Find a TenderAwarded
Published 17 Dec 2024, 11:22 GMT

Official UK procurement notice

Residential and Nursing Care Services

Official notice

Authority: London Borough of Richmond upon Thames (Local council)

ServicesCompetitive procedure with negotiation
Published estimate£97,000,000≈ £9.7m / year · 1 value update36.4% above published estimate
Submissions closed 16 Apr 2025awarded 2 Dec 2025
Awarded to Agincare (Southwark) Limited
Contract term 10 yrsends 1 Jul 2036 · starts 1 Jul 2026

What is being bought

Published requirement description

Richmond Council were looking to establish a strategic partnership with an industry leading Residential and Nursing Care Provider for Older Peoples care.

CPV: Health and social work services · Residential nursing care services

The lotProcurement structure

single lot · no lot value published
Lot #1Richmond Council are looking to establish a strategic partnership with an industry…Awarded 10 yrs

Richmond Council are looking to establish a strategic partnership with an industry leading Residential and Nursing Care Provider for Older Peoples care. At the point of service transfer to the Service Provider, the Service Provider will be responsible for providing 218 beds (175 council commissioned care beds and 43 available for private marketing) across 3 Older People Residential and Nursing Care Homes within the borough. <br/><br/>The Service Provider shall continue to make available accommodation, care and support for all existing long-term Residents according to their existing Personal Care Plans. This contract will also require the facilities management of the buildings.<br/><br/>The proposed partnership is to be an ethos, and a way of working based on relationships. It is to be collaborative, putting our residents at the heart of everything we do, learning from each other to improve the quality of care and facilitate access to local community services. We want the partnership to take forward innovation and change, test and adopt new ways of working, and ensure we make full use of all assets available in our local area to deliver high quality care and support and to promote positive outcomes for Richmond residents.

Contract period: 1 Jul 2026 – 1 Jul 2036 (10 yrs)
Delivery: London · Greville House Care Home​ - Greville Road, Richmond TW10 6HR<br/>Whitefarm Lodge Care Home​ - Vicarage Road, Whitton, Twickenham TW2 7BY<br/>Laurel Dene Care Home​ - 117 Hampton Road, Hampton Hill, Hampton TW12 1JQ
Extensions: up to 7 years Extension optionSecond stage: 3–null candidates invited to tenderVariant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 50%Price: 40%Social value: 10%
Published sub-criteria (4)
  • Contract Terms and Conditions: 10%
  • Quality: 40%
  • Price: 40%
  • Social Value: 10%
Published award criteria (4)
  • Social Value: 10
  • Contract Terms and Conditions: 10
  • Quality: 40
  • Price: 40
Successive reduction
Candidates will be reduced successively across stages
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive procedure with negotiation
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
17 Dec 2024, 11:22 GMT
Last source update
19 Jan 2026, 15:18 GMT
Authority reference
CPT3421
FTS notice number
2026/S 000-004430
Classification (CPV)
Health and social work servicesResidential nursing care services
Delivery area
London (UKI75)
Official registry OCID
ocds-h6vhtk-04c8a5 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

How it was run

Official notice
Run through: portal not identified
Language: EN

Tender documents are also served through a separate tool: https://lb-wandsworth.my.salesforce-sites.com/?searchtype=Projects ↗

Submission deadline
16 Apr 2025, 11:59 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
180 days from the deadline
Detailed submission instructions & authority contactsFrom official release

Timeline

17 Feb 2025 → 1 Jul 2026 · 5 dates
  1. Next notice expected
    17 Feb 2025
  2. Invitations to tender expected
    20 Feb 2025
  3. Submission deadline
    16 Apr 2025, 11:59 BST
  4. Notice published276 days ago
    19 Jan 2026, 15:18 GMT
  5. Contract starts113 days ago
    1 Jul 2026, 00:00 BST

Notice history

5 events · 4 releases on Find a Tender · since 20 Feb 2025
  1. Published value updated to £97,000,000
    20 Feb 2025, 14:53 GMT
    was £190,400,000
  2. Status changed to active
    20 Feb 2025, 14:53 GMT
  3. Procurement method changed
    20 Feb 2025, 14:53 GMT
  4. Deadline published: 16 Apr 2025, 11:59 BST
    20 Feb 2025, 14:53 GMT
  5. Status changed to complete
    19 Jan 2026, 15:18 GMT
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextII.2.4.1Richmond Council are looking to establish a strategic partnership with an industry leading care service provider. At the point of service transfer to the Service Provider, the Service Provider will be responsible for providing 218 beds (175 council commissioned care beds and 43 available for private marketing) across 3 Care Homes within the borough. The Service Provider shall continue to make avai…Richmond Council are looking to establish a strategic partnership with an industry leading care service provider. At the point of service transfer to the Service Provider, the Service Provider will be responsible for providing 218 beds (175 council commissioned care beds and 43 available for private marketing) across 3 Older Adult Residential and Nursing Homes within the borough. The Service Provi…

1 amendment published without a description.

Routine re-releases (4)
  • 2024-12: 1 release · 17 Dec 2024

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £132,345,3731 contract exc. VAT
Bids received 2
Contracts signed 1latest 2 Dec 2025
Awarded toValueDateStatus
Agincare (Southwark) Limited£132,345,373 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
2bids · 2 electronic0——

Contracting authority & participating public bodies

London Borough of Richmond upon Thames

Contracting authorityLocal CouncilRegional or local authorityGeneral public services 44 York Street, Twickenham, Civic Centre, Richmond, London, TW1 3BZContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Cabinet OfficeMediation body LondonContact email
  • Royal Court of JusticeReview body LondonContact email

Bidders & participating suppliers

1 commercial party on the notice
  • Agincare (Southwark) LimitedAwarded supplier Agincare House, Admiralty Buildings, Castletown, Portland, Dorset, Portland, South West, DT5 1BB

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria