Find a TenderAwardedContract details notice

Published 27 Jul 2026, 17:11 BST

Official UK procurement notice

Provision of Equality Advisory Support Service (EASS)

Official notice

Procurement agent: Cabinet Office·On behalf of: Government Commercial Agency

Award under framework

Sectors: Business Services & Consultancy (79) Delivery: UK

Awarded value£3,818,637published award · exc. VAT

Awarded 27 Jul 2026

Awarded to G4S Facilities Management (UK) Ltd, G4S Secure Solutions (UK) Ltd

What is being bought

Published requirement description

The Equality Advisory and Support Service (EASS) is a frontline service which comprises a helpline and support service for individuals in England, Scotland and Wales who feel they may have suffered discrimination or had their human rights infringed. The EASS provides free information, advice and support to help people solve their problems informally. Designed for early resolution - avoiding cases going to tribunal. It receives c50,000 - 60,000 contacts a year and referrals from over 150 different organisations per quarter.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: London

79512000 Call centre

Procedure terms & legal framework

From the official record

Procedure method: Award under framework
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Call-off under a framework
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 27 Jul 2026, 17:11 BST
Last source update: 4 Sept 2026, 16:34 BST
Authority reference: CCCS26A01
FTS notice number: 2026/S 000-070949
Latest notice: Contract details notice (UK7)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-06d4a0 Find a Tender

Related procedures1

Call-off under framework Outsourced Services

How it was run

Official notice

Submission deadline: —

Timeline

6 Aug 2026 → 4 Sept 2026 · 2 dates

Standstill ends76 days ago
6 Aug 2026, 23:59 BST
Notice published47 days ago
4 Sept 2026, 16:34 BST

Notice history

3 events · 1 release on Find a Tender · since 27 Jul 2026

Contract award notice published
27 Jul 2026, 17:11 BST
UK6
Contract signature expected
7 Aug 2026, 23:59 BST
scheduled
Contract details notice published
4 Sept 2026, 16:34 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £3,818,6371 award exc. VAT

Contracts signed 1latest 7 Aug 2026

Awarded to	Value	Date	Status
G4S Facilities Management (UK) Ltd, G4S Secure Solutions (UK) Ltdjoint award1 Oct 2026 – 30 Sept 2029	£3,818,637	27 Jul 2026	Awarded

Contracts

Provision of Equality Advisory Support Service (EASS) · G4S Facilities Management (UK) Ltd, G4S Secure Solutions (UK) Ltd
Signed
7 Aug 2026
Value
£3,818,637
Period
1 Oct 2026 – 30 Sept 2029
Status
active
3 agreed KPIs: Call volumes · Call handling % of answered calls to be answered within 30 seconds · Call handling % of the remainder of answered calls after 30 seconds
- Call volumes, Call volumes - % of calls answered
- Call handling % of answered calls to be answered within 30 seconds
- Call handling % of the remainder of answered calls after 30 seconds

Contracting authority & participating public bodies

2 public bodies on the notice

Cabinet Office

Procurement agentPublic authority - central government GB-PPON: PRVX-1591-PJVV 70 Whitehall, London, London, SW1A 2ASContact email

Clients of the procurement agent

Government Commercial AgencyProcuring entityProcurement arm of Contracting AuthorityGB-PPON: PBZB-4962-TVLR Liverpool, North WestContact email

Bidders & participating suppliers

2 commercial parties on the notice

G4S FACILITIES MANAGEMENT (UK) LIMITEDAwarded supplierGB-COH: 03333860GB-PPON: PLTW-2112-MBLM 6th Floor 50 Broadway, London, London, SW1H 0DBContact email
G4S LIMITEDAwarded supplierGB-COH: 04992207GB-PPON: PRPP-4626-DRHY 6th Floor 50 Broadway, London, London, SW1H 0DBContact email

Official documents & specifications (29)

Official links; attachments are not copied

Tender pack and attachments

Signed contract contractSigned contractPDFRM6295 Framework General Terms
Signed contract contractSigned contractPDFRM6295 Joint Schedule 1 - Definitions
Signed contract contractSigned contractPDFRM6295 Joint Schedule 2 - Variation Form
Signed contract contractSigned contractPDFRM6295 Joint Schedule 3 - Insurance Requirements
Signed contract contractSigned contractPDFRM6295 Joint Schedule 4 - Commercially Sensitive Information
Signed contract contractSigned contractPDFRM6295 Joint Schedule 5 - Sustainability
Signed contract contractSigned contractPDFRM6295 Joint Schedule 6 - Key Subcontractors
Signed contract contractSigned contractPDFRM6295 Joint Schedule 7 - Financial Difficulties

Show 19 more documents

Signed contract contractSigned contractPDFRM6295 Joint Schedule 9 - Rectification Plan
Signed contract contractSigned contractPDFRM6295 Joint Schedule 10 - Processing Data
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 1 - Intellectual Property Rights
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 2 - Staff Transfer
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 4 - Call-Off Tender
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 5 - Pricing Details
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 7 - Key Supplier Staff
Signed contract contractSigned contractDOCXRM6295 Call-Off Schedule 8 - Business Continuity and Disaster Recovery
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 9D - Security: Supplier-led Assurance
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 10 - Exit Management
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 13 - Implementation Plan and Testing
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 14 - Performance Levels
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 15 - Call-Off Contract Management
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 16 - Benchmarking
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 18 - Background Checks
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 20 - Specification
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 25 - Additional Sustainability Requirements
Signed contract contractSigned contractPDFRM6295 Call-Off Schedule 3 - Continuous Improvement
Signed contract contractSigned contractPDFContract Order Form

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender4 Sept 2026, 16:34 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender27 Jul 2026, 17:11 BST