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planned
Official procurement procedure

Road User Charging - Business and Enforcement Operations Service

IT services: consulting
software development
Internet and support
+3 more
London (UKI)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Transport for London: "Road User Charging - Business and Enforcement Operations Service". Published status: planned. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityTransport for LondonScope & CategoriesNot publishedSubmission Window
planned
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Transport for London
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Transport for London. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.3Bids / Report
31.3% of reports have one bid
Supplier ConcentrationModerate Concentration
SAP (UK) LIMITEDTop vendor: 29.1% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 85 active published awards; 16 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
SAP (UK) LIMITED1 win£6,700,000
SIEMENS MOBILITY LIMITED1 win£4,316,720
CLARKE CHAPMAN FACILITIES MANAGEMENT LIMITED1 win£1,831,032
CADENT GAS LIMITED1 win£1,594,000
CLESHAR CONTRACT SERVICES LIMITED1 win£1,320,806
Procedure terms
Contracting AuthorityTransport for London
Procedure methodNot published
Procurement categoryNot published
Statusplanned
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published20 Apr 2026, 16:33 BST
Last source update20 Apr 2026, 16:33 BST
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support, Parking enforcement services, Public road transport services, Support services for road transport
Delivery area
London (UKI)
OCIDocds-h6vhtk-051ad2
What is being bought
This PMEN is for the Business and Enforcement Operations (BEOps) Service in support of TfL's Road User Charging (RUC) programme. TfL currently operates the following RUC Schemes: - Congestion Charge (CC) - Low Emission Zone (LEZ) - Ultra-Low Emission Zone (ULEZ) - Blackwall and Silvertown Tunnel User Charging (TUC) - HGV Safety Permit Scheme - Penalty Charge Notice (PCN) processing for on-street enforcement (Traffic Enforcement TE) Background The contract which TfL wishes to award pursuant to this procurement process will cover both the Business Operations (BOps) and the Enforcement Operations (EOps) for RUC in a single contract, including IT systems and related services described in more detail below. The new BEOps Contract will support all current RUC Schemes, any associated volumetric changes and may also need to make provision for future enhancements or developments that may be associated with RUC schemes, subject to due governance process. The scope includes the detailed design, development, configuration, integration, testing, and implementation of scalable IT systems and services for both Business Operations and Enforcement Operations. It encompasses ongoing continuous operation, support and maintenance of the systems and services, alongside data quality analysis and collaboration with other RUC and third-party suppliers. The service provider will be responsible for the operation of the end-to-end BEOps Service including: - Receive Automatic Number Plate Recognition (ANPR) data for processing. - Customer account management. - Discount processing. - Digital services. - Payment processing, reimbursement services and billing. - Event processing. - Provision of an enquiry and complaints service via various channels including telephone, webchat and digital. - Financial accounting. - Validating contraventions. - Penalty Charge Notice (PCN) issuing and processing. - Representations and appeals. - Debt registration and enforcement. - Claims and applications. - Service management. Expected contract value in excess of £2bn over the 20 year term. Market Briefing (In Person/Teams) - 06 May 2026 Conference Room 1, Ground Floor, TfL, Palestra House, 197 Blackfriars Rd, London SE1 8NJ.
What changed
From the official release history
  1. Official notice release published
    20 Apr 2026, 16:33 BST
  2. Official notice release published
    23 Feb 2026, 12:38 GMT
  3. Status changed to planned
    21 May 2025, 13:53 BST
  4. Official notice release published
    21 May 2025, 13:53 BST
  5. Buyer information updated
    21 May 2025, 13:53 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planned
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    20 Apr 2026, 16:33 BST
  2. Procedure published
    20 Apr 2026, 16:33 BST
  3. engagement
    22 May 2026, 23:59 BST · scheduled
    Please contact rucprocurement@tfl.gov.uk to express your interest in this early market engagement exercise for the BEOps Service. Following your expression of interest, TfL will send you a BEOps Market Brochure which describes the RUC Programme and BEOps Service in more detail. TfL will also send you a Market Sounding Questionnaire. This questionnaire is designed to help TfL determine its requirements for any future procurement activity and to help TfL devise its strategy. Please note that this exercise is purely for market research, and no aspect of this process constitutes an offer or acceptance of an offer by TfL of any proposal that may be put forward.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Transport for London

Contracting authority GB-PPON-PHMT-6197-NWNZ
View buyer profile
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published