Preliminary Market Consultation for an Integrated CRM System - The Royal Albert Hall

Official notice

Authority: The Royal Albert Hall

Goods

Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: London (UKI)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 19 Jul 2021from the planned procurement notice

What is being bought

Published requirement description

The Royal Albert Hall is seeking responses from market suppliers and providers of CRM integrated software solutions to participate in a formal Preliminary Market Consultation exercise. Preliminary Market Consultation (PMC) is a “pre-procurement” process that enables contracting authorities and/or procurement agents acting on behalf of contracting authorities that are subject to the Public Contract Regulations 2015 to seek responses from the market in transparent, fair and equitable manner. The preliminary market consultation is an opportunity to influence the potential future shape and solution of a future procurement process. This process is not a procurement process, although it may form part of a procurement in the future. Further details are available in the Preliminary Market Consultation documents available to download via Delta eSourcing.

CPV: Customer Relation Management software development services · Customer Relation Management software package · Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1The Royal Albert Hall are inviting market providers to provide consultation, comments…Planned

The Royal Albert Hall are inviting market providers to provide consultation, comments and proposed solutions as part of a preliminary market consultation for a fully functional CRM software application, incorporating an integrated customer database and a full relationship management suite, for supporting CRM, Marketing, Fundraising, Retail and Admissions, Event Upsells, Memberships, and e-Commerce (including mobile sales and ticketing) with the included functionality of restaurant bookings also. Further information is available in the Preliminary Market Consultation documents available via Delta e-Sourcing. The deadline for submitting PMC responses is 12noon Monday 26th April 2021. Additional information: It should be noted that 2buy2.com Ltd is acting as Procurement Agent on behalf of The Royal Albert Hall for this process only. This Preliminary Market Consultation is not a procurement process in it's own right and will not result in a formal contract between respondees and The Royal Albert Hall.

Delivery: London · LONDON

48000000 Software package and information systems 48445000 Customer Relation Management software package 72212445 Customer Relation Management software development services

Procedure terms & legal framework

From the official record · publisher note attached

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 29 Mar 2021, 16:32 BST
Last source update: 29 Mar 2021, 16:32 BST
FTS notice number: 2021/S 000-006418
Classification (CPV): Customer Relation Management software development servicesCustomer Relation Management software packageSoftware package and information systems
Delivery area: London (UKI)
Official registry OCID: ocds-h6vhtk-02a083 Find a Tender

Publisher note: The central requirement is for a fully functional CRM software application, incorporating an integrated customer database and a full relationship management suite, for supporting CRM, Marketing, Fundraising, Retail and Admissions, Event Upsells, Memberships, and e-Commerce (including mobile sales and ticketing). There is also a need functionality to enable restaurant bookings. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-package-and-information-systems./Q8768Q3355 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/Q8768Q3355 GO Reference: GO-2021329-PRO-18003167

How it was run

Official notice

Submission deadline: —

Timeline

29 Mar 2021 → 19 Jul 2021 · 2 dates

Notice published
29 Mar 2021, 16:32 BST
Tender notice expected
19 Jul 2021, 00:00 BST

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

The Royal Albert Hall

Contracting authorityBody governed by public lawRecreation, culture and religion Kensington Gore, London, London, SW7 2APContact name, email, phone

Process and specification contact points (1)

2buy2Process contact point Bridgend, LondonContact name, email

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.