Plashet School – IT & Network Services Tender

The successful Supplier will be required to provide IT & Network services for Plashet School. Plashet is a popular girls’ secondary school of up to 1500 pupils, which draws students from across the London Borough of Newham and from neighbouring boroughs. There are circa 190 teaching and support staff. The school is housed in two buildings on opposite sides of Plashet Grove, linked by the award-winning Plashet Unity Bridge. East Ham Tube Station and High Street North are within five minutes’ walk of the school. Plashet has a long history dating back to 1932 when the East Ham Grammar School for Girls first opened on the South site. In the 1950s, the North site was built and Plashet County Secondary Modern School for Girls was opened. These two schools were amalgamated into Plashet School in 1972 and the two sites were physically linked by the Unity Bridge in November 2000. This has provided a safer and quicker way to cross the very busy street separating the buildings. The School is looking for an IT service partner that can not only manage and support the IT network, both currently and in the future, but that also add value through proactive recommendations and enhancements that will support Plashet School’s strategy and growth. The aim is to support and enhance the current IT provision in school, both for academic and administrative purposes. Proven expertise in the proactive development of IT Systems in an Educational Environment is essential. The selected service provider shall be: •Fully conversant with evolving legislation regarding the provision of IT & Network Services in a Secondary School environment •Required to evidence their Quality Assurance and Security Systems •Required to evidence their proposed Key Performance Indicator measures for the contract •Required to periodically present performance reporting and systems development recommendations to Governors •Qualified to provide advice and support School IT & Network Services Hardware & Software Procurement activities •Experienced in Network design in a Secondary School environment The contract will provide onsite support, including maintenance, currently via the two on-site technicians located in school 5 days a week 52 weeks of the year. The School is receptive to proposals of alternative support models. Comprehensive off-site system support is required 24 hours a day, 7 days a week, and 365 days a year. Maintenance and System Development activities shall be undertaken outside the 190 academic term-time days to minimise any disruption to pupil education and teaching activities. The contract will commence on 19 February 2022 for an initial period of three years, ending 18 February 2025, with the opportunity to extend for a further period of up to two years at the discretion of the governing body. The contract will provide Technical Management and on-site technicians, to the Schools ICT Infrastructure, including: •Full server support and monitoring •Fully Managed Helpdesk with Remote Support •Full workstation support, software support, hardware support and repairs •Staff, Governor’s and Student Network & email accounts and access setup and management. •Proactive contract management to ensure best value for money across all areas of management systems and utilities. •24/7/365 network monitoring with call out and emergency 24/7/365 contact Please see SQ Document for further details.