Official UK procurement notice
Provision of welfare benefit, debt and housing advice services
Authority: Birmingham City Council (Local council)
What is being bought4 lots · detail below
Published requirement descriptionThe Council wishes to establish a Contract for the provision of welfare benefit, debt and housing advice services.This contract is for independent third sector advice providers to deliver services relating primarily to welfare benefits, debt and housing advice to the citizens of Birmingham via face-to-face advice services. These services will likely be collocated with the Council within Community Library Hubs. There will be flexibility to deal with brief enquiries as well as to provide more detailed casework that delivers sustained improved financial and other outcomes for citizens.The services have been divided into 4 Lots: Lot 1 - Face-to-Face Advice and Area Leadership Role - NorthLot 2 - Face-to-Face Advice and Area Leadership Role - SouthLot 3 - Face-to-Face Advice and Area Leadership Role - EastLot 4 - Face-to-Face Advice and Area Leadership Role – West and Central
CPV: Provision of services to the community
Lots and requirements (4)Procurement structure
4 lots · no lot values publishedLot #1Face-to-Face Advice and Area Leadership Role - NorthAwarded
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - North
Lot #2Face-to-Face Advice and Area Leadership Role - SouthAwarded
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - South
Lot #3Face-to-Face Advice and Area Leadership Role - EastAwarded
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - East
Lot #4Face-to-Face Advice and Area Leadership Role – West and CentralAwarded
The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role – West and Central
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Further details will be provided in the tender documentation.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 25 Nov 2024, 11:05 GMT
- Last source update
- 25 Jun 2025, 12:57 BST
- Award evaluation window
- 8 Jan 2025 – …
- Authority reference
P0823_2024- FTS notice number
2025/S 000-035057- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04be51Find a Tender
- Review procedure
N/A
Publisher note: The successful supplier will deliver a comprehensive advice service from between two to four Community Library Hubs, determined by the Council, within each geographical area. For the funding available the Council is seeking service providers who can ideally provide a minimum of two full time advisors, or equivalent part time, for a minimum of 48 weeks per year in each geographical area.The Contract will last for 3 years (unless terminated under the terms and conditions of contract) with the provision to extend for up to an additional 2 years subject to requirements and satisfactory performance. A break clause will be within the contract for year-two onwards to reflect the uncertain nature of the Public Health contribution to the overall contract funding.The contract may be awarded to a maximum of 4 supplier(s).For the Face-to-Face service, a bidder can bid for all lots but will only be awarded a maximum of two geographical areas to ensure a spread of Service Providers. However, as there are four geographical areas it is possible to have 4 different suppliers being awarded contracts for each of the 4 areas.Please note TUPE will apply to this contract. The TUPE information will be released to you upon receipt of a signed copy of Appendix 6 – TUPE Confidentiality Agreement. You are advised to fill this in as soon as possible on receipt and return via https://in-tendhost.co.uk/birminghamccIf you are interested in quoting please click on the following link to access Birmingham City Council’s tender Portal: https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a bidder. We will send you a log on and password so you can download the Invitation to Tender document and supporting information; your completed ITT should be returned by 1200hrs on 8th January 2025 using the Supplier Portal.
How it was run
Official notice- Submission deadline
- 8 Jan 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 8 Jan 2025, 12:00 GMT
Timeline
8 Jan 2025 → 25 Jun 2025 · 3 dates- Submission deadline8 Jan 2025, 12:00 GMT
- Bids opened8 Jan 2025, 12:00 GMT
- Notice published25 Jun 2025, 12:57 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete25 Jun 2025, 12:57 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Face-to-Face Advice and Area Leadership Role - North1 award | |||
| Birmingham Citizens Advice Bureau Service LimitedSMEFace-to-Face Advice & Area Leadership Role - North | £50,000 † | — | Awarded |
| Lot 2 · Face-to-Face Advice and Area Leadership Role - South1 award | |||
| Birmingham SettlementSMEFace-to-Face Advice & Area Leadership Role - South | £496,312 † | — | Awarded |
| Lot 3 · Face-to-Face Advice and Area Leadership Role - East1 award | |||
| Birmingham Citizens Advice Bureau Service LimitedSMEFace-to-Face Advice & Area Leadership Role - East | £50,000 † | — | Awarded |
| Lot 4 · Face-to-Face Advice and Area Leadership Role – West and Central1 award | |||
| Birmingham SettlementSMEFace-to-Face Advice & Area Leadership Role – West & Central | £496,312 † | — | Awarded |
Contracts
Face-to-Face Advice & Area Leadership Role - North · Birmingham Citizens Advice Bureau Service LimitedSME
- Signed
- 28 May 2025
- Value
- £50,000
- Status
- active
Face-to-Face Advice & Area Leadership Role - South · Birmingham SettlementSME
- Signed
- 28 May 2025
- Value
- £496,312
- Status
- active
Face-to-Face Advice & Area Leadership Role - East · Birmingham Citizens Advice Bureau Service LimitedSME
- Signed
- 28 May 2025
- Value
- £50,000
- Status
- active
Face-to-Face Advice & Area Leadership Role – West & Central · Birmingham SettlementSME
- Signed
- 28 May 2025
- Value
- £496,312
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Face-to-Face Advice and Area Leadership Role - North | 2bids · 2 electronic | 2 | — | — |
| 2 · Face-to-Face Advice and Area Leadership Role - South | 3bids · 3 electronic | 3 | — | — |
| 3 · Face-to-Face Advice and Area Leadership Role - East | 2bids · 2 electronic | 2 | — | — |
| 4 · Face-to-Face Advice and Area Leadership Role – West and Central | 2bids · 2 electronic | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court of JusticeReview body
Bidders & participating suppliers
2 commercial parties on the notice- Birmingham Citizens Advice Bureau Service LimitedAwarded supplier
- Birmingham SettlementAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria