Official UK procurement notice
Provision of an Out of Hours Repair Call Handling Service
Authority: Codi Group Ltd (Public body)
What is being bought
Published requirement descriptionThe Group intends to establish a contract with suitably qualified and experienced Service Provider for the provision of Services based on the Most Advantageous Tender.
The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 23,000 calls annually (this is an estimation and not guaranteed volume). This estimate is based on current stock levels however, it is the Groups ambition to build 4,500 homes in the next 5 years.
The Group are committed to providing excellent customer service and it is essential that the successful Tenderer understands the needs of our customers.
- The authority expects to re-tender this requirement around 18 Feb 2031, 23:59 GMT.
- No preliminary market engagement: Was not required
CPV: Telecommunications equipment and supplies · Telecommunications services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£300,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 70%
- Cost: 30%
Published award criteria (2)
- Quality
- Cost
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 18 Feb 2031
- First published
- 27 Mar 2026, 13:10 GMT
- Last source update
- 27 Mar 2026, 13:10 GMT
- Award evaluation window
- Submission end – 15 May 2026
- Authority reference
PROC0299- FTS notice number
2026/S 000-028520- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-067685Find a Tender
How it was run
Official notice- Submission deadline
- 28 Apr 2026, 14:00 BST
- Clarification deadline
- 21 Apr 2026, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
27 Mar 2026 → 3 Aug 2026 · 5 dates- Tender notice published209 days ago27 Mar 2026, 13:10 GMT
- Clarification questions by184 days ago21 Apr 2026, 17:00 BST
- Submission deadline177 days ago28 Apr 2026, 14:00 BST
- Award decision expected by160 days ago15 May 2026, 23:59 BST
- Contract starts81 days ago3 Aug 2026, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Tender notice published27 Mar 2026, 13:10 GMTUK4
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender