Find a TenderAwardedContract award notice
Published 5 Dec 2025, 12:58 GMT

Official UK procurement notice

Provision of Care and Support services in Rushcliffe Extra Care Schemes

Official notice

Authority: Nottinghamshire County Council (Local council)

ServicesCompetitive flexible procedureAbove thresholdLight touch regimeSME suitable
Published estimate£953,000≈ £497k / year · £1,143,600 inc. VAT
Submissions closed 6 Jan 2026awarded 19 Mar 2026
Awarded to Comfort Call Ltd
Contract term 1 yr 11 moends 30 Jun 2028 · starts 18 Jul 2026

What is being bought

Published requirement description

To procure a public contract for the provision of care and support services within two Extra Care housing schemes in Rushcliffe. The service comprises the delivery of 24/7 on-site, person-centred care and support to individuals with assessed needs, with a focus on promoting independence, wellbeing and preventing or delaying the need for more intensive care. The provider will work in partnership with the housing provider and other stakeholders to deliver integrated, flexible and responsive support.

  • The authority expects to re-tender this requirement around 1 Feb 2027, 23:59 GMT.
  • How the procedure runs: Stage 1: Invitation to participate Stage 1 includes a procurement specific questionnaire (PSQ) which all Suppliers are required to complete and return in accordance with the Procurement Timetable and instructions within the ITT documents. Stage 1 will complete with Suppliers being notified in writing of whether or not they have been successfully shortlisted to participate in Stage 2. Suppliers not invited to Stage 2 will be provided with a written explanation of the reasons why they have not been shortlisted to participate in Stage 2. Suppliers should note that the Council reserves the right to re-assess any response to the PSQ, considering any new relevant information that comes to the Council's attention Stage 2: Invitation to submit a final tender Stage 2 will commence with the issuing of a letter inviting suppliers that have been successfully shortlisted at Stage 1 to submit their final tenders. Final tenders must be submitted in accordance with the timetable and instructions set out in the ITT documents and any additional information provided.

CPV: Health and social work services

The lotProcurement structure

single lot · value published
Lot #1Awarded 1 yr 11 moPublished value£953,000
Contract period: 18 Jul 2026 – 30 Jun 2028 (1 yr 11 mo)Value: £953,000 exc. VAT · £1,143,600 inc. VAT
Delivery: East Midlands
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    As detailed in the ITT documents

  • Technical & professional ability

    As detailed in the ITT documents

  • Condition of participation

    Bidders must score at least 60% on the project specific conditions of participation to be invited to submit their final tenders. Further detail can be found in the ITT documents.

    shortlisting

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality
  • Price
Conditions of participation3
  • Economic & financial standing

    As detailed in the ITT documents

  • Technical & professional ability

    As detailed in the ITT documents

  • Condition of participation

    Bidders must score at least 60% on the project specific conditions of participation to be invited to submit their final tenders. Further detail can be found in the ITT documents.

    shortlisting
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 1 Feb 2027
First published
5 Dec 2025, 12:58 GMT
Last source update
20 Mar 2026, 13:03 GMT
Award evaluation window
Submission end – 19 Mar 2026
Authority reference
DN797318
FTS notice number
2025/S 000-080140
Latest notice
Contract award notice (UK6)
Classification (CPV)
Health and social work services
Delivery area
East Midlands (UKF16)
Official registry OCID
ocds-h6vhtk-05efa4 Find a Tender
How it runs

Stage 1: Invitation to participate

Stage 1 includes a procurement specific questionnaire (PSQ) which all Suppliers are required to complete and return in accordance with the Procurement Timetable and instructions within the ITT documents.

Stage 1 will complete with Suppliers being notified in writing of whether or not they have been successfully shortlisted to participate in Stage 2. Suppliers not invited to Stage 2 will be provided with a written explanation of the reasons why they have not been shortlisted to participate in Stage 2.

Suppliers should note that the Council reserves the right to re-assess any response to the PSQ, considering any new relevant information that comes to the Council's attention

Stage 2: Invitation to submit a final tender

Stage 2 will commence with the issuing of a letter inviting suppliers that have been successfully shortlisted at Stage 1 to submit their final tenders.

Final tenders must be submitted in accordance with the timetable and instructions set out in the ITT documents and any additional information provided.

How it was run

Official notice
Requests to participate (first stage)
6 Jan 2026, 12:00 GMT
Submission deadline
6 Jan 2026, 12:00 GMT
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

5 Dec 2025 → 18 Jul 2026 · 6 dates
  1. Tender notice published327 days ago
    5 Dec 2025, 12:58 GMT
  2. Submission deadline295 days ago
    6 Jan 2026, 12:00 GMT
  3. Assessment summaries sent224 days ago
    19 Mar 2026
  4. Award decision expected by223 days ago
    19 Mar 2026, 23:59 GMT
  5. Latest notice published222 days ago
    20 Mar 2026, 13:03 GMT
  6. Contract starts103 days ago
    18 Jul 2026, 00:00 BST

Notice history

4 events · 2 releases on Find a Tender · since 5 Dec 2025
  1. Tender notice published
    5 Dec 2025, 12:58 GMT
    UK4
  2. Contract award notice published
    20 Mar 2026, 13:03 GMT
    UK6
  3. Status changed to complete
    20 Mar 2026, 13:03 GMT
  4. Contract signature expected
    1 Apr 2026, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £953,0001 award exc. VAT
Bids received 54 from SMEs
Awarded toValueDateStatus
Comfort Call Ltd18 Jul 2026 – 30 Jun 2028£953,00019 Mar 2026Awarded

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5final-stage tenders41—

Contracting authority & participating public bodies

Nottinghamshire County Council

Contracting authorityPublic authority - sub-central government GB-PPON: PBCV-5152-BXBP County Hall, Loughborough Road, Nottingham, East Midlands, NG2 7QPContact email

Bidders & participating suppliers

1 commercial party on the notice
  • COMFORT CALL LIMITEDAwarded supplierGB-COH: 05763279GB-PPON: PQPQ-6532-MXYG Cardinal House Abbeyfield Court, Nottingham, East Midlands, NG7 2SZContact email

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender