Official UK procurement notice
Road User Charging - Business and Enforcement Operations Service
Authority: Transport for London (Public body)
What is being bought
Published requirement descriptionThis PMEN is for the Business and Enforcement Operations (BEOps) Service in support of TfL's Road User Charging (RUC) programme.
TfL currently operates the following RUC Schemes:
- Congestion Charge (CC)
- Low Emission Zone (LEZ)
- Ultra-Low Emission Zone (ULEZ)
- Blackwall and Silvertown Tunnel User Charging (TUC)
- HGV Safety Permit Scheme
- Penalty Charge Notice (PCN) processing for on-street enforcement (Traffic Enforcement TE)
Background
The contract which TfL wishes to award pursuant to this procurement process will cover both the Business Operations (BOps) and the Enforcement Operations (EOps) for RUC in a single contract, including IT systems and related services described in more detail below.
The new BEOps Contract will support all current RUC Schemes, any associated volumetric changes and may also need to make provision for future enhancements or developments that may be associated with RUC schemes, subject to due governance process.
The scope includes the detailed design, development, configuration, integration, testing, and implementation of scalable IT systems and services for both Business Operations and Enforcement Operations. It encompasses ongoing continuous operation, support and maintenance of the systems and services, alongside data quality analysis and collaboration with other RUC and third-party suppliers.
The service provider will be responsible for the operation of the end-to-end BEOps Service including:
- Receive Automatic Number Plate Recognition (ANPR) data for processing.
- Customer account management.
- Discount processing.
- Digital services.
- Payment processing, reimbursement services and billing.
- Event processing.
- Provision of an enquiry and complaints service via various channels including telephone, webchat and digital.
- Financial accounting.
- Validating contraventions.
- Penalty Charge Notice (PCN) issuing and processing.
- Representations and appeals.
- Debt registration and enforcement.
- Claims and applications.
- Service management.
Expected contract value in excess of £2bn over the 20 year term.
Market Briefing (In Person/Teams) - 06 May 2026
Conference Room 1, Ground Floor, TfL, Palestra House, 197 Blackfriars Rd, London SE1 8NJ.
CPV: IT services: consulting, software development, Internet and support · Parking enforcement services · Public road transport services · Support services for road transport
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How Transport for London buys Civic-amenity services (CPV 9835), and who usually turns up
Transport for London’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Civic-amenity services (CPV 9835) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in Greater London.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered in the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 58 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid43% / 0%
2–346% / 67%
4–68% / 33%
7+3% / 0%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate48% / 45%
Within ±2%32% / 27%
Above estimate20% / 27%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 9835Estimate not published
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 61 past lots.
A forecast, not a list of bidders.
1 bid15%
2–346%
4–631%
7+8%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 21 May 2025, 13:53 BST
- Last source update
- 20 Apr 2026, 16:33 BST
- Authority reference
WS2480427683- FTS notice number
2026/S 000-035805- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-051ad2Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
21 May 2025 → 25 Sept 2028 · 5 dates- Planning notice published21 May 2025, 13:53 BST
- Latest notice published187 days ago20 Apr 2026, 16:33 BST
- Market engagement155 days ago22 May 2026, 23:59 BST
Please contact [email protected] to express your interest in this early market engagement exercise for the BEOps Service.
Following your expression of interest, TfL will send you a BEOps Market Brochure which describes the RUC Programme and BEOps Service in more detail. TfL will also send you a Market Sounding Questionnaire. This questionnaire is designed to help TfL determine its requirements for any future procurement activity and to help TfL devise its strategy.
Please note that this exercise is purely for market research, and no aspect of this process constitutes an offer or acceptance of an offer by TfL of any proposal that may be put forward.
- Today24 Oct 2026
- Tender notice expectedin 173 days15 Apr 2027, 23:59 BST
- Contract starts25 Sept 2028, 00:00 BST
Notice history
3 events · 3 releases on Find a Tender · since 21 May 2025- Pipeline notice published21 May 2025, 13:53 BSTUK1
- Pipeline notice published23 Feb 2026, 12:38 GMTUK1
- Preliminary market engagement notice published20 Apr 2026, 16:33 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender