Official UK procurement notice
Provision of Contact Centre and Telephony Services
Authority: Driver and Vehicle Licensing Agency (Central government)
What is being bought
Published requirement descriptionProvision of Contact Centre and Telephony Solutions
CPV: Telecommunications equipment and supplies
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How Driver and Vehicle Licensing Agency buys Telecommunications equipment and supplies (CPV 3250), and who usually turns up
Driver and Vehicle Licensing Agency’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Telecommunications equipment and supplies (CPV 3250) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered outside the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 41 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid0%
2–360%
4–640%
7+0%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate60%
Within ±2%29%
Above estimate11%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 3250Published estimate£35m
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 112 past lots.
A forecast, not a list of bidders.
1 bid16%
2–340%
4–627%
7+17%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Procedure method
- Award under framework
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Goods
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 19 May 2026, 12:36 BST
- Last source update
- 31 Jul 2026, 09:20 BST
- Authority reference
CRN/26/06- FTS notice number
2026/S 000-072477- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-069bcdFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
19 May 2026 → 8 Mar 2028 · 5 dates- Planning notice published160 days ago19 May 2026, 12:36 BST
- Latest notice published87 days ago31 Jul 2026, 09:20 BST
- Market engagement25 days ago30 Sept 2026, 23:59 BST
The Driver and Vehicle Licensing Agency (DVLA) intends to undertake preliminary market engagement to inform its potential future telephony programme. This includes, in particular, replacement of the existing back-office telephony estate whilst retaining the current STORM contact centre platform.
Objectives of Market Engagement
The objectives of this engagement are to:
- Obtain information regarding current market capabilities and costs.
- Understand available cloud telephony and communications solutions.
- Gather supplier views on migration strategies and transition risks.
- Inform the procurement strategy and commercial approach.
- Understand likely implementation timescales.
- Obtain feedback on innovation opportunities and future technology developments.
- Inform the development of the future specification and evaluation criteria.
Preliminary Market Engagement Event
DVLA intends to hold a supplier market engagement event during August/September 2026.
The virtual event will provide suppliers with information regarding:
- DVLA's strategic objectives.
- The Telephony Programme.
- Existing telephony and contact-centre arrangements.
- High-level business and technical requirements.
- Procurement considerations and anticipated route to market.
- Opportunities to provide market feedback to the RFI.
Registration Process
Registration Deadline
Registration requests must be received no later than:
12:00 noon BST on Friday 14 August 2026
Attendance details and joining instructions will be issued following registration.
Indicative Timetable
Activity Target Date
Registration Deadline 12:00 noon 14 August 2026
Market Engagement Event 10:00 – 11:30 am on 25 August 2026
Supplier Follow-up Sessions 1 & 2 September 2026
RFI Response Deadline 13 September 2026
Planned Competition Launch April 2027
Current Contract Expiry 7 March 2028
The current telephony contract shall expire on 7 March 2028 following exercise of the final extension option.
Registration for Market Engagement Event
The existing DVLA Contact Centre & Telephony Service agreement was procurement via Government Commercial Agency Framework RM3808 Network Services 2 and will end in March 2028.
Engagement with the Government Commercial Agency has currently directed DVLA towards the planned new replacement framework RM6377 Network Services 4 Lot 3 as a new sourcing route. RM6377 is in the development phase and is scheduled for delivery in February 2027.
In the interim RM6116 Network Services 3 includes a list of relevant suppliers that are likely to be able to fulfil the Agency’s pre-market engagement requirements. To that end DVLA is looking to undertake pre-market engagement with suppliers listed in Framework RM6116 Lot 4b (Digital Communication Services) ONLY.
Suppliers from RM6116 Lot 4b wishing to attend the DVLA Telephony Market Engagement Event must register their interest by email. Expressions of interest should include:
- Organisation name.
- Primary contact name.
- Job title.
- Email address.
- Telephone number.
- Names and roles of all proposed attendees (maximum three attendees per organisation).
- A very brief summary of the organisation's relevant telephony and communications capabilities.
Registrations should be submitted to:
Email: [email protected] and [email protected]
Event Format
The market engagement event shall be delivered virtually via Microsoft Teams. A number of short 1-2-1 follow-up sessions will be offered following the main presentation.
Equal Treatment Statement
Participation in the market engagement exercise is voluntary. Information obtained during the engagement may be used to develop the procurement strategy, technical specification, evaluation criteria and commercial model for any future competition. Participation, or non-participation, will not confer any advantage or disadvantage in any subsequent procurement process.
- Today26 Oct 2026
- Tender notice expectedin 162 days5 Apr 2027, 23:59 BST
- Contract starts8 Mar 2028
Notice history
2 events · 2 releases on Find a Tender · since 19 May 2026- Pipeline notice published19 May 2026, 12:36 BSTUK1
- Preliminary market engagement notice published31 Jul 2026, 09:20 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender