ProtectUK Platform Modernisation: Progressive Web Application (PWA)

The provision and maintenance of a Progressive Web Application for ProtectUK, a website and digital learning platform that provides advice, guidance and information on  protective  security  for venues and public spaces across the United Kingdom.

ProtectUK is a national counter terrorism and protective security platform delivered by Counter Terrorism Policing (CTP). It  provides authoritative guidance, learning, threat awareness, preparedness support to those responsible for venues and public spaces, businesses, and organisations in the private and public sector.

The platform enables users to strengthen their protective security and operational resilience, prepare for and respond to terrorist incidents, access online learning and best-practice guidance, and maintain awareness of the current UK terrorism threat level.

This is a strategic opportunity to shift from a period of technical stabilisation to one focused on enhanced user experience, innovative content design, and improved technical resilience, working closely with the National Counter Terrorism Security Office (NaCTSO) and key counter terrorism specialists.

Over the next four years, development of the ProtectUK platform will focus on:

• Increasing overall user engagement and site traffic.
• Diversifying content to reflect legislative developments and new target audiences.
• Improving technical infrastructure to support performance, integrations, scalability, security and future digital capabilities.
• Strengthening ProtectUK/NaCTSO branding and national visibility.
• Enhancing analytics and insights to measure the impact of ProtectUK on user learning and protective security knowledge.
• Ensure WCAG, GDPR compliance requirements are met.

The supplier is UK based - all services and support under this Agreement must be supplied from a permanent place of business located within the UK. Personnel are required to hold security clearance appropriate to their role and level of system access.

The contract covers the following:

1. Planning - the technical discovery and review and design. Discovery and planning activities to establish the requirements and design for the ProtectUK PWA solution. This shall include engagement with stakeholders, assessment of current business and technical requirements, and the production of a detailed solution design. Define the proposed development and configuration approach, identify risks and mitigations, and provide a delivery plan covering scope, milestones, assumptions, acceptance criteria, security, compliance, accessibility, and performance requirements. Engage with Authority stakeholders to validate requirements, priorities, assumptions, and acceptance criteria.
2. Delivery - The Supplier shall develop, configure, test, and deploy the solution in accordance with the agreed design and requirements. This shall include delivery of all agreed functionality and associated platform capabilities, together with the implementation of appropriate security controls and compliance measures. The Supplier shall undertake appropriate testing and implementation activities required to support successful deployment of the solution.
3. Sign-off - support ProtectUK through acceptance and go-live activities and demonstrate that all requirements, deliverables, and agreed success criteria have been met. This shall include the provision of evidence relating to security, accessibility, performance, and compliance testing, together with all required technical, operational, and user documentation. Delivery of knowledge transfer and handover activities, provide post-deployment stabilisation support, and obtain formal sign-off confirming successful completion of the one-off build and implementation phase.
4. Training and documentation - There is a requirement that new and existing staff have access to training and materials to ensure that they have the knowledge and skills in relation to content management on the platform. This will include: end user instructions, web style guide (typography, themes, formatting, image sizes), administrator and technical documentation alongside delivery of bi-annual online training sessions and maintaining the version-controlled documentation
5. Support - the ongoing support, maintenance and operation of the ProtectUK PWA. The annual support and maintenance charge shall be a fully inclusive fixed price covering all support services, service management, maintenance, monitoring, patching, upgrades, reporting, and technical support required to meet the service levels and requirements set out within this specification. ProtectUK will not accept time and materials charging for activities that fall within the agreed support scope. Any exceptions must be clearly identified by the Supplier within their response.
6. A client relationship management tool has been included as an option
7. There is a development fund set aside with day rate having been evaluated within the tender to allow for future development activities.

It is noted the contract value on this notice includes the committed work and the provision for the uncommitted development requirements using the evaluated blended rate card up to the budget of £650k.