Official UK procurement notice
DH21004 - Repairs Diagnostic System
Authority: Derby Homes Ltd (Public body)·Consortium: 3 public authorities
Sectors: Software Packages & ERP (48) Delivery: East Midlands (UKF11)
Published estimate£40,000≈ £4k / year
Submissions closed 4 Oct 2021awarded 14 Feb 2022
Awarded to HALLNET LIMITED, Derby Homes Ltd2 awards
Contract term 9 yrs 10 moends 15 May 2032 · extension options published · starts 16 May 2022
What is being bought
Published requirement descriptionOnline diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders
CPV: Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1DH21004 - Repairs Diagnostic SystemAwardedRenewalPublished value£40,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
- Price
Conditions of participation1
- Suitability
As stated within the Procurement Documents
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 16 Aug 2021, 16:15 BST
- Last source update
- 16 Jun 2025, 16:05 BST
- Award evaluation window
- 4 Oct 2021 – …
- Authority reference
DH21004- FTS notice number
2025/S 000-032703- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02d574Find a Tender
Contract terms
- Performance terms
As stated in the Procurement Documents
Publisher note: To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=950297414 GO Reference: GO-2025616-PRO-31016193
How it was run
Official notice- Submission deadline
- 4 Oct 2021, 13:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 360 days from the deadline
- Bids opened
- 4 Oct 2021, 13:00 BST
Timeline
4 Oct 2021 → 16 Jun 2025 · 4 dates- Submission deadline4 Oct 2021, 13:00 BST
- Bids opened4 Oct 2021, 13:00 BST
- Contract starts16 May 2022, 00:00 BST
- Notice published16 Jun 2025, 16:05 BST
Notice history
2 events · 3 releases on Find a Tender · since 20 May 2022- Status changed to complete20 May 2022, 16:05 BST
- Buyer details updated16 Jun 2025, 16:05 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 2
Awarded value £460,7202 contracts exc. VAT
Bids received 4
Contracts signed 2latest 14 Feb 2022
| Awarded to | Value | Date | Status |
|---|---|---|---|
| HALLNET LIMITEDSME | — | — | Awarded |
| Derby Homes LtdSME, HALLNET LIMITEDSMEjoint award | — | — | Awarded |
Contracts
Contract 013652-2022-DH21004-1 · HALLNET LIMITEDSME
- Signed
- 14 Feb 2022
- Value
- £207,860
- Period
- … – 15 May 2032
- Status
- active
Repairs Diagnostic System · Derby Homes LtdSME, HALLNET LIMITEDSME
- Signed
- 14 Feb 2022
- Value
- £252,860
- Period
- 16 May 2022 – 15 May 2032
- Status
- active
- Change Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders. For the next phase of the project, customers will be given the ability to manage (change and/or cancel) their own appointments using 'Track &Amend' function in order to achieve a reduction in 'no access' rates on jobs. There will also be less impact on the Customer Services & Planning Teams who currently have to reschedule appointments., Need for additional works, services or supplies by the original contractor/concessionaire: The original tender requirement document stated that ‘the system must integrate with our appointment system and offer real time appointment options’, this formed part of the evaluation process. Making initial appointments is in the current contract, so this is an add on. Adding the additional costs of this exemption to the scored evaluation of the original procurement to their bid alone would not have changed the winning bidder
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Derby City CouncilContracting authority
Bidders & participating suppliers
3 commercial parties on the notice- Derby Homes Ltd (supplier)Awarded supplier
- HALLNET LIMITEDAwarded supplier
- Hallnet LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria