Official UK procurement notice
Reception and Support Services
Authority: Highlands and Islands Enterprise
What is being bought
Published requirement descriptionTHIS IS A CONTRACT AWARD NOTICE AND AS SUCH THE PROCUREMENT PROCESS IS COMPLETE.
HIE requires a suitably qualified and experienced supplier to provide reception and support services at An Lòchran and the Life Science Innovation Centre (LSIC), as well as a tenant liaison service within the NEXUS facility at Solasta House.
- Recurrence: HIE reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period.
CPV: Building and facilities management services · Facilities management services · Reception services · Telephone switchboard services
The lotProcurement structure
single lot · value publishedLot #1Different services will be required at each site as specified in the tender documentationAwardedRenewalPublished value£564,000
Different services will be required at each site as specified in the tender documentation. However, in summary these include:
1 - Reception and front desk services, including visitor management and support tasks
2 - Security support services
3 - Reception support services
4 - Tenant liaison and support (NEXUS)
5 - Health and safety
6 - Sustainability
7 - Contract management
The initial 2 year budget currently available to deliver this service is between GBP 211 500 and GBP 282 000 (excluding VAT).
Contracts will be managed and administrated by HIE for other parties including, for example UHI (who will not be entering in to direct contracts with suppliers).
The contract will commence on 1st June 2023 for an initial period of 2 years to 31st May 2025, with HIE having the option to extend for a further two one year period or periods together not exceeding 2 years following the Initial Term, with the 4 year expiry date being 31st May 2027.
See Tender documentation for full details. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (7)
- Community Benefits & Wealthbuilding - Monitoring & Reporting: 5%
- Fair Work Practices: 5%
- Delivery Methodology & Quality Management: 25%
- Management & Delivery Team: 15%
- Contract Implementation and Conclusion: 5%
- price: 40%
- Sustainability and Net Zero: 5%
Published award criteria (9)
- Community Benefits & Wealthbuilding - Initiatives Offered: Pass/Fail
- Community Benefits & Wealthbuilding - Monitoring & Reporting: 5%
- Fair Work Practices: Pass/Fail
- Fair Work Practices: 5%
- Sustainability and Net Zero: 5%
- Delivery Methodology & Quality Management: 25%
- Management & Delivery Team: 15%
- Contract Implementation and Conclusion: 5%
- Price: 40%
- Suitability
N/A
- Condition of participationno text publishedMinimum: 4B.5 It is a requirement of this Contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded Framework, the types and levels of insurance indicated below: - Professional Risk Indemnity Insurance = GBP 1M in aggregate - Employer’s (Compuls…
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
Yes · HIE reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period.
- First published
- 27 Jan 2023, 13:14 GMT
- Last source update
- 2 May 2023, 15:58 BST
- Award evaluation window
- 28 Feb 2023 – …
- Authority reference
FTS 025- FTS notice number
2023/S 000-012545- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-039b6dFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
The Contract will include Key Performance Indicators (KPI's) and Service Levles which can be found within the Tender documentation.
- Review procedure
An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014 , may bring proceedings in the Sheriff Court or the Court of Session.
Publisher note: It is estimated that the total value of the services over the maximum duration of 4 years will be GBP 556,897.36 (excluding VAT). This is the figure which has been used in II.1.5 & II.2.6. It should be noted that this figure cannot be fully determined due to the reactive nature of some of the services. Therefore, the figure is based on HIE's best estimate at this time. (SC Ref:725223)
How it was run
Official notice- Submission deadline
- 28 Feb 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 28 Feb 2023, 12:00 GMT
Timeline
28 Feb 2023 → 2 May 2023 · 3 dates- Submission deadline28 Feb 2023, 12:00 GMT
- Bids opened28 Feb 2023, 12:00 GMT
- Notice published2 May 2023, 15:58 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete2 May 2023, 15:58 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Key Facilities Management (UK) LTDSME | £556,897 † | — | Awarded |
Contracts
Contract 012545-2023-FTS 25-1 · Key Facilities Management (UK) LTDSME
- Signed
- 2 May 2023
- Value
- £556,897
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic · 2 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Inverness Sheriff Court and Justice of the Peace CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Key Facilities Management (UK) LTDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.