Official UK procurement notice
Replacement Telephony system including contact centre functionality.
Authority: Partick Housing Association Limited (Housing)
What is being bought
Published requirement descriptionReplacement Telephony system including contact centre functionality.
CPV: Telecommunications services
The lotProcurement structure
single lot · value publishedLot #1Partick Housing Association is seeking proposals for a hosted telephony system to…RenewalPublished value£60,000
Partick Housing Association is seeking proposals for a hosted telephony system to support the organisation of 50 users, which includes 45 staff members and additional phone points in meeting rooms.
The contract term will be 3 + 2 years.
The primary improvement we are looking for over our existing setup is robust call reporting and analytics. This will help us better manage and optimise our communication processes.
Our office features an open-plan layout, with all staff members using laptops. It’s important to consider hardware options for those who prefer using desk phones.
Key requirements for the new system include:
A hosted platform geographically located to comply with GDPR regulations.
The support services provider must be based in the UK. This is to ensure that they can provide timely on-site support if necessary.
Unlimited Outbound Calling minutes with all license types (within the UK as a minimum) to aid in the predictability of ongoing telephony expenditure
Ability to ‘mix and match’ license types to ensure that all users’ needs are catered for, without the need to spend on functionality that isn’t required by all users
Call Reporting and Analytics: Enhanced call reporting and analytics to improve our understanding of call metrics and performance.
CRM Integration with our housing management system Homemaster.
Simplicity in both deployment and ongoing support to ease the burden on the internal IT team.
Integration with Microsoft Teams.
PCI-DSS compliant
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality of response to requirements: 40%
- Implementation, Account and contract management: 20%
- price: 40%
Published award criteria (3)
- Quality of response to requirements: 40%
- Implementation, Account and contract management: 20%
- Price: 40%
- Suitability
Bidders will be required to provide 2 examples of similar type projects, within the last 3 years that demonstrate that they have the relevant experience to deliver the works. This will only include Client name, contract sum, start & completion date & Project summary details.
- Economic & financial standing
Bidders will require having an average yearly turnover of at least GBP200,000 per annum in connection with the delivery of the Services for the last 3 years.
Minimum: Bidders will require having an average yearly turnover of at least GBP200,000 per annum in connection with the delivery of the Services for the last 3 years.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 11 Oct 2024, 13:26 BST
- Last source update
- 11 Oct 2024, 13:26 BST
- Award evaluation window
- 11 Nov 2024 – …
- FTS notice number
2024/S 000-032800- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04a815Find a Tender
- Performance terms
To be discussed and agreed as part of the contract award process.
Publisher note: NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=780379. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:780379) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=780379
How it was run
Official notice- Submission deadline
- 11 Nov 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 60 days from the deadline
- Bids opened
- 11 Nov 2024, 13:00 GMT
Timeline
11 Oct 2024 → 11 Nov 2024 · 3 dates- Notice published11 Oct 2024, 13:26 BST
- Submission deadline11 Nov 2024, 12:00 GMT
- Bids opened11 Nov 2024, 13:00 GMT
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Partick Housing AssociationReview body
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria