Positive Lives Services for NHS Shropshire, Telford and Wrekin Clinical Commissioning Group

This Invitation to Tender provides information pertaining to the procurement of Positive Lives Services. The purpose of this procurement is to secure a Service Provider to deliver Positive Lives Services for service users within the County of Shropshire. A high intensity users service model, developed initially by NHS Blackpool CCG and supported by NHS Right Care, offers a robust way of reducing frequent user activity to 999, NHS 111, A&E, GP contacts and hospital admissions, freeing up front line resources to focus on more clients and reduce costs. It uses a health coaching approach, targeting high users of services and supports the most vulnerable clients within the community to flourish, whilst making the best use of available resources. The review of former local high intensity user services informed the redefining of this service as it is described within this tender. The review also resulted in the name ‘Positive Lives’ as the preferred name for the service, delivering these same principles and outcomes but under a more positive and empowering service name, as voted by public and stakeholders. The objectives of the service are to: • Identify those at greatest risk of frequent A&E attendance, non-elective admissions, callers to NHS 111 and 999; • Proactively work with a rolling cohort of frequent users of emergency care services using a truly personalised and holistic approach including coaching and signposting to commissioned and independent services; • Provide support to other providers by empowering patients to take ownership of their health and wellbeing whilst decreasing their dependency upon emergency care services; • Create strong working relationships with community health, social care, mental health and other associated services to manage patients in a true patient-centred way through integrated working; • Providing a service driven by quality with positive human outcomes observed; • Improving communication and partnership working between those involved in service user care; • Assist other providers to identify patterns and ‘causal factors’ which trigger relapse behaviours in former frequent users of emergency services in order to shape future commissioning of service and/or demand/capacity planning; • Reducing A&E attendances, avoidable non-elective admissions and calls to NHS 111 and 999; • Empower patients to self-manage to improve their quality of life; • Drive equality and patient voice. The annual contract value is estimated at approximately £100,000.00 per annum. The CCG are looking to appoint a Service Provider or Consortium to deliver this Service for a period of 2 Years with the option to extend for up to a further 24 months. The Contract will commence on the 1st October 2022. The Contract will be governed by the NHS Standard Contract Terms and Conditions.