Professional Contact Centre Staff Outsourcing – British Council MENA

Official notice

Authority: British Council (Local council)

Services

Sectors: Business Services & Consultancy (79) Delivery: UKNorth East (UKC)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 18 Apr 2021from the planned procurement notice

What is being bought

Published requirement description

British Council is looking to engage a supplier for outsourcing call centre agents to operate the Regional Contact Centre for the British Council based in Egypt

CPV: Call centre

The lotProcurement structure

single lot · no lot value published

Lot #1Planned

Delivery: UK, North East

79512000 Call centre

Procedure terms & legal framework

From the official record

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 18 Apr 2021, 07:23 BST
Last source update: 18 Apr 2021, 07:23 BST
FTS notice number: 2021/S 000-008140
Classification (CPV): Call centre
Delivery area: UKNorth East (UKC)
Official registry OCID: ocds-h6vhtk-02a73d Find a Tender

How it was run

Official notice

Run through: portal not identified

Tender documents are also served through a separate tool: https://in-tendhost.co.uk/britishcouncil ↗

Submission deadline: —

Timeline

18 Apr 2021 → 18 Apr 2021 · 2 dates

Tender notice expected
18 Apr 2021, 00:00 BST
Notice published
18 Apr 2021, 07:23 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

British Council

Contracting authorityLocal CouncilRegistered CharityRegistered Charity London , UKContact name, email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.