Official UK procurement notice
QQ25/019 Provision of an Out of Hours Repairs Call Centre
Authority: Tamworth Borough Council (Local council)
What is being bought
Published requirement descriptionTamworth Borough Council requires a qualified and experienced contractor to provide an Out-of-Hours (OHH) housing repairs call handling service, capable of safely triaging emergency and hazard-related repairs, including cases falling under Awaab’s Law. The OOH service is a critical safety function, providing essential support to residents outside of standard working hours.
CPV: Postal and telecommunications services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£30,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lot awarding rule: The Award Criteria will be Price 40% Quality 55% Social Value 5%. There are 5 Quality Questions to answer.
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 17 Dec 2025, 10:36 GMT
- Last source update
- 29 May 2026, 13:40 BST
- FTS notice number
2025/S 000-083670- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05f775Find a Tender
How it was run
Official notice- Submission deadline
- 28 Jan 2026, 12:00 GMT
- Clarification deadline
- 28 Jan 2026, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
Quotations MUST be made in either pdf format or in a format which is compatible with Office 365 and documents submitted electronically via the in-tend portal at in-tendhost.co.uk/tamworthbc ↗ by 12 noon on Wednesday 28 January 2026.
Timeline
17 Dec 2025 → 29 May 2026 · 5 dates- Tender notice published307 days ago17 Dec 2025, 10:36 GMT
- Clarification questions by265 days ago28 Jan 2026, 12:00 GMT
- Submission deadline265 days ago28 Jan 2026, 12:00 GMT
- Contract starts172 days ago1 May 2026, 00:00 BST
- Latest notice published144 days ago29 May 2026, 13:40 BST
Notice history
3 events · 2 releases on Find a Tender · since 17 Dec 2025- Tender notice published17 Dec 2025, 10:36 GMTUK4
- Contract details notice published29 May 2026, 13:40 BSTUK7
- Status changed to complete29 May 2026, 13:40 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Orca Business Support Ltd | £25,000 inc. VAT † | — | Awarded |
Contracts
Contract 1 · Orca Business Support Ltd
- Signed
- 27 May 2026
- Value
- £25,000 inc. VAT
- Period
- 1 Jun 2026 – 31 May 2028 · up to 31 May 2029 with extensions
- Status
- active
- Extensions
- 12 months
1 agreed KPI: Regular Meetings
- Regular Meetings
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- ORCA BUSINESS SUPPORT LIMITEDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Tender notice Tender notice on Find a Tender