Reception and Support Services

{
  "id": "012545-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
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        "id": "1",
        "value": 2,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 2,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 2,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-05-02T15:58:29+01:00",
  "ocid": "ocds-h6vhtk-039b6d",
  "buyer": {
    "id": "GB-FTS-1150",
    "name": "Highlands and Islands Enterprise"
  },
  "links": [
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  ],
  "awards": [
    {
      "id": "012545-2023-FTS 25-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-81737",
          "name": "Key Facilities Management (UK) LTD"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "FTS 025",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "HIE reserves the right, on giving reasonable written notice from time to time, to require changes to the Services (whether by way of the removal of Services, the addition of new Services, or increasing or decreasing the Services or specifying the order in which the Services are to be performed or the locations where the Services are to be provided). HIE shall not require any such change other than where it is permitted by Regulation 72 of the Public Contracts (Scotland) Regulations 2015.\nIn accordance with Regulation 72(1)(a) of the Public Contracts (Scotland) Regulations 2015, HIE reserves the right to make changes to the volume, scope or location of the Services to be supplied under the Contract following a review of the Services by HIE, particularly with regard to demand and budgetary availability or where HIE’s strategic focus changes as a result of changes in Scottish Government policy or as a result of a direction given to them by the Scottish Government. This may result in amendments to existing requirements under the Contracts.\nContract modifications may include (but are not limited to):\n- Changes to building occupancy or activities which results in an increased or decreased reception resource requirement.\n- Addition or removal of Reception Support Services\n- Addition or removal of buildings within the Campus.\n- Temporary office relocation due to situations such as, but not limited to, business continuity issues\n- Changes to HIE’s available budget to deliver these services."
        },
        "hasOptions": true,
        "description": "Different services will be required at each site as specified in the tender documentation.  However, in summary these include:\n1 - Reception and front desk services, including visitor management and support tasks\n2 - Security support services\n3 - Reception support services\n4 - Tenant liaison and support (NEXUS)\n5 - Health and safety\n6 - Sustainability\n7 - Contract management\nThe initial 2 year budget currently available to deliver this service is between GBP 211 500 and GBP 282 000 (excluding VAT).\nContracts will be managed and administrated by HIE for other parties including, for example UHI (who will not be entering in to direct contracts with suppliers).\nThe contract will commence on 1st June 2023 for an initial period of 2 years to 31st May 2025, with HIE having the option to extend for a further two one year period or periods together not exceeding 2 years following the Initial Term, with the 4 year expiry date being 31st May 2027.\nSee Tender documentation for full details. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Community Benefits & Wealthbuilding  - Initiatives Offered",
              "type": "quality",
              "description": "Pass/Fail"
            },
            {
              "name": "Community Benefits & Wealthbuilding - Monitoring & Reporting",
              "type": "quality",
              "description": "5%"
            },
            {
              "name": "Fair Work Practices",
              "type": "quality",
              "description": "Pass/Fail"
            },
            {
              "name": "Fair Work Practices",
              "type": "quality",
              "description": "5%"
            },
            {
              "name": "Sustainability and Net Zero",
              "type": "quality",
              "description": "5%"
            },
            {
              "name": "Delivery Methodology & Quality Management",
              "type": "quality",
              "description": "25%"
            },
            {
              "name": "Management & Delivery Team",
              "type": "quality",
              "description": "15%"
            },
            {
              "name": "Contract Implementation and Conclusion",
              "type": "quality",
              "description": "5%"
            },
            {
              "type": "price",
              "description": "40%"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKM6"
          }
        ],
        "additionalClassifications": [
          {
            "id": "64214200",
            "scheme": "CPV",
            "description": "Telephone switchboard services"
          },
          {
            "id": "79993000",
            "scheme": "CPV",
            "description": "Building and facilities management services"
          },
          {
            "id": "79993100",
            "scheme": "CPV",
            "description": "Facilities management services"
          }
        ]
      }
    ],
    "title": "Reception and Support Services",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "THIS IS A CONTRACT AWARD NOTICE AND AS SUCH THE PROCUREMENT PROCESS IS COMPLETE.\nHIE requires a suitably qualified and experienced supplier to provide reception and support services at An Lòchran and the Life Science Innovation Centre (LSIC), as well as a tenant liaison service within the NEXUS facility at Solasta House.",
    "reviewDetails": "An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014 , may bring proceedings in the Sheriff Court or the Court of Session.",
    "classification": {
      "id": "79992000",
      "scheme": "CPV",
      "description": "Reception services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-1150",
      "name": "Highlands and Islands Enterprise",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKM6",
        "locality": "Inverness",
        "postalCode": "IV2 5NA",
        "countryName": "United Kingdom",
        "streetAddress": "An Lòchran, 10 Inverness Campus"
      },
      "details": {
        "url": "http://www.hie.co.uk",
        "buyerProfile": "http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00313",
        "classifications": [
          {
            "id": "REGIONAL_AGENCY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local agency/office"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "id": "313",
        "legalName": "Highlands and Islands Enterprise"
      },
      "contactPoint": {
        "email": "hieprocurement@hient.co.uk",
        "telephone": "+44 1463245245"
      }
    },
    {
      "id": "GB-FTS-81737",
      "name": "Key Facilities Management (UK) LTD",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKM77",
        "locality": "Doune",
        "postalCode": "FK16 6DU",
        "countryName": "United Kingdom",
        "streetAddress": "Mitchell Centrer, Station Wynd"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "Key Facilities Management (UK) LTD"
      },
      "contactPoint": {
        "faxNumber": "+44 1786841673",
        "telephone": "+44 1786841603"
      }
    },
    {
      "id": "GB-FTS-1262",
      "name": "Inverness Sheriff Court and Justice of the Peace Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Inverness",
        "postalCode": "IV1 1AH",
        "countryName": "United Kingdom",
        "streetAddress": "The Inverness Justice Centre, Longman Road"
      },
      "details": {
        "url": "https://www.scotcourts.gov.uk/the-courts/court-locations/inverness-sheriff-court-and-justice-of-the-peace-court"
      },
      "identifier": {
        "legalName": "Inverness Sheriff Court and Justice of the Peace Court"
      },
      "contactPoint": {
        "email": "inverness@scotcourts.gov.uk",
        "telephone": "+44 1463230782"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "012545-2023-FTS 25-1",
      "value": {
        "amount": 556897.36,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "012545-2023-FTS 25-1",
      "dateSigned": "2023-05-02T00:00:00+01:00"
    }
  ],
  "description": "It is estimated that the total value of the services over the maximum duration of 4 years will be GBP 556,897.36 (excluding VAT). This is the figure which has been used in II.1.5 & II.2.6.\nIt should be noted that this figure cannot be fully determined due to the reactive nature of some of the services.  Therefore, the figure is based on HIE's best estimate at this time.\n(SC Ref:725223)",
  "initiationType": "tender"
}

{
  "id": "002616-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-01-27T13:14:50Z",
  "ocid": "ocds-h6vhtk-039b6d",
  "buyer": {
    "id": "GB-FTS-1150",
    "name": "Highlands and Islands Enterprise"
  },
  "links": [
    {
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      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000718810"
    }
  ],
  "tender": {
    "id": "FTS 025",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 564000,
          "currency": "GBP"
        },
        "status": "active",
        "options": {
          "description": "HIE reserves the right, on giving reasonable written notice from time to time, to require changes to the Services (whether by way of the removal of Services, the addition of new Services, or increasing or decreasing the Services or specifying the order in which the Services are to be performed or the locations where the Services are to be provided). HIE shall not require any such change other than where it is permitted by Regulation 72 of the Public Contracts (Scotland) Regulations 2015.\nIn accordance with Regulation 72(1)(a) of the Public Contracts (Scotland) Regulations 2015, HIE reserves the right to make changes to the volume, scope or location of the Services to be supplied under the Contract following a review of the Services by HIE, particularly with regard to demand and budgetary availability or where HIE’s strategic focus changes as a result of changes in Scottish Government policy or as a result of a direction given to them by the Scottish Government. This may result in amendments to existing requirements under the Contracts.\nContract modifications may include (but are not limited to):\n- Changes to building occupancy or activities which results in an increased or decreased reception resource requirement.\n- Addition or removal of Reception Support Services\n- Addition or removal of buildings within the Campus.\n- Temporary office relocation due to situations such as, but not limited to, business continuity issues\n- Changes to HIE’s available budget to deliver these services."
        },
        "renewal": {
          "description": "The Contract will be awarded for an initial period of 2 years with HIE having the option to extend for a further two one year period or periods together not exceeding 2 years following the Initial Term."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Different services will be required at each site as specified in the tender documentation.  However, in summary these include:\n1 - Reception and front desk services, including visitor management and support tasks\n2 - Security support services\n3 - Reception support services\n4 - Tenant liaison and support (NEXUS)\n5 - Health and safety\n6 - Sustainability\n7 - Contract management\nIt is expected that these services will be required from 1st June 2023 for an initial period of 2 years, with HIE having the option to extend for a further two one year period or periods together not exceeding 2 years following the Initial Term.\nThe initial 2 year budget currently available to deliver this service is between GBP 211 500 and GBP 282 000 (excluding VAT).\nContracts will be managed and administrated by HIE for other parties including, for example UHI (who will not be entering in to direct contracts with suppliers).\nSee Tender documentation for full details. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Community Benefits & Wealthbuilding  - Initiatives Offered",
              "type": "quality",
              "description": "Pass/Fail"
            },
            {
              "name": "Community Benefits & Wealthbuilding - Monitoring & Reporting",
              "type": "quality",
              "description": "5%"
            },
            {
              "name": "Fair Work Practices",
              "type": "quality",
              "description": "Pass/Fail"
            },
            {
              "name": "Fair Work Practices",
              "type": "quality",
              "description": "5%"
            },
            {
              "name": "Sustainability and Net Zero",
              "type": "quality",
              "description": "5%"
            },
            {
              "name": "Delivery Methodology & Quality Management",
              "type": "quality",
              "description": "25%"
            },
            {
              "name": "Management & Delivery Team",
              "type": "quality",
              "description": "15%"
            },
            {
              "name": "Contract Implementation and Conclusion",
              "type": "quality",
              "description": "5%"
            },
            {
              "type": "price",
              "description": "40%"
            }
          ]
        },
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKM6"
          }
        ],
        "additionalClassifications": [
          {
            "id": "64214200",
            "scheme": "CPV",
            "description": "Telephone switchboard services"
          },
          {
            "id": "79993000",
            "scheme": "CPV",
            "description": "Building and facilities management services"
          },
          {
            "id": "79993100",
            "scheme": "CPV",
            "description": "Facilities management services"
          }
        ]
      }
    ],
    "title": "Reception and Support Services",
    "value": {
      "amount": 564000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "bidOpening": {
      "date": "2023-02-28T12:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "recurrence": {
      "description": "HIE reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period."
    },
    "awardPeriod": {
      "startDate": "2023-02-28T12:00:00Z"
    },
    "description": "HIE requires a suitably qualified and experienced supplier to provide reception and support services at An Lòchran and the Life Science Innovation Centre (LSIC), as well as a tenant liaison service within the NEXUS facility at Solasta House.",
    "tenderPeriod": {
      "endDate": "2023-02-28T12:00:00Z"
    },
    "contractTerms": {
      "performanceTerms": "The Contract will include Key Performance Indicators (KPI's) and Service Levles which can be found within the Tender documentation.",
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": true,
    "reviewDetails": "An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014 , may bring proceedings in the Sheriff Court or the Court of Session.",
    "classification": {
      "id": "79992000",
      "scheme": "CPV",
      "description": "Reception services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "otherRequirements": {
      "requiresStaffNamesAndQualifications": true
    },
    "procurementMethod": "open",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "N/A"
        },
        {
          "minimum": "4B.5 It is a requirement of this Contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded Framework, the types and levels of insurance indicated below:\n- Professional Risk Indemnity Insurance = GBP 1M in aggregate\n- Employer’s (Compulsory) Liability Insurance = GBP 5M for each and every claim (See http://www.hse.gov.uk/pubns/hse40.pdf)\n- Public Liability Insurance = GBP 5M for each and every claim\n- Fidelity Guarantee – minimum GBP 250k in aggregate\n- Loss of keys and consequential loss of keys - minimum GBP 250k in aggregate\n4B.6 HMRC IR35 (not scored)\nHIE as a public body must comply with HMRC IR35 provisions. Therefore, where you are bidding as a personal service company (PSC) or will be using a personal service company to provide services under the Framework please identify these PSC (s) in your response to 4B.6.Further guidance and a link to the HMRC ‘’test employment details for tax’’ tool can be located at https://www.gov.uk/guidance/check-employment-status-for-tax"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-1150",
      "name": "Highlands and Islands Enterprise",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKM6",
        "locality": "Inverness",
        "postalCode": "IV2 5NA",
        "countryName": "United Kingdom",
        "streetAddress": "An Lòchran, 10 Inverness Campus"
      },
      "details": {
        "url": "http://www.hie.co.uk",
        "buyerProfile": "http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00313",
        "classifications": [
          {
            "id": "REGIONAL_AGENCY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local agency/office"
          },
          {
            "id": "04",
            "scheme": "COFOG",
            "description": "Economic affairs"
          }
        ]
      },
      "identifier": {
        "id": "313",
        "legalName": "Highlands and Islands Enterprise"
      },
      "contactPoint": {
        "url": "http://www.publiccontractsscotland.gov.uk",
        "email": "hieprocurement@hient.co.uk",
        "telephone": "+44 1463245245"
      }
    },
    {
      "id": "GB-FTS-1262",
      "name": "Inverness Sheriff Court and Justice of the Peace Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Inverness",
        "postalCode": "IV1 1AH",
        "countryName": "United Kingdom",
        "streetAddress": "The Inverness Justice Centre, Longman Road"
      },
      "details": {
        "url": "https://www.scotcourts.gov.uk/the-courts/court-locations/inverness-sheriff-court-and-justice-of-the-peace-court"
      },
      "identifier": {
        "legalName": "Inverness Sheriff Court and Justice of the Peace Court"
      },
      "contactPoint": {
        "email": "inverness@scotcourts.gov.uk",
        "telephone": "+44 1463230782"
      }
    }
  ],
  "language": "en",
  "description": "It is estimated that the total value of the services over the maximum duration of 4 years will be GBP564k (excluding VAT). This is the figure which has been used in II.1.5 & II.2.6.\nWhere bidders are participating with others (SPD 2A.17) and/or relying on the capacity of other entities in order to meet selection criteria (SPD 2C.1)and/or subcontracting (SPD 2D.1) they are required to provide information relating to these entities with the relevant supporting SPD documentation being submitted.\nSPD 2A.3 (not scored) Where relevant, bidders are required to insert details of their Companies House (or equivalent) registration number\nSPD 2C.1 Where relevant, bidders are required to provide information relating to consortia and/or sub-contractors with the relevant supporting SPD documentation being submitted.\nSPD 3D.12 Bidders should refer to the \"Conflict of Interest\" Section within the Scope of Requirements when completing this question.\nIn order to participate, bidders should register, for free, on the Public Contracts Scotland (PCS) website(www.publiccontractsscotland.gov.uk), and record their interest in this contract and download and complete all relevant documentation.\nTenders must be submitted via the PCS postbox and must be received by the published deadline. Late tenders will not be accepted and HIE will reject any submissions received after the deadline. Email or hard copy responses will not be accepted.\nPCS also gives suppliers access to an on-line Question & Answer facility which allows queries to be submitted (anonymously), and answers published and shared with all potential bidders.\nNOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=718810.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\nCommunity benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\nA summary of the expected community benefits has been provided as follows:\nBidders will be expected to support the delivery of community benefits which take into account HIEs role as a local economic development agency.\nThe types of Community Benefits that bidders may seek to offer and incorporate to the contract may include, but are not restricted to the areas detailed in the Tender documentation.\n(SC Ref:718810)\nDownload the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=718810",
  "initiationType": "tender"
}