026, 23:59 BSTscheduled
- Contract details notice published21 May 2026, 13:47 BSTUK7
- Procurement method changed21 May 2026, 13:47 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Alscient LimitedSME, BearingPointSMESalesforce Implementation Framework1 Jun 2026 – 31 May 2031 · up to 31 May 2033Extensions: Can be extended for two further periods of 12 months | £1,400,000 inc. VAT | 24 Apr 2026 | Awarded |
Contracts
Salesforce Implementation Partners · Alscient LimitedSME, BearingPointSME
- Signed
- 21 May 2026
- Value
- £1,399,999 inc. VAT
- Period
- 1 Jun 2026 – 31 May 2031 · up to 31 May 2033 with extensions
- Status
- active
- Extensions
- Can be extended for two further periods of 12 months
3 agreed KPIs: Project KPI · Quality & Delivery · Value for Money
- Project KPI, Response to requests - % of requests acknowledged within 24 hours to be 95% or above
- Quality & Delivery, Delivery against agreed milestones delivered on time to be 95% or above.
- Value for Money, Rate Card compliance - % of invoices aligned to agreed rates must be 100%
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders | 3 | 0 | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
2 commercial parties on the notice- Alscient LimitedFramework contractor
- BearingPoint LimitedFramework contractor
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications E-procurement system
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender