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Official procurement procedure

Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area

Community health services
Health and social work services
Other community
+2 more
Wales (UKL17)
Published value
Not published
Submission deadline Not published
Lots published2
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Neath Port Talbot County Borough Council: "Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area". Published status: complete. Published value: Value not published. 2 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNeath Port Talbot County Borough CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Neath Port Talbot County Borough Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Neath Port Talbot County Borough Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.7Bids / Report
20% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 66 active published awards; 65 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNeath Port Talbot County Borough Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published25 Feb 2025, 16:08 GMT
Last source update25 Feb 2025, 16:08 GMT
Recurring procurementNot published
ClassificationCommunity health services, Health and social work services, Other community, social and personal services, Provision of services to the community
Delivery area
Wales (UKL17)
OCIDocds-h6vhtk-047a56
What is being bought
See description of procurement
What changed
From the official release history
  1. Status changed to complete
    25 Feb 2025, 16:08 GMT
  2. Official notice release published
    25 Feb 2025, 16:08 GMT
  3. Submission deadline changed to published date
    25 Feb 2025, 16:08 GMT
  4. Status changed to active
    25 Oct 2024, 09:51 BST
  5. Official notice release published
    25 Oct 2024, 09:51 BST
  6. Submission deadline changed to 25 Nov 2024, 12:00 GMT
    25 Oct 2024, 09:51 BST
  7. Status changed to planned
    3 Jul 2024, 16:18 BST
  8. Official notice release published
    3 Jul 2024, 16:18 BST
  9. Buyer information updated
    3 Jul 2024, 16:18 BST
Lots and requirements (2)
Published by the contracting authority
  • Lot 1 · #1
    Call Monitoring Service
    Status not published
    Published valueNot published
    Neath Port Talbot Council have made an award for the provision of a Community Call Monitoring Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can live more independently for longer. The service tendered is a county-wide Call Monitoring Service that aims to respond to alerts raised by around 2400 subscribers at contract start, with Lifeline or and/or other Technology Enabled Care equipment installed. This service will be complimentary by a new, county-wide Mobile Response Service (commissioned as a separate Lot) where both providers will need to seamlessly work together to offer an overall, responsive service to subscribers in Neath Port Talbot. The Council has been informed there are no TUPE implications for this Lot. The Service aims to help people to remain living independently in instances where, without additional wrap around support, they may require more intrusive support, such as residential care services. Lifeline and TEC services can be used by any age group and we are particularly keen to promote the use for older people as part of an overall preventive ageing well approach, and/or targeted at individuals in the over 75 age group. However, TEC can be used by anyone who is vulnerable or at risk, whatever their age, who: * is becoming increasingly frail * is at risk of falling * is struggling to cope at home, and may be regularly admitted to A&E/hospital * needs support when dealing with risks in the home such as fire or flood * has sensory or physical impairment * has special needs such as learning difficulties * has cognitive difficulties such as failing memory * is an informal or formal carer Lot 1 - Contract period will be for 4 years with the option to extend up to a further 24 mths subject to agreement and performance.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Mobile Response Service
    Status not published
    Published valueNot published
    Neath Port Talbot Council has been unable to make an award for this Lot until longer term collaborative funding is secured.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    25 Feb 2025, 16:08 GMT
  2. Award active
    Not published · Not published
  3. Award unsuccessful
    Not published · Not published
  4. Contract active
    Signed 27 Jan 2025, 00:00 GMT · £836,000
Commercial outcome and competition
Awards
Galw Gofal
Not published · Not published · active
Mobile Response Service
Not published · Not published · unsuccessful
Contracts
Call Monitoring Service
£836,000 · signed 27 Jan 2025, 00:00 GMT · active
Bid statistics
bids: 2 (lot 1)
electronicBids: 2 (lot 1)
foreignBidsFromEU: 2 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 1 (lot 1)
Buyer and organisations in this procedure

Neath Port Talbot County Borough Council

Contracting authority GB-FTS-1553
View buyer profile

  • Neath Port Talbot County Borough Council
    buyer
    centralPurchasingBody

    Civic Centre, Port Talbot, UKL17, SA13 1PJ
    w.thomas3@npt.gov.uk

  • Galw Gofal
    supplier

    Conwy County Council, Coed Pella, Colwyn Bay, UKL13, LL297AZ

  • High Court
    reviewBody

    Royal Courts of Justice, The Strand, London, WC2A 2LL
    +44 2079477501
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published