Official UK procurement notice
Debt Resolution Services 2
Authority: Government Commercial Agency (Central government)
What is being bought9 lots · detail below
Published requirement descriptionCrown Commercial Service (CCS) as the Authority has put in place a Pan Government Collaborative Agreement for the provision of Debt Resolution Services, including but not limited to: debt collection, cryptocurrency collection, enforcement, auctioneers, process services, litigation, data services, and spend analytics to be utilised by any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, data services, spend analytics and recovery.
This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.
CPV: Financial and insurance services
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- every call-off is a further competition among the appointed suppliers
- Bids received
- 21 bids on the busiest of 9 lots · 39 suppliers appointed
- Framework period
- 4 yrs from 17 Feb 2026
- Supplier levy on call-offs (max %)
1% of call-off value · The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.
Who may buy through it
Refer to RM6366 Debt Resolution Services 2 - Customer List for details of contracting authorities that may use the framework.
Published description of the framework
Search for the previous framework
- Data Validation and Authentication Services · The Start-Up Loans Company · 15 Oct 2026
- CCFI26A02 Provision of Spend Analysis and Recovery Service Accounts Payable Review · Government Commercial Agency · 7 Oct 2026
- Utilities Spend Recovery Review · Inverclyde Council · 22 Jul 2026
- Duplicate payment analysis · Kingston and Richmond Hospital NHS Foundation Trust · 1 Jun 2026
Notices that name this framework as their framework in the official record. Many call-offs are never published, so this is a floor, not utilisation.
Lots and requirements (9)Procurement structure
9 lots · all with a published value · same conditions of participation on every lot · evaluation weights differ by lotEvery one of these 9 lots carries the same published figure, £35,900,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.
Lot #1Direct Debt CollectionsAwardedceiling above
FCA regulated debt collection agencies.
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Lot #2A managed service for enforcementAwardedceiling above
Access a panel of enforcement agents.
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Lot #3Process ServersAwardedceiling above
The legal delivery of official legal documents.
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Lot #4Data SolutionsAwardedceiling above
Full service data, reports, credit reference and affordability.
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Lot #5SARS - Accounts payable reviewAwardedceiling above
Spend recovery from overpayments or unpaid credit notes.
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Lot #6SARS - Contract Compliance General ReviewAwardedceiling above
Recover overpayment or under recovered balances.
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Lot #7SARS - Utilities spend recovery reviewAwardedceiling above
Tariff analysis, climate change levy, distribution charges, analysis and recovery.
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Lot #8SARS - Telecommunications spend recovery reviewAwardedceiling above
Identify overpaid, overcharged, made in error and analysis of call plans.
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Lot #9SARS - Specialist VAT ReviewAwardedceiling above
Overpaid VAT rates and exemption calculations.
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Social value | Split |
|---|---|---|---|---|
| 1 · Direct Debt Collections | 40% | 50% | 10% | |
| 2 · A managed service for enforcement | 60% | 30% | 10% | |
| 3 · Process Servers | 60% | 30% | 10% | |
| 4 · Data Solutions | 60% | 30% | 10% | |
| 5 · SARS - Accounts payable review | 60% | 30% | 10% | |
| 6 · SARS - Contract Compliance General Review | 60% | 30% | 10% | |
| 7 · SARS - Utilities spend recovery review | 60% | 30% | 10% | |
| 8 · SARS - Telecommunications spend recovery review | 60% | 30% | 10% | |
| 9 · SARS - Specialist VAT Review | 60% | 30% | 10% |
- Economic & financial standing
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical & professional ability
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Price carries 30–50 points depending on the lot; most lots put it at 30 points.
- “Debt Resolution Services 2” is a framework: the contest is a place on its panel, not a single contract: each call-off is a further competition, so the pricing contest starts after appointment.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use the vehicle
- Refer to RM6366 Debt Resolution Services 2 - Customer List for details of contracting authorities that may use the framework.
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA, CPTPP)
- Recurring procurement
- Unspecified in notice
- First published
- 14 Apr 2025, 12:53 BST
- Last source update
- 20 Mar 2026, 17:44 GMT
- Award evaluation window
- Submission end – 5 Feb 2026
- Authority reference
RM6366- FTS notice number
2025/S 000-050785- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area in notice
- Official registry OCID
ocds-h6vhtk-050270Find a Tender
How it was run
Official notice- Appointment period ends
- 30 Sept 2025, 15:00 BST
- Clarification deadline
- 11 Sept 2025, 15:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
- Supplier levy on call-offs (max %)
call-off levy · 1% of call-off value · The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.
Timeline
14 Apr 2025 → 20 Mar 2026 · 11 dates- Planning notice published14 Apr 2025, 12:53 BST
- Market engagement5 May 2025, 23:59 BST
A webinar was held on 09/01/25. Slides and a transcript of the session were made available via the upcoming agreement webpage. There is also a mailbox ([email protected]) which periodically answers new queries and collates feedback from the market.
- Next notice expected14 May 2025, 23:59 BST
- Tender notice published22 Aug 2025, 10:57 BST
- Clarification questions by400 days ago11 Sept 2025, 15:00 BST
- Admission / appointment period ends381 days ago · period end, not a bid countdown30 Sept 2025, 15:00 BST
- Award decision expected by253 days ago5 Feb 2026, 23:59 GMT
- Assessment summaries sent250 days ago9 Feb 2026
- Contract starts242 days ago17 Feb 2026
- Standstill ends240 days ago18 Feb 2026, 23:59 GMT
- Latest notice published210 days ago20 Mar 2026, 17:44 GMT
Notice history
13 events · 6 releases on Find a Tender · since 14 Apr 2025- Preliminary market engagement notice published14 Apr 2025, 12:53 BSTUK2
- Tender notice published22 Aug 2025, 10:57 BSTUK4
- Published value updated to £35,900,00022 Aug 2025, 10:57 BSTwas £166,666,667
- Status changed to active22 Aug 2025, 10:57 BST
- Procurement method changed22 Aug 2025, 10:57 BST
- Deadline published: 25 Sept 2025, 15:00 BST22 Aug 2025, 10:57 BST
- Tender notice published4 Sept 2025, 12:27 BSTUK4
- Tender notice published23 Sept 2025, 15:59 BSTUK4
- Deadline moved to 30 Sept 2025, 15:00 BST23 Sept 2025, 15:59 BST+5 days · was 25 Sept 2025, 15:00 BST
- Contract award notice published9 Feb 2026, 12:51 GMTUK6
- Status changed to complete9 Feb 2026, 12:51 GMT
- Contract signature expected19 Feb 2026, 23:59 GMTscheduled
- Contract details notice published20 Mar 2026, 17:44 GMTUK7
Published amendments (2)
We have amended the framework description in the Tender Notice to remove the requirements that Bidders must deliver Cryptocurrency collection and auctioneers services; and litigation as a standalone service. These requirements were included in the original Tender Notice; however, they are not required services for this framework.
We have amended the framework description in the Tender Notice to remove the requirements that Bidders must deliver Cryptocurrency collection and auctioneers services; and litigation as a standalone service. These requirements were included in the original Tender Notice; however, they are not required services for this framework.
Routine re-releases (6)
- 2025-09: 1 release · 4 Sept 2025
- 2025-08: 1 release · 22 Aug 2025
- 2025-04: 1 release · 14 Apr 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast£1,600,000 is the framework's published maximum, restated by the publisher on 3 award rows. It is one ceiling, not 3 separate sums, and no share per lot is published; those rows read “ceiling above”.
Contracts
All 3 of these contracts carry the same published figure, £1,600,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Contract 1 · ARC (EUROPE) LIMITEDSME, ARDENT CREDIT SERVICES LIMITEDSME, BILL GOSLING OUTSOURCING LIMITEDSME, CAPITAL RESOLVE LIMITEDSME, CREDIT RESOURCE SOLUTIONS LIMITEDSME, CREDIT STYLE LIMITEDSME +15 more
- Signed
- 19 Feb 2026
- Value
- £10,000,000
- Period
- 19 Feb 2026 – 18 Feb 2030
- Status
- active
Lot 2 - Managed Enforcement Services · COLX LIMITED, DIRECT COLLECTION BAILIFFS LTDSME, QUALCO UKSME
- Signed
- 19 Feb 2026
- Value
- £1,500,000
- Period
- 19 Feb 2026 – 18 Feb 2030
- Status
- active
Lot 3 - Process Servers · High Court Enforcement Group LimitedSME
- Signed
- 19 Feb 2026
- Value
- £2,400,000
- Period
- 19 Feb 2026 – 18 Feb 2030
- Status
- active
Lot 4 - Data Solutions · Capita Business Services Ltd, Equifax, Experian Limited, GB Group plc, TRANSUNION INTERNATIONAL UK LIMITED
- Signed
- 19 Feb 2026
- Value
- £14,000,000
- Period
- 19 Feb 2026 – 18 Feb 2030
- Status
- active
SARS - Accounts payable review · Audit Partnership LimitedSME, Basware Holdings Ltd, FLEXIBLE TECHNOLOGY SOLUTIONS UK LIMITEDSMEVCSE, Liaison Financial Services Limited, Liberata UK Ltd, Rockford Associates LimitedSME +2 more
- Signed
- 19 Feb 2026
- Value
- £2,600,000
- Period
- 19 Feb 2026 – 18 Feb 2030
- Status
- active
SARS - Contract Compliance General Review · Audit Partnership LimitedSME, COST CLARITY LIMITEDSME, FLEXIBLE TECHNOLOGY SOLUTIONS UK LIMITEDSMEVCSE, Rockford Associates LimitedSME, Twice2muchSME
- Signed
- 19 Feb 2026
- Value
- ceiling above
- Period
- 19 Feb 2026 – 18 Feb 2030
- Status
- active
SARS - Utilities spend recovery review · Advanced Demand Side Management (ADSM) LtdSME, COST CLARITY LIMITEDSME, Professional Cost Management Group LimitedSME
- Signed
- 19 Feb 2026
- Value
- ceiling above
- Period
- 19 Feb 2026 – 18 Feb 2030
- Status
- active
SARS - Telecommunications spend recovery review · COST CLARITY LIMITEDSME, Professional Cost Management Group LimitedSME
- Signed
- 19 Feb 2026
- Value
- £600,000
- Period
- 19 Feb 2026 – 18 Feb 2030
- Status
- active
SARS - Specialist VAT Review · Berthold Bauer VAT ConsultantsSME, FLEXIBLE TECHNOLOGY SOLUTIONS UK LIMITEDSMEVCSE, Liaison Financial Services Limited, Rockford Associates LimitedSME
- Signed
- 19 Feb 2026
- Value
- ceiling above
- Period
- 19 Feb 2026 – 18 Feb 2030
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Direct Debt Collections | 21final-stage tenders | 14 | 0 | — |
| 2 · A managed service for enforcement | 3final-stage tenders | 2 | 0 | — |
| 3 · Process Servers | 1final-stage tenders | 0 | 0 | — |
| 4 · Data Solutions | 5final-stage tenders · 6 at stage one | 0 | 0 | — |
| 5 · SARS - Accounts payable review | 8final-stage tenders | 4 | 0 | — |
| 6 · SARS - Contract Compliance General Review | 5final-stage tenders | 4 | 0 | — |
| 7 · SARS - Utilities spend recovery review | 3final-stage tenders | 2 | 0 | — |
| 8 · SARS - Telecommunications spend recovery review | 2final-stage tenders | 1 | 0 | — |
| 9 · SARS - Specialist VAT Review | 4final-stage tenders | 3 | 0 | — |
Who bid
- wonSonex3 LimitedSME · Wales (Cymru) · 1
- did not winPastdue Credit Solutions LimitedSME · Scotland · 1
- wonArdent Credit Services LimitedSME · North West England · 1
- did not winOriel Collections LtdSME · South West England · 1
- did not winTDX Group Limited · Greater London · 1
- wonTransUnion International UK Limited · Yorkshire and the Humber · 4
- did not winSopra Steria Limited · East of England · 1
- wonCREDIT RESOURCE SOLUTIONS LIMITEDSME · Yorkshire and the Humber · 1
- did not winAdvantis Credit Limited · Greater London · 1
- wonCAPITAL RESOLVE LIMITEDSME · West Midlands · 1
- did not winBW LEGAL SERVICES LIMITED · Yorkshire and the Humber · 1
- wonEXPERIAN LIMITED · East Midlands · 4
- did not winFoundever GB Limited · West Midlands · 1
- wonBILL GOSLING OUTSOURCING LIMITEDSME · North West England · 1
- wonARC (Europe) LimitedSME · South East England · 1
- wonDIRECT COLLECTION BAILIFFS LTDSME · North West England · 1
- wonCredit Style LimitedSME · Yorkshire and the Humber · 1
- did not winACT Credit Management LimitedSME · Greater London · 1
- wonEQUIFAX LIMITED · Greater London · 4
- wonQualco UK LimitedSME · Greater London · 1
- wonGB Group Plc · North West England · 4
- did not winMoorcroft Debt Recovery LimitedSME · North West England · 1
- did not winJudge & Priestley LLP · Greater London · 1
- wonCapita Business Services Ltd · Greater London · 1, 4
- did not win1st Locate (UK) LimitedSME · Yorkshire and the Humber · 1
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Framework contractors & participating bidders
39 commercial parties on the notice- 1ST LOCATE (UK) LIMITEDFramework contractor
- ACT CREDIT MANAGEMENT LIMITEDFramework contractor
- ADVANCED DEMAND SIDE MANAGEMENT LIMITEDFramework contractor
- ADVANTIS CREDIT LIMITEDFramework contractor
- ARC (EUROPE) LIMITEDFramework contractor
- ARDENT CREDIT SERVICES LIMITEDFramework contractor
- AUDIT PARTNERSHIP LIMITEDFramework contractor
- BASWARE HOLDINGS LIMITEDFramework contractor
- BERTHOLD BAUER VAT CONSULTANTS LIMITEDFramework contractor
- BILL GOSLING OUTSOURCING LIMITEDFramework contractor
Show 29 more suppliers
- BW LEGAL SERVICES LIMITEDFramework contractor
- CAPITAL RESOLVE LIMITEDFramework contractor
- COLX LIMITEDFramework contractor
- COST CLARITY LIMITEDFramework contractor
- CREDIT RESOURCE SOLUTIONS LIMITEDFramework contractor
- CREDIT STYLE LIMITEDFramework contractor
- Capita Business Services LtdFramework contractor
- DIRECT COLLECTION BAILIFFS LTDFramework contractor
- EQUIFAX LIMITEDFramework contractor
- EXPERIAN LIMITEDFramework contractor
- FLEXIBLE TECHNOLOGY SOLUTIONS UK LIMITEDFramework contractor
- FOUNDEVER GB LIMITEDFramework contractor
- GB GROUP PLCFramework contractor
- HIGH COURT ENFORCEMENT GROUP LIMITEDFramework contractor
- JUDGE & PRIESTLEY LIMITED LIABILITY PARTNERSHIPFramework contractor
- LIBERATA UK LIMITEDFramework contractor
- Liaison Financial Services LimitedFramework contractor
- MOORCROFT DEBT RECOVERY LIMITEDFramework contractor
- ORIEL COLLECTIONS LIMITEDFramework contractor
- PASTDUE CREDIT SOLUTIONS LIMITEDFramework contractor
- PROFESSIONAL COST MANAGEMENT GROUP LIMITEDFramework contractor
- QUALCO (UK) LIMITEDFramework contractor
- ROCKFORD ASSOCIATES LIMITEDFramework contractor
- SOPRA STERIA LIMITEDFramework contractor
- Sonex3 LimitedFramework contractor
- TDX GROUP LIMITEDFramework contractor
- TRANSUNION INTERNATIONAL UK LIMITEDFramework contractor
- TWICE2MUCH LIMITEDFramework contractor
- WESTGATE MOORE ASSOCIATES LIMITEDFramework contractor
Official documents & specifications (78)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
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- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
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- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
48 further documents are listed in the JSON mirror.