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Official procurement procedure

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Telecommunications services
Yorkshire & Humber (UKE)
Official notice
Published value
£291,667
Submission deadline 7 Aug 2026, 12:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Habinteg Housing Association Limited: "Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution". Published status: active. Published value: £291,667. 1 published lot. Recorded submission deadline: 7 Aug 2026, 12:00 BST. See the official notice for participation instructions.
Contracting AuthorityHabinteg Housing Association LimitedScope & CategoriesNot publishedSubmission Window
Closed
7 Aug 2026, 12:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£291,667
Bidder Intelligence · Authority Profile: Habinteg Housing Association Limited
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Habinteg Housing Association Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 3 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityHabinteg Housing Association Limited
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published7 Jul 2026, 10:42 BST
Last source update7 Jul 2026, 10:42 BST
Recurring procurementNot published
ClassificationTelecommunications services
Delivery area
Yorkshire & Humber (UKE)
OCIDocds-h6vhtk-069a02
What is being bought
Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
What changed
From the official release history
  1. Published value updated to £291,667
    7 Jul 2026, 10:42 BST
  2. Status changed to active
    7 Jul 2026, 10:42 BST
  3. Official notice release published
    7 Jul 2026, 10:42 BST
  4. Status changed to planning
    15 May 2026, 13:26 BST
  5. Official notice release published
    15 May 2026, 13:26 BST
  6. Buyer information updated
    15 May 2026, 13:26 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published value£291,667
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    7 Jul 2026, 10:42 BST
  2. Submission deadline
    7 Aug 2026, 12:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Habinteg Housing Association Limited

Contracting authority GB-COH-IP19341R
View buyer profile

  • Habinteg Housing Association Limited
    buyer

    GB-COH: IP19341R · GB-MPR: IP19341R · GB-PPON: PMCD-7626-HQTP
    Chapman House, Unit 1, Adwalton Business Park, Bradford, UKE42, BD11 1DR, GB
    procurement@ssfh.org.uk

  • SHARED SERVICES FOR HOUSING LIMITED
    procuringEntity

    GB-COH: 16356505 · GB-PPON: PGNT-9288-TPMJ
    230 Blackfriars Road, London, UKI44, SE1 8NW, GB
    procurement@ssfh.org.uk

  • SHAW CONSULTING LTD
    procuringEntity

    GB-COH: 07456637 · GB-PPON: PPWP-3986-JMMJ
    26 Woodhouse Gardens, Brighouse, UKE44, HD6 3UH, GB
    sales@shawc.co.uk
Documents (2)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published