Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area

Neath Port Talbot Council have made an award for the provision of a Community Call Monitoring Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can live more independently for longer.

The service tendered is a county-wide Call Monitoring Service that aims to respond to alerts raised by around 2400 subscribers at contract start, with Lifeline or and/or other Technology Enabled Care equipment installed. This service will be complimentary by a new, county-wide Mobile Response Service (commissioned as a separate Lot) where both providers will need to seamlessly work together to offer an overall, responsive service to subscribers in Neath Port Talbot.

The Council has been informed there are no TUPE implications for this Lot.

The Service aims to help people to remain living independently in instances where, without additional wrap around support, they may require more intrusive support, such as residential care services.

Lifeline and TEC services can be used by any age group and we are particularly keen to promote the use for older people as part of an overall preventive ageing well approach, and/or targeted at individuals in the over 75 age group. However, TEC can be used by anyone who is vulnerable or at risk, whatever their age, who:

• is becoming increasingly frail
• is at risk of falling
• is struggling to cope at home, and may be regularly admitted to A&E/hospital
• needs support when dealing with risks in the home such as fire or flood
• has sensory or physical impairment
• has special needs such as learning difficulties
• has cognitive difficulties such as failing memory
• is an informal or formal carer

Lot 1 - Contract period will be for 4 years with the option to extend up to a further 24 mths subject to agreement and performance.

Neath Port Talbot Council has been unable to make an award for this Lot until longer term collaborative funding is secured.