Provision of Crisis Prevention Services

The primary aims of the Barking and Dagenham Mental Health Crisis Prevention Service are to:<br/>

• Provide immediate, non-clinical support for individuals, preventing escalation to statutory services like emergency departments and psychiatric liaison teams.<br/>
• Reduce pressure on emergency services by offering safe, non-medical support<br/>
• Address mental health inequalities by providing targeted support to underserved and underrepresented groups in Barking and Dagenham, and address stigma around Mental Health.<br/>
• Enhance community resilience by offering practical support and linking individuals to appropriate local services, thereby reducing social isolation and promoting long-term mental wellbeing.<br/>
• Collaborate with local VCSEs and statutory services to ensure an integrated care pathway, allowing smooth transitions between community and clinical services where needed.<br/><br/>Strategic Context<br/>This service supports the objectives of the North East London Integrated Care Board (ICB) and aligns with the Barking and Dagenham Adults Mental Health Needs Assessment, which emphasizes mental health as a key priority. The NHS Long-Term Plan and the North East London Joint Forward Plan highlight the importance of non-clinical, community-based crisis services that reduce the pressure on statutory services, emergency departments, and inpatient facilities. The B&D Crisis Prevention Service will serve as a critical component of Barking and Dagenham’s mental health crisis pathway, complementing existing services.<br/> <br/>Service Model<br/>Access and Referral Pathways<br/><br/>Hours of Operation: Demand of service will be flexible and include weekends/out of hours and Bank Holidays this will be monitored closely and dependent on change to local needs and demands. <br/><br/>The service will be expected to have the core hours shown below; dependant on usage and volumes of the service provision, it is expected that the Provider will highlight the uptake of demand to the Trust as part of the monitoring of the contract lifecycle and the contracting authority to review further flexible operating hours to meet the local residents’ requirements. <br/> Initial Core Hours<br/>Every Friday 17:30-22:30 (It will be expected that the last residents will arrive at 22:00 to prepare for closing) <br/>Saturday, Sunday and Bank Holidays - 10:00 - 16:00<br/><br/>The provider will be expected to conduct outreach work during the days of Monday – Thursday to engage with the local population to ensure those who do not present or have barriers to accessing services can then be supported to access services. <br/><br/>Outreach Teams: Users of service unable to travel or leave their home. <br/>Locations: The provider will be responsible for sourcing an accessible venue initially which shall be available easy to access via public transport, including those with specialist needs, physical disabilities and sensory needs. <br/>It is expected, the initial hub will be in place for 3 months after which, upon discussion with the contracting authority, the service will become mobile across various venues in Barking and Dagenham to continue the commitment to outreach and engagement for the Crisis Preventative space. All venues should have the following considerations:<br/>
• Health and Safety at Work Act 1974: This is the primary piece of legislation covering occupational health and safety in the UK. It sets out the general duties of employers, employees, and self-employed individuals to ensure health and safety at work.<br/>
• Management of Health and Safety at Work Regulations 1999: These regulations require employers to carry out risk assessments, make arrangements to implement necessary measures, appoint competent people, and arrange for appropriate information and training.<br/>
• Fire Safety (England) Regulations 2005: These regulations require the responsible person to carry out a fire risk assessment and implement appropriate fire safety measures.<br/>
• Control of Substances Hazardous to Health Regulations 2002 (COSHH)<br/>The awarded provider will have access to the Contracting Authority’s associated services for signposting and referrals, this is to ensure the outsourced workforce is aware and is continuously promoting services to assist with crisis prevention. <br/><br/>The provider will be expected to work with the associated teams within NELFT which shall include NELFT’s Barking and Dagenham Adults Mental Health Service . The provider may be expected to attend various meetings and forums during the development of the Crisis Preventative offer, this shall form as part of service delivery and will be presented to the provider within the contract management meetings to agree. <br/><br/>Service Delivery<br/>Support: The service will provide a safe, non-stigmatising environment for immediate emotional support. The core interventions include:<br/><br/>Peer Support: Trained individuals with lived experience will offer non-clinical, empathetic support.<br/>Practical Support: Assistance with housing, financial, and employment-related issues that may be exacerbating the distress.<br/><br/>Outreach and Culturally Sensitive Support: Proactive outreach to BAME communities and individuals facing deprivation, ensuring communication in culturally appropriate ways through partnerships with local VCSEs.<br/><br/>Safe and welcoming environment: Developing a non-clinical and relaxing atmosphere for all sensory aspects of the space. This might include a sensory calming smell, colourful walls, comfortable furniture, non-claustrophobic and feeling close to nature.<br/><br/>Staffing<br/>The Service will be staffed by a combination of:<br/>
• Peer Support Workers from diverse backgrounds, trained in crisis management.<br/>
• Volunteers, particularly from local communities, including those with multilingual capabilities to support non-English speakers.<br/><br/>Particular care will be taken to encourage applications from people with …