Find a TenderAwarded

Published 18 Oct 2024, 12:26 BST

Official UK procurement notice

Provision of Concessionary Travel Mobility and Hidden Disabilities Assessment Services

Official notice

Authority: London Borough of Harrow (Local council)

ServicesOpen procedure

Sectors: Health & Social Care (85)Community & Cultural Services (98) Delivery: London (UKI7)

Published estimate£500,000≈ £167k / year · 1 value update0.2% below published estimate

Submissions closed 5 Feb 2025awarded 10 Jun 2025

Awarded to EQL Limited

Contract term 3 yrsends 31 May 2028 · extension options published · starts 1 Jun 2025

What is being bought

Published requirement description

The London Borough of Harrow invited tenders for a service provider to support the assessment of non-automatic applications for the Concessionary Travel assessment service, which includes Blue Badges, Freedom Passes and Taxi Cards.

CPV: Health and social work services · Other community, social and personal services

The lotProcurement structure

single lot · no lot value published

Lot #1The Authority sought a Service Provider to deliver the Services by securely accessing…AwardedRenewal 3 yrs

The Authority sought a Service Provider to deliver the Services by securely accessing the relevant IT systems as defined within the specification to remotely process specified Concessionary Travel applications. Total service volumes for the service are set out in the Service Specification.

The contract consists of applications and renewals for non-automatic concessionary travel permits requiring clinical assessments. As well as the administrative work, updating of relevant IT systems, and the instigation of periodic reviews of application.

Contract period: 1 Jun 2025 – 31 May 2028 (3 yrs)

Delivery: London

Extensions: The Authority is looking for potential service provider(s) to be awarded a contract for a period of 3 years with the option to extend for 2 years.Variant bids: not allowed

98000000 Other community, social and personal services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 40%Price: 50%Social value: 10%

Published award criteria (3)

Quality: 40
Social Value: 10
Price: 50

What this means for your bid

Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: No (one-off requirement)
First published: 18 Oct 2024, 12:26 BST
Last source update: 31 Jul 2025, 14:01 BST
Award evaluation window: 5 Feb 2025 – …
Authority reference: DN747479
FTS notice number: 2025/S 000-044759
Classification (CPV): Health and social work servicesOther community, social and personal services
Delivery area: London (UKI7)
Official registry OCID: ocds-h6vhtk-04adaf Find a Tender

How it was run

Official notice

Run through: ProContract (Due North) · Who buys & how to bid on ProContract

Supplier login requiredLanguage: EN

Access & registration note: Free · short registration with manual review; public opportunity list

Submission deadline: 5 Feb 2025, 12:00 GMT
Submission channel: {"electronicSubmission"}
Accepted languages: en
Bids opened: 5 Feb 2025, 12:30 GMT

Detailed submission instructions & authority contactsFrom official release

procontract.due-north.com/Advert/Index ↗

Timeline

6 Jan 2025 → 31 Jul 2025 · 5 dates

Next notice expected
6 Jan 2025
Submission deadline
5 Feb 2025, 12:00 GMT
Bids opened
5 Feb 2025, 12:30 GMT
Contract starts
1 Jun 2025, 00:00 BST
Notice published
31 Jul 2025, 14:01 BST

Notice history

5 events · 3 releases on Find a Tender · since 6 Jan 2025

Published value published: £500,000
6 Jan 2025, 10:42 GMT
Status changed to active
6 Jan 2025, 10:42 GMT
Procurement method changed
6 Jan 2025, 10:42 GMT
Deadline published: 5 Feb 2025, 12:00 GMT
6 Jan 2025, 10:42 GMT
Status changed to complete
31 Jul 2025, 14:01 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £498,9141 contract exc. VAT

Bids received 2

Contracts signed 1latest 10 Jun 2025

Awarded to	Value	Date	Status
EQL LimitedSME	£498,914 †	—	Awarded

Contracts

Contract 044759-2025-1 · EQL LimitedSME
Signed
10 Jun 2025
Value
£498,914
Period
… – 31 May 2028
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
2bids	—	—	—

Contracting authority & participating public bodies

Harrow Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Procurement Team, PO Box 1358, Harrow, London, HA3 3QNContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

EQL LimitedAwarded supplier Speed Medical House, Matrix Park, Chorley, London, PR7 7NA

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.