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Find a TenderCancelledProcurement termination notice
Published 12 Dec 2025, 11:33 GMT

Official UK procurement notice

Provision of Friends and Family Test (FFT) Surveys Service

Official notice

Authority: Kettering General Hospital NHS Foundation Trust (Central government)·Consortium: 2 public authorities

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: Business Services & Consultancy (79) Delivery: East Midlands (UKF2)
Published estimate£100,000≈ £50k / year · £120,000 inc. VAT · 1 value update52.6% above published estimate
Submissions closed 20 Apr 2026
Next notice expected 19 Jan 2026
Contract term 2 yrsends 31 May 2028 · up to 31 May 2029 with extensions · starts 1 Jun 2026

What is being bought

Published requirement description

Provision of Friends and Family Test (FFT) Surveys Service for the University Hospitals of Northamptonshire (UHN) NHS Group.

CPV: Survey services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEVCSEPublished value£100,000
Contract period: 1 Jun 2026 – 31 May 2028 (2 yrs) · up to 31 May 2029 with extensionsValue: £100,000 exc. VAT · £120,000 inc. VAT
Delivery: East MidlandsEligibility: SME eligibleVCSE eligible
Extensions: Optional extension of 1 x 12 months
79311000 Survey services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 50%Price: 40%Social value: 10%
Published sub-criteria (3)
  • Technical Requirements: 50%
  • Commercial Schedule: 40%
  • Social Value: 10%
Published award criteria (3)
  • Technical Requirements: Questionnaire 2 Technical Requirements evaluates the bidders ability to meet the Specification detailed in Document 2.
  • Social Value: Social Value is a mandatory requirement. Two questions are in Questionnaire 3 Social Value.
  • Commercial Schedule: Commercial schedule covering implementation costs, usage, support and license fees.
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Cancelled
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
12 Dec 2025, 11:33 GMT
Last source update
26 Aug 2026, 09:41 BST
Award evaluation window
Submission end – 5 May 2026
Authority reference
C402678
FTS notice number
2026/S 000-027003
Latest notice
Procurement termination notice (UK12)
Classification (CPV)
Survey services
Delivery area
East Midlands (UKF2)
Official registry OCID
ocds-h6vhtk-05f4a3 Find a Tender

How it was run

Official notice
Run through: Atamis (Health Family) · Who buys & how to bid on Atamis
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · one account PER buying organisation portal · password resets come "from Salesforce.com" (check spam)
Submission deadline
20 Apr 2026, 13:00 BST
Clarification deadline
9 Apr 2026, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

atamis-1928.my.site.com/s/Welcome ↗

Timeline

12 Dec 2025 → 26 Aug 2026 · 10 dates
  1. Planning notice published315 days ago
    12 Dec 2025, 11:33 GMT
  2. Next notice expected276 days ago
    19 Jan 2026, 23:59 GMT
  3. Tender notice published213 days ago
    24 Mar 2026, 16:34 GMT
  4. Clarification questions by197 days ago
    9 Apr 2026, 17:00 BST
  5. Submission deadline186 days ago
    20 Apr 2026, 13:00 BST
  6. Award decision expected by170 days ago
    5 May 2026, 23:59 BST
  7. Contract starts144 days ago
    1 Jun 2026, 00:00 BST
  8. Assessment summaries sent70 days ago
    14 Aug 2026, 00:00 BST
  9. Standstill ends58 days ago
    25 Aug 2026, 23:59 BST
  10. Latest notice published58 days ago
    26 Aug 2026, 09:41 BST

Notice history

12 events · 6 releases on Find a Tender · since 12 Dec 2025
  1. Planned procurement notice published
    12 Dec 2025, 11:33 GMT
    UK3
  2. Preliminary market engagement notice published
    24 Mar 2026, 16:21 GMT
    UK2
  3. Published value updated to £100,000
    24 Mar 2026, 16:21 GMT
    was £240,000
  4. Tender notice published
    24 Mar 2026, 16:34 GMT
    UK4
  5. Status changed to active
    24 Mar 2026, 16:34 GMT
  6. Deadline moved to 20 Apr 2026, 13:00 BST
    24 Mar 2026, 16:34 GMT
    +60 days · was 19 Feb 2026, 12:00 GMT
  7. Contract award notice published
    5 Aug 2026, 16:25 BST
    UK6
  8. Status changed to complete
    5 Aug 2026, 16:25 BST
  9. Contract award notice published
    14 Aug 2026, 10:25 BST
    UK6
  10. Contract signature expected
    17 Aug 2026, 23:59 BST
    scheduled
  11. Procurement termination notice published
    26 Aug 2026, 09:41 BST
    UK12
  12. Contract signature expected
    26 Aug 2026, 23:59 BST
    scheduled
Routine re-releases (6)
  • 2026-03: 2 releases · 24 Mar 2026, 24 Mar 2026
  • 2025-12: 1 release · 12 Dec 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £152,5811 award exc. VAT
Bids received 91 from SMEs
Awarded toValueDateStatus
IQVIA Ltd1 Sept 2026 – 31 Aug 2028 · up to 31 Aug 2029Extensions: 1 x 12 months, subject to review£129,91613 Aug 2026CancelledThe Trust received correspondence from bidders about the evaluation and assessment of quality and commercial submissions. After considering the points raised in this correspondence & in reviewing the process, it has decided to abandon the procurement.
CIVICA UK LIMITED17 Aug 2026 – 16 Aug 2028 · up to 16 Aug 2029Extensions: 1 period of 12 months£152,58128 Jul 2026standstill to 14 Aug 2026Standstill

Bid statistics published by the authority

BidsSMEVCSEValid bid range
9final-stage tenders10—

Contracting authority & participating public bodies

2 public bodies on the notice

Kettering General Hospital NHS Foundation Trust

Contracting authorityPublic authority - central government GB-PPON: PCPL-4765-VNRN Rothwell Rd, Kettering, East Midlands, NN16 8UZContact name, email, phone

Consortium members and other public bodies

  • Northampton General Hospital NHS TrustContracting authorityPublic authority - central governmentGB-PPON: PQBY-8547-GYGP Northampton, East MidlandsContact name, email, phone

Bidders & participating suppliers

2 commercial parties on the notice
  • CivicaAwarded supplierGB-PPON: PCMJ-9641-QWWM Southbank Central 30 Stamford Street, London, London, SE1 9LQContact email
  • Iqvia LimitedAwarded supplierGB-PPON: PBCP-5951-LYMH 3 Forbury Place, Reading, South East, RG1 3JHContact email

Official documents & specifications (6)

Official links; attachments are not copied

Notices published for this procedure