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Published 21 Jul 2025, 09:31 BST

Official UK procurement notice

Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services.

Official notice

Authority: Northern Trains Ltd (Public body)

ServicesAward procedure without prior publication of a call for competition
Sectors: Office and computing machinery, equipment and supplies except furniture and software packages (30)Repair & Maintenance (50) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
Budget not disclosedValue not published
Awarded 31 Jul 2025no call for competition
Awarded to Fujitsu Services Ltd2 awards

What is being bought

Published requirement description

Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services 'STARmobile' from 1 August 2025 until December 2026.

CPV: Repair, maintenance and associated services related to railways and other equipment · Ticket-issuing machines · Ticket-validation machines

The lotProcurement structure

single lot · no lot value published
Lot #1Extension to the current agreement for the Provision of Ticketing Retailing Equipment…Awarded

Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services from 1 August 2025 until December 2026.

This includes over 600 STARmobile devices and the support and maintenance of over 600 devices at 23 depots used in ticket selling, validation of digital tickets and processing of unpaid fares notices and penalty fares

On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARmobile and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.

Delivery: North East, North West, Yorkshire & Humber
30123100 Ticket-validation machines30144200 Ticket-issuing machines

Procedure terms & legal framework

From the official record
Procedure method
Award procedure without prior publication of a call for competition
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
21 Jul 2025, 09:31 BST
Last source update
1 Aug 2025, 10:26 BST
FTS notice number
2025/S 000-045081
Classification (CPV)
Repair, maintenance and associated services related to railways and other equipmentTicket-issuing machinesTicket-validation machines
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
Official registry OCID
ocds-h6vhtk-056294 Find a Tender
Why no open competition

The works, supplies or services can be provided only by a particular economic operator due to protection of exclusive rights, including intellectual property rights

Published justification

Award a contract directly as this approach is allowed under the UCR's where restrictions on the use of IPR do not trigger a requirement to conduct a new OJEU-compliant tender process.

We believe in this circumstance the following is applicable:

There are grounds where NTL as public body could award a subsequent contract to a third party using the exemptions in Regulation 50 of the UCR. This exemption is provided for under the UCR Regulation 50(1)(c) which allows Utilities to award a contract where the works, supplies or services can be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement

The works, supplies or services can only be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Contracts signed 2latest 31 Jul 2025
Awarded toValueDateStatus
Fujitsu Services Ltd——Awarded

1 further award records carry no date or value.

Contracts

  • Contract 045081-2025-1 · Fujitsu Services Ltd

    Signed
    31 Jul 2025
    Value
    —
    Status
    active

  • Contract 041488-2025-1 · supplier not published

    Signed
    10 Jul 2025
    Value
    —
    Status
    active

Contracting authority & participating public bodies

NORTHERN TRAINS LIMITED

Contracting authorityPublic bodyRailway services GB-COH: 03076444 George Stephenson House, York, Yorkshire & Humber, YO16JTContact name, email, phone

Dispute resolution & review bodies

  • Department for TransportReview body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.