Find a TenderAwardedContract details notice

Published 1 Aug 2025, 10:49 BST

Official UK procurement notice

Real Time Passenger Information System Upgrade & Ongoing Support

Authority: Plymouth City Council (Local council)·On behalf of: ATKINSRÉALIS UK LIMITED

GoodsOpen procedureAbove thresholdSME suitableVCSE suitable

Sectors: Office and computing machinery, equipment and supplies except furniture and software packages (30)Radio, television, communication, telecommunication and related equipment (32)Transport Equipment & Vehicles (34)

+5 more

Construction & Civil Engineering (45)Software Packages & ERP (48)Repair & Maintenance (50)Supporting and auxiliary transport services; travel agencies services (63)IT Services & Software (72)

Delivery: South West (UKK41)

Published estimate£1,030,027≈ £142k / year · £1,236,032 inc. VAT2% above published estimate

Submissions closed 26 Sept 2025awarded 1 Dec 2025

Awarded to J M W SYSTEMS LIMITED

Contract term 7 yrs 3 moends 31 Mar 2033 · extension options published · starts 5 Jan 2026

What is being bought

Published requirement description

Plymouth City Council ("The Authority") is seeking suitably qualified and experienced suppliers to tender for the replacement of the city's Real-Time Passenger Information (RTPI) system to include Traffic Light Priority (TLP).

This project forms a key part of the Authority's commitment to improving public transport infrastructure and enhancing the passenger experience within the city of Plymouth.

The successful Supplier will be responsible for the supply, installation, and commissioning of the following components:

in-shelter displays.
pole-mounted displays.
additional displays at various key sites across the city of Plymouth.

The system must be fully integrated and capable of delivering accurate, real-time information to passengers across the city of Plymouth.

The contract will include ongoing support and maintenance for both hardware and software throughout the contract term, provision of all necessary data feeds to ensure accurate and timely information delivery, a web-based back-office system to enable the Authority to monitor system performance and manage display content, including manual overrides where necessary.

A comprehensive reporting package must be provided to monitor and report on system performance, support compliance with targets set out in the Bus Service Improvement Plan (BSIP) and other Department for Transport (DfT) requirements, and also be adaptable to future changes in reporting needs and performance metrics for the duration of the contract.

The solution must be scalable and flexible to accommodate future technological developments, policy changes, and evolving user needs.

Not divided into lots: The contract has not been divided into lots because the supply and support of the Real Time Passenger Information system must be delivered as an integrated solution. Dividing the contract would introduce unnecessary complexity and risk to system compatibility, maintenance, and performance.
The authority expects to re-tender this requirement around 5 Apr 2032, 23:59 BST.
No preliminary market engagement: A Preliminary Market Engagement (PME) notice has not been published under the Procurement Act 2023 because a Prior Information Notice (PIN) reference number 2025/S 000-006609, was issued under the Public Contracts Regulations 2015 prior to the transition. The PIN served the purpose of early market engagement and supplier awareness. https://www.find-tender.service.gov.uk/Notice/006609-2025?origin=SearchResults&p=1

CPV: Audio-visual equipment · Computer equipment and supplies · Installation of traffic monitoring equipment · Networks · Real-time passenger information system · Software maintenance and repair services · System maintenance services · Traffic control services · Traffic-monitoring equipment

The lotProcurement structure

single lot · value published

Lot #1Awarded 7 yrs 3 moSMEVCSEPublished value£1,030,027

Contract period: 5 Jan 2026 – 31 Mar 2033 (7 yrs 3 mo)Value: £1,030,027 exc. VAT · £1,236,032 inc. VAT

Delivery: South WestEligibility: SME eligibleVCSE eligible

Extensions: The contract includes options for the provision of additional or enhanced system functionalities related to real-time passenger information and traffic light priority. These may include, but are not limited to: • Integration with additional transport modes or operators. • Expansion of the system to cover additional geographic areas or routes. • Deployment of additional display units or on-vehicle equipment. • Implementation of enhanced analytics, reporting, or data-sharing capabilities. • Upgrades to support emerging technologies (e.g. 5G connectivity, AI-based prediction models). • Optional modules for user engagement, accessibility features, or environmental monitoring. These options may be exercised at the discretion of the Authority in response to evolving operational requirements, technological developments, or stakeholder needs during the contract term.

30200000 Computer equipment and supplies 32321200 Audio-visual equipment 32400000 Networks 34970000 Traffic-monitoring equipment 45316210 Installation of traffic monitoring equipment 48813200 Real-time passenger information system

Pre-qualification & selection criteria (PQQ)2

Economic & financial standing
As detailed within the procurement documents
Technical & professional ability
As detailed within the procurement documents

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 50%Price: 40%Social value: 10%

Published sub-criteria (3)

Method Statements: 50%
Total Tender Sum: 40%
Social Value: 10%

Published award criteria (3)

Method Statements: The sub-weightings of individual method statement questions are set out within the Procurement Documents
Total Tender Sum: The detailed sub-weightings and composition of the seven pricing sections are outlined within the Procurement Documents.
Social Value: Total Social Value Commitment (£) - 5% Social Value Method Statement - 5%

Conditions of participation2

Economic & financial standing
As detailed within the procurement documents
Technical & professional ability
As detailed within the procurement documents

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Goods
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Yes · next expected 5 Apr 2032
First published: 1 Aug 2025, 10:49 BST
Last source update: 28 Jan 2026, 10:29 GMT
Award evaluation window: Submission end – 1 Dec 2025
Authority reference: 27236
FTS notice number: 2025/S 000-045096
Latest notice: Contract details notice (UK7)
Classification (CPV): Audio-visual equipmentComputer equipment and suppliesInstallation of traffic monitoring equipmentNetworksReal-time passenger information systemSoftware maintenance and repair servicesSystem maintenance servicesTraffic control servicesTraffic-monitoring equipment
Delivery area: South West (UKK41)
Official registry OCID: ocds-h6vhtk-056b08 Find a Tender

How it was run

Official notice

Run through: ProContract (Due North) · Who buys & how to bid on ProContract

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Free · short registration with manual review; public opportunity list

Submission deadline: 26 Sept 2025, 12:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

All submissions must be submitted via the Supplying the South West Portal - www.supplyingthesouthwest.org.uk ↗

The procurement opportunity advert can be found at: procontract.due-north.com/Advert ↗

This procurement will be managed electronically via the Authority`s chosen e-procurement portal - Supplying the South West.

To participate in this procurement, Suppliers interested in this opportunity must register on the Supplying the South West procurement portal (www.supplyingthesouthwest.org.uk ↗). Once registered and logged in, Suppliers should search for the opportunity by title or reference number (DN781587), register their interest, and download the procurement documentation.

Registration is free and enables access to all tender documents, the ability to raise clarification questions, and submission of responses through the portal.

The Authority would like to make Suppliers aware that the Supplying The South West portal is not administered by the Authority. If a Supplier requires assistance or further information to be able to use the online portal process they should log a support ticket on the PROACTIS Supplier Support Portal.

If a Supplier continues to experiences issues they are to contact [email protected] requesting guidance.

If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing [email protected].

Timeline

1 Aug 2025 → 28 Jan 2026 · 7 dates

Tender notice published
1 Aug 2025, 10:49 BST
Submission deadline394 days ago
26 Sept 2025, 12:00 BST
Award decision expected by328 days ago
1 Dec 2025, 23:59 GMT
Assessment summaries sent327 days ago
3 Dec 2025
Standstill ends317 days ago
12 Dec 2025, 23:59 GMT
Contract starts294 days ago
5 Jan 2026
Latest notice published270 days ago
28 Jan 2026, 10:29 GMT

Notice history

5 events · 3 releases on Find a Tender · since 1 Aug 2025

Tender notice published
1 Aug 2025, 10:49 BST
UK4
Contract award notice published
3 Dec 2025, 12:21 GMT
UK6
Status changed to complete
3 Dec 2025, 12:21 GMT
Contract signature expected
15 Dec 2025, 23:59 GMT
scheduled
Contract details notice published
28 Jan 2026, 10:29 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £1,050,5451 award exc. VAT

Bids received 22 from SMEs

Contracts signed 1latest 21 Jan 2026

Awarded to	Value	Date	Status
J M W SYSTEMS LIMITEDSME5 Jan 2026 – 31 Mar 2033Options: The contract includes options for the provision of additional or enhanced system functionalities related to real-time passenger information and traffic light priority. These may include, but are not limited to: • Integration with additional transport modes or operators. • Expansion of the system to cover additional geographic areas or routes. • Deployment of additional display units or on-vehicle equipment. • Implementation of enhanced analytics, reporting, or data-sharing capabilities. • Upgrades to support emerging technologies (e.g. 5G connectivity, AI-based prediction models). • Optional modules for user engagement, accessibility features, or environmental monitoring. These options may be exercised at the discretion of the Authority in response to evolving operational requirements, technological developments, or stakeholder needs during the contract term.	£1,050,545	1 Dec 2025	Awarded

Contracts

Contract 1 · J M W SYSTEMS LIMITEDSME
Signed
21 Jan 2026
Value
£1,050,545
Period
21 Jan 2026 – 31 Mar 2033
Status
active
Options
The right to additional purchases while the contract is valid. The contract includes options for the provision of additional or enhanced system functionalities related to real-time passenger information and traffic light priority. These may include, but are not limited to: • Integration with additional transport modes or operators. • Expansion of the system to cover additional geographic areas or routes. • Deployment of additional display units or on-vehicle equipment. • Implementation of enhanced analytics, reporting, or data-sharing capabilities. • Upgrades to support emerging technologies (e.g. 5G connectivity, AI-based prediction models). • Optional modules for user engagement, accessibility features, or environmental monitoring. These options may be exercised at the discretion of the Authority in response to evolving operational requirements, technological developments, or stakeholder needs during the contract term.
No agreed KPIs: This contract has a value below £5 million and therefore is not subject to the mandatory requirement under the Procurement Act 2023 to set and publish at least three key performance indicators. Although not legally required, KPIs relevant to service delivery and system performance are already included within the contract Specification.

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
2final-stage tenders	2	0	—

Contracting authority & participating public bodies

2 public bodies on the notice

Plymouth City Council

Contracting authorityPublic authority - sub-central government GB-PPON: PBQP-8499-TLMP Ballard House, West Hoe Road, Plymouth, South West, PL1 3BJContact name, email

Other public bodies

ATKINSRÉALIS UK LIMITEDProcuring entityExternal consultants are supporting the contracting authority in the procurement process. Their involvement includes contributing to the drafting of the specification, assisting with handling enquiries from the market, and participating in the assessment of tenders alongside contracting authority representatives.GB-COH: 00688424GB-PPON: PLLV-1772-YDYN Surrey, South EastContact email

Bidders & participating suppliers

1 commercial party on the notice

J M W SYSTEMS LIMITEDAwarded supplierGB-COH: 04009246GB-PPON: PWDY-9763-DVZQ Systems House Stone Enterprise Centre, Stone, West Midlands, ST15 0SRContact email

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

Bidding documents and specifications tenderBidding documents and specificationsThe procurement documents are available for unrestricted and full direct access, free of charge, at https://procontract.due-north.com/Advert?advertId=78881e3f-ef6d-f011-813a-005056b64545&p=696a9836-1895-e511-8105-000c29c9ba21 Reference number: DN781587

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender28 Jan 2026, 10:29 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender3 Dec 2025, 12:21 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender1 Aug 2025, 10:49 BST