Official UK procurement notice
Provision of Volunteer-led Handyperson Service
Authority: London Borough of Lewisham (Local council)
Lewisham Council is seeking to appoint a suitably experienced provider to deliver a Volunteer-led Handyperson Service for eligible Lewisham residents. The service will provide preventative practical support to older and vulnerable residents through a volunteer-led model, helping individuals maintain independence, improve home safety and reduce the risk of falls.
What is being bought
Published requirement descriptionLewisham Council is seeking to appoint a suitably experienced provider to deliver a Volunteer-led Handyperson Service for eligible Lewisham residents. The service will provide preventative practical support to older and vulnerable residents through a volunteer-led model, helping individuals maintain independence, improve home safety and reduce the risk of falls. The procurement is being undertaken using a two-stage Competitive Flexible Procedure under the Procurement Act 2023. Stage 1 will comprise a Procurement Specific Questionnaire (PSQ) to shortlist suppliers. Stage 2 will comprise an Invitation to Tender (ITT) to determine the Most Advantageous Tender.
- How the procedure runs: his procurement is being conducted under the Procurement Act 2023 using a two-stage Competitive Flexible Procedure. Stage 1 – Procurement Specific Questionnaire (PSQ) Suppliers will be assessed against the Conditions of Participation, including legal, financial and technical capability requirements. Mandatory pass/fail questions and scored technical experience questions will be evaluated. Suppliers must pass all mandatory requirements and achieve the required minimum scores. The five highest scoring suppliers, together with any suppliers tied in fifth position, will be shortlisted and invited to proceed to Stage 2. Stage 2 – Invitation to Tender (ITT) Shortlisted suppliers will be invited to submit a full tender. Tenders will be evaluated on the basis of the Most Advantageous Tender (MAT) using the published award criteria of Quality (45%), Price (45%) and Social Value (10%). The Council reserves the right to seek clarifications in accordance with the Procurement Act 2023 and the published procurement documents. The contract will be awarded to the supplier achieving the highest overall score following evaluation.
- No preliminary market engagement: The Council has sufficient understanding of the market and the requirement to proceed directly to competition. Market intelligence has been obtained through previous service delivery experience, analysis of historical service usage data, engagement with stakeholders and service users, and consideration of delivery models operating in other local authority areas. The Council is satisfied that the market is capable of responding to the opportunity and that publishing a Preliminary Market Engagement Notice would not provide additional information necessary to develop the procurement strategy or specification. Accordingly, the Council has elected not to publish a Preliminary Market Engagement Notice and will instead proceed directly to a Competitive Flexible Procedure under the Procurement Act 2023.
CPV: Miscellaneous repair and maintenance services · Other community, social and personal services · Social work and related services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£301,869
- Economic & financial standing
Suppliers must satisfy the Conditions of Participation set out in the Procurement Specific Questionnaire (PSQ).
This includes assessment of:
- Legal and regulatory compliance.
- Exclusion and debarment grounds in accordance with the Procurement Act 2023.
- Financial standing and financial information where applicable.
- Technical and professional ability.
- Relevant experience of delivering volunteer-led, community support, home support, older persons or equivalent services of comparable scale and complexity.
Suppliers must pass all mandatory pass/fail requirements and achieve the minimum threshold scores specified in the procurement documents to progress to the Invitation to Tender stage.
- Technical & professional ability
Suppliers must demonstrate relevant technical and professional capability to deliver the Contract.
This includes experience of delivering volunteer-led services, community support services, home support services, services for older people, services for vulnerable adults, or services of comparable scale and complexity.
Suppliers will be required to demonstrate:
- Relevant organisational experience and contract delivery capability.
- Appropriate arrangements for volunteer recruitment, training, supervision and management.
- Appropriate safeguarding, health and safety, data protection and governance arrangements.
- Capacity and resources to deliver the required service outcomes.
- Experience of working with older people, vulnerable adults or equivalent client groups.
Technical ability will be assessed through the Procurement Specific Questionnaire (PSQ), including mandatory pass/fail requirements and scored questions relating to relevant experience and service delivery capability.
- Condition of participationshortlisting
Suppliers will be assessed against the Conditions of Participation set out in the Procurement Specific Questionnaire (PSQ).
Mandatory questions will be assessed on a pass/fail basis. Suppliers that fail any mandatory requirement will be excluded from the procurement process.
Scored questions relating to relevant experience, technical capability and service delivery will be evaluated using a scoring scale of 0 to 5. Suppliers must achieve a minimum score of 3 out of 5 for each scored question to progress.
Supplier ranking will be determined using the published weighted scoring methodology contained within the PSQ. The five highest scoring suppliers, together with any suppliers tied in fifth position, will be shortlisted and invited to participate in Stage 2 (Invitation to Tender).
Further information on the selection methodology is contained within the Procurement Specific Questionnaire and PSQ Guidance documents.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Technical Capability
- Economic & financial standing
Suppliers must satisfy the Conditions of Participation set out in the Procurement Specific Questionnaire (PSQ).
This includes assessment of:
- Legal and regulatory compliance.
- Exclusion and debarment grounds in accordance with the Procurement Act 2023.
- Financial standing and financial information where applicable.
- Technical and professional ability.
- Relevant experience of delivering volunteer-led, community support, home support, older persons or equivalent services of comparable scale and complexity.
Suppliers must pass all mandatory pass/fail requirements and achieve the minimum threshold scores specified in the procurement documents to progress to the Invitation to Tender stage.
- Technical & professional ability
Suppliers must demonstrate relevant technical and professional capability to deliver the Contract.
This includes experience of delivering volunteer-led services, community support services, home support services, services for older people, services for vulnerable adults, or services of comparable scale and complexity.
Suppliers will be required to demonstrate:
- Relevant organisational experience and contract delivery capability.
- Appropriate arrangements for volunteer recruitment, training, supervision and management.
- Appropriate safeguarding, health and safety, data protection and governance arrangements.
- Capacity and resources to deliver the required service outcomes.
- Experience of working with older people, vulnerable adults or equivalent client groups.
Technical ability will be assessed through the Procurement Specific Questionnaire (PSQ), including mandatory pass/fail requirements and scored questions relating to relevant experience and service delivery capability.
- Condition of participationshortlisting
Suppliers will be assessed against the Conditions of Participation set out in the Procurement Specific Questionnaire (PSQ).
Mandatory questions will be assessed on a pass/fail basis. Suppliers that fail any mandatory requirement will be excluded from the procurement process.
Scored questions relating to relevant experience, technical capability and service delivery will be evaluated using a scoring scale of 0 to 5. Suppliers must achieve a minimum score of 3 out of 5 for each scored question to progress.
Supplier ranking will be determined using the published weighted scoring methodology contained within the PSQ. The five highest scoring suppliers, together with any suppliers tied in fifth position, will be shortlisted and invited to participate in Stage 2 (Invitation to Tender).
Further information on the selection methodology is contained within the Procurement Specific Questionnaire and PSQ Guidance documents.
- Turnover usually expected at this size: about £301,456 (twice the annual value).
Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How London Borough of Lewisham buys Miscellaneous repair and maintenance services (CPV 5080), and who usually turns up
London Borough of Lewisham’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Miscellaneous repair and maintenance services (CPV 5080) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered in the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 68 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid12% / 19%
2–321% / 45%
4–620% / 6%
7+47% / 29%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate50% / 36%
Within ±2%50% / 36%
Above estimate0% / 27%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 5080Published estimate£302k
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 31 past lots.
A forecast, not a list of bidders.
1 bid19%
2–345%
4–66%
7+29%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender and Contracts Finder), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly. Contracts Finder appears in live search, the Retender Radar, contract pages, organisation counts and the buyer's decision figure; the other analytical figures are built from Find a Tender notices.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Requests to participate open
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 9 Nov 2026, 15:03 GMT
- Last source update
- 9 Nov 2026, 15:03 GMT
- Award evaluation window
- Submission end – 22 Dec 2026
- Authority reference
DN835500- FTS notice number
2026/S 000-106318- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-07b7c8Find a Tender- Contract terms summary
The Council will pay valid and undisputed invoices in accordance with the payment provisions set out in the Contract. Invoices will be submitted and processed in accordance with the Council's financial procedures and contractual requirements.
- How it runs
his procurement is being conducted under the Procurement Act 2023 using a two-stage Competitive Flexible Procedure.
Stage 1 – Procurement Specific Questionnaire (PSQ)
Suppliers will be assessed against the Conditions of Participation, including legal, financial and technical capability requirements. Mandatory pass/fail questions and scored technical experience questions will be evaluated. Suppliers must pass all mandatory requirements and achieve the required minimum scores.
The five highest scoring suppliers, together with any suppliers tied in fifth position, will be shortlisted and invited to proceed to Stage 2.
Stage 2 – Invitation to Tender (ITT)
Shortlisted suppliers will be invited to submit a full tender. Tenders will be evaluated on the basis of the Most Advantageous Tender (MAT) using the published award criteria of Quality (45%), Price (45%) and Social Value (10%).
The Council reserves the right to seek clarifications in accordance with the Procurement Act 2023 and the published procurement documents. The contract will be awarded to the supplier achieving the highest overall score following evaluation.
- Risks
Key risks include insufficient volunteer recruitment and retention, fluctuations in referral demand, safeguarding incidents, workforce and volunteer availability, service continuity, and failure to achieve required service outcomes.
The successful provider will be required to demonstrate and maintain robust arrangements for safeguarding, volunteer management, business continuity, health and safety, performance management, and risk mitigation throughout the Contract term.
How to participate & submission route
Official notice Submit via ProContract (Due North)- Requests to participate (first stage)
- 4 Dec 2026, 12:00 GMT
- Tender submission deadline
- 4 Dec 2026, 12:00 GMT
- Clarification deadline
- 20 Nov 2026, 12:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Responses must be submitted electronically via the London Tenders Portal.
The Procurement Specific Questionnaire (PSQ) and all associated procurement documentation will be made available through the London Tenders Portal.
Suppliers must not submit responses by email. Responses received after the stated deadline may not be considered.
Timeline
9 Nov 2026 → 1 Mar 2027 · 5 dates- Tender notice publishedjust passed9 Nov 2026, 15:03 GMT
- Today9 Nov 2026
- Clarification questions byin 10 days20 Nov 2026, 12:00 GMT
- Submission deadlinein 24 days4 Dec 2026, 12:00 GMT
- Award decision expected byin 43 days22 Dec 2026, 23:59 GMT
- Contract startsin 111 days1 Mar 2027
Notice history
1 event · 1 release on Find a Tender- Tender notice published9 Nov 2026, 15:03 GMTUK4
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications https://www.londontenders.org/
- Bidding documents and specificationsAccess: https://www.londontenders.org/
Notices published for this procedure
- Tender notice Tender notice on Find a Tender