Provision of Contact Centre Accreditation and Membership

Official notice

Authority: Driver and Vehicle Licensing Agency (Central government)

Below threshold - without competition

Sectors: Postal and telecommunications services (64) Delivery: UK

Awarded value£41,000published award · exc. VAT

Awarded 17 Dec 2025no call for competition

Awarded to CCA Global Limited

What is being bought

Published requirement description

DVLA has decided to utilise the CCA Global Standard as a benchmark and currently hold global Version 7 accreditation. DVLA’s intention is to renew this membership & gain Version 8 accreditation for the term of this contract.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Wales

64200000 Telecommunications services

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - without competition
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 17 Dec 2025, 11:36 GMT
Last source update: 18 Dec 2025, 12:33 GMT
Authority reference: CRN/25/20
FTS notice number: 2025/S 000-084336
Latest notice: Contract details notice (UK7)
Delivery area: UK
Official registry OCID: ocds-h6vhtk-05f79f Find a Tender

Notice history

3 events · 2 releases on Find a Tender · since 17 Dec 2025

Contract award notice published
17 Dec 2025, 11:36 GMT
UK6
Contract signature expected
17 Dec 2025, 23:59 GMT
scheduled
Contract details notice published
18 Dec 2025, 12:33 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £41,0001 award exc. VAT

Contracts signed 1latest 17 Dec 2025

Awarded to	Value	Date	Status
CCA Global Limited17 Dec 2025 – 15 Dec 2027 · up to 15 Dec 2028Extensions: 12 month option to extend included	£41,000	17 Dec 2025	Awarded

Contracts

Provision of Contact Centre Accreditation and Membership · CCA Global Limited
Signed
17 Dec 2025
Value
£41,000
Period
17 Dec 2025 – 15 Dec 2027 · up to 15 Dec 2028 with extensions
Status
active
Extensions
12 month option to extend included

Contracting authority & participating public bodies

Driver and Vehicle Licensing Agency

Contracting authorityPublic authority - central government GB-PPON: PYVZ-4215-PGYM Longview Road, Morriston, Wales, SA6 7JLContact email

Bidders & participating suppliers

1 commercial party on the notice

CCA GLOBAL LtdAwarded supplier 20 Newton Place, Glasgow, Scotland, G3 7PYContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender18 Dec 2025, 12:33 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender17 Dec 2025, 11:36 GMT