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Published 8 Aug 2022, 07:36 BST

Official UK procurement notice

Provision of Customer Service Team

Official notice

Authority: The Prince's Trust

ServicesOpen procedure
Sectors: Business Services & Consultancy (79) Delivery: UK
Published estimate£2,800,000exc. VAT
Submissions closed 20 Sept 2022

What is being bought

Published requirement description

See ITT

CPV: Call centre

The lotProcurement structure

single lot · value published
Lot #1Please note Costing response Documents will be made available post upon request post…Published value£2,800,000

Please note Costing response Documents will be made available post upon request post signing of a confidentiality agreement witch will be accompanied by a TUPE file

Delivery: UK · United Kingdom
Extensions: 49 month(s) from the commencement date, with 25 initial month(s) and option to extend 2x12 month(s)Variant bids: not allowed

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
8 Aug 2022, 07:36 BST
Last source update
12 Sept 2022, 09:51 BST
Award evaluation window
8 Sept 2022 – …
Authority reference
CA10937
FTS notice number
2022/S 000-025458
Classification (CPV)
Call centre
Delivery area
UK
Official registry OCID
ocds-h6vhtk-035993 Find a Tender

How it was run

Official notice
Run through: MultiQuote · Who buys & how to bid on MultiQuote
Supplier login requiredLanguage: EN
Access & registration note: Free
Submission deadline
20 Sept 2022, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bids opened
8 Sept 2022, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

suppliers.multiquote.com ↗

Timeline

8 Sept 2022 → 20 Sept 2022 · 3 dates
  1. Bids opened
    8 Sept 2022, 12:00 BST
  2. Notice published
    12 Sept 2022, 09:51 BST
  3. Submission deadline
    20 Sept 2022, 12:00 BST

Notice history

2 events · 3 releases on Find a Tender · since 7 Sept 2022
  1. Deadline moved to 19 Sept 2022, 12:00 BST
    7 Sept 2022, 16:05 BST
    +11 days · was 8 Sept 2022, 12:00 BST
  2. Deadline moved to 20 Sept 2022, 12:00 BST
    12 Sept 2022, 09:51 BST
    +1 days · was 19 Sept 2022, 12:00 BST
Published amendments (2 · 2 deadline changes)
WhenWhatBeforeAfterShift
—DeadlineTime limit for receipt of tenders or requests to participate · IV.2.28 Sept 202219 Sept 2022+11 d
—Bid openingConditions for opening of tenders · IV.2.78 Sept 202219 Sept 2022+11 d
—Bid openingConditions for opening of tenders · IV.2.719 Sept 202220 Sept 2022+1 d
—DeadlineTime limit for receipt of tenders or requests to participate · IV.2.219 Sept 202220 Sept 2022+1 d

Extension

Extension

Contracting authority & participating public bodies

The Prince's Trust

Contracting authorityBody governed by public lawGeneral public services Prince’s Trust House, 9 Eldon Street, London, London, EC2M 7LSContact email, phone Published organisation website ↗

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria