Pensions Administration Operational Support Service Framework

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          "currency": "GBP",
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        },
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        "description": "Support for business change and transformation including, but not limited to:\n- Support with large scale pension administration transformation processes e.g. shared services\n- Pensions Administration project delivery including those arising from legal judgements and legislative changes e.g. support with McCloud projects, employer transfer, Pensions Administration System implementation support.\n- Design advice and delivery of business change management frameworks\n- Review and design of pensions administration procedural policies / documents / strategies and recommendations on change and improvement and advising on best practice.",
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          "currency": "GBP",
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        "status": "active",
        "description": "Independent assurance, risk and internal controls including, but not limited to:\n- Pensions specific internal audit and assurance services e.g. member or employer engagement review, pensions counter fraud\n- Third line assurance review, check and challenge\n- Best practice advice",
        "suitability": {
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    "title": "Pensions Administration Operational Support Service Framework",
    "value": {
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      "currency": "GBP",
      "amountGross": 156000000
    },
    "status": "active",
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      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    "techniques": {
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        "method": "withAndWithoutReopeningCompetition",
        "description": "For information on how prices are determined and selection processes for the award of contracts, please see the ITT documents at https://in-tendhost.co.uk/norfolkcc/aspx/Home.",
        "buyerCategories": "Any LGPS administering authorities as defined in the LGPS Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters' Pension Scheme and Police Pension Scheme and any of their participating employing authorities, or in relation to the LGPS in Scotland, any administering authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended),\nNILGOSC in Northern Ireland and employing authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended)\nLocal Government Association \nThe Board of the Pension Protection Fund\nAny other administering authority or scheme manager of a public sector pension scheme or any public-sector body that requires pensions related services\nAny LGPS Fund(s) or groups of funds, or any bodies, organisations or companies established by them for the purpose of operating on a collective basis",
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    "awardPeriod": {
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    "description": "Norfolk County Council on its own behalf and on behalf of the Pension Funds listed below wish to let a Multi-Provider Framework Agreement for the provision of specialist operational support for pension administration services primarily in the support of The Local Government Pension Scheme (LGPS).\n- Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund)\n- Essex County Council (as Administering Authority of the Essex Pension Fund)\n- Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund)\n- City of Wolverhampton Council (as Administering Authority of the West Midlands Pension Fund)\nThis framework may also be used by:\n- Any LGPS administering authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters' Pension Scheme and Police Pension Schemes and any of their participating employing authorities, or in relation to the LGPS in Scotland, any administering authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended),\n- NILGOSC in Northern Ireland and employing authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended),\n- The Board of the Pension Protection Fund.\n- Local Government Association (LGA)\n- Any other administering authority or scheme manager of a public-sector pension scheme or any public-sector body that requires pensions related services, and\n- Any LGPS Fund(s) or groups of funds, or any bodies, organisations or companies established by them for the purpose of operating on a collective basis.\nThis Framework will be split into Lots.\nContracts awarded under the framework may have a maximum total duration of 5 years. \nNo contract awarded from the framework will be permitted to extend beyond 10th January 2036.",
    "riskDetails": "Norfolk County Council is undergoing Local Government Reorganisation. On 25 March 2026 the government announced that it supports 3 unitary councils for the whole of Norfolk with implementation planned for April 2028.  As a result of this the following may apply: \n(i) the framework may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or  \n(ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries. \nFurther information on the proposals for Norfolk can be found at https://www.norfolk.gov.uk/article/67898/Local-government-reorganisation",
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        "locality": "Ellesmere Port",
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        "description": "Provision of operational administration services across a range of Pension Administration work areas, including but not limited to:\nData interrogation and rectification, to include the following aspects:\n-\tData exploration and analysis of member data sets, providing detailed outcome reports and identification of issues and gaps and required resolution activities\n-\tUndertake rectification and remedial data cleansing activities e.g. support with McCloud projects, employer transfer, Pensions, Administration System implementation support\n-\tSupport Funds with data readiness and data quality assessments to determine for annual regulatory activities and for bespoke recalculation projects e.g. Valuation, McCloud, Pension Dashboards, Annual Benefit Statements etc.\nTemporary/Ad-hoc general Pensions Administration support including but not limited to:\n-\tPensioner payroll services\n-\tBenefit calculations and member processing\n-\tInterim staffing support e.g. Pensions Manager\n-\tEmployer led LGPS consolidation\n-\tMember transfer exercises\n-\tProduction of member Annual Benefit Statements",
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        "description": "Provide specialist support to design, develop and deliver effective pensions related multi-channel communications and engagement strategies including but not limited to;\n-\tSuccessful targeted education and engagement programs for members and other stakeholders\n-\tBrand redesign, development and advice\n-\tMeasuring the effectiveness and success of engagement, service delivery, user experience and outcomes and recommendations on change and improvement.\n-\tWritten and digital content and design advice and delivery including use of appropriate language (e.g. Plain English)\n-\tCompliance with accessibility requirements and standards including translation, neurodiversity and equality support\n-\tPublic relations and Stakeholder management to support with pensions specific communications in response to events e.g. cyber related issues, government announcements, LGR etc.",
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        "title": "Enabling Pension Technology Services",
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            "countryName": "United Kingdom"
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            "country": "GB",
            "countryName": "United Kingdom"
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        ],
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            "scheme": "CPV",
            "description": "Pension services"
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      },
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        "id": "3",
        "relatedLot": "3",
        "deliveryAddresses": [
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            "scheme": "CPV",
            "description": "Pension services"
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      },
      {
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        "relatedLot": "5",
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        "additionalClassifications": [
          {
            "id": "66520000",
            "scheme": "CPV",
            "description": "Pension services"
          }
        ]
      }
    ],
    "title": "Pensions Administration Operational Support Service Framework",
    "value": {
      "amount": 130000000,
      "currency": "GBP",
      "amountGross": 156000000
    },
    "status": "planned",
    "documents": [
      {
        "id": "L-1",
        "url": "https://in-tendhost.co.uk/norfolkcc/aspx/",
        "description": "All tender documents will be posted electronically via In-Tend https://in-tendhost.co.uk/norfolkcc/aspx/Home \nTo register your interest for the market engagement please visit the above mentioned address.",
        "documentType": "biddingDocuments"
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    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "techniques": {
      "frameworkAgreement": {
        "type": "open",
        "method": "withAndWithoutReopeningCompetition",
        "buyerCategories": "- Any LGPS administering authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters' Pension Scheme and Police Pension Schemes and any of their participating employing authorities, or in relation to the LGPS in Scotland, any administering authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended),\n- NILGOSC in Northern Ireland and employing authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended),\n- The Board of the Pension Protection Fund.\n- Any other administering authority or scheme manager of a public-sector pension scheme or any public-sector body that requires pensions related services, and\n- Any LGPS Fund(s) or groups of funds, or any bodies, organisations or companies established by them for the purpose of operating on a collective basis.",
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    "awardPeriod": {
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    },
    "description": "Norfolk County Council on its own behalf and on behalf of the Pension Funds listed below wish to let a Multi-Provider Framework Agreement for the provision of specialist operational support for pension administration services primarily in the support of The Local Government Pension Scheme (LGPS).\n- Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund)\n- Essex County Council (as Administering Authority of the Essex Pension Fund)\n- Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund)\n- City of Wolverhampton Council (as Administering Authority of the West Midlands Pension Fund)\nThis framework may also be used by:\n- Any LGPS administering authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters' Pension Scheme and Police Pension Schemes and any of their participating employing authorities, or in relation to the LGPS in Scotland, any administering authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended),\n- NILGOSC in Northern Ireland and employing authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended),\n- The Board of the Pension Protection Fund.\n- NHS Business Services Authority (administrators of the NHS Pension Scheme)\n- Any other administering authority or scheme manager of a public-sector pension scheme or any public-sector body that requires pensions related services, and\n- Any LGPS Fund(s) or groups of funds, or any bodies, organisations or companies established by them for the purpose of operating on a collective basis.\nThis Framework will be split into Lots.",
    "riskDetails": "In the event of a change from two-tier to unitary local government in Norfolk and/or the establishment of a Mayoral Strategic Authority covering Norfolk it may be necessary to modify this contract to the extent necessary to permit its continued satisfactory performance.",
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    "submissionTerms": {
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      "electronicSubmissionPolicy": "allowed"
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    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Tenders or requests to participate must be sent electronically via In-Tend https://in-tendhost.co.uk/norfolkcc/aspx/Home to the above mentioned address",
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        "streetAddress": "County Hall, Martineau Lane"
      },
      "details": {
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        "country": "GB",
        "locality": "Ellesmere Port",
        "postalCode": "CH65 0BA",
        "countryName": "United Kingdom",
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      "details": {
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      "identifier": {
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        "scheme": "GB-PPON"
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      "roleDetails": "Specification writing and assessing tenders",
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      }
    },
    {
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      "name": "Essex County Council (as Administering Authority of the Essex Pension Fund)",
      "roles": [
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      "address": {
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        "country": "GB",
        "locality": "Chelmsford",
        "postalCode": "CM1 1QH",
        "countryName": "United Kingdom",
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      "details": {
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    },
    {
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      "name": "Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund)",
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      "details": {
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      "identifier": {
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      "details": {
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  "language": "en",
  "planning": {
    "documents": [
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        "id": "035333-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/035333-2026",
        "format": "text/html",
        "noticeType": "UK3",
        "description": "Planned procurement notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-04-17T15:45:31+01:00"
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  "initiationType": "tender"
}

{
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  "date": "2026-04-15T13:47:59+01:00",
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  "tender": {
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        "suitability": {
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          "startDate": "2026-11-16T00:00:00Z"
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        "additionalClassifications": [
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    ],
    "title": "Pensions Administration Operational Support Service Framework",
    "value": {
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      "currency": "GBP",
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    "legalBasis": {
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      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    "techniques": {
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    "description": "Norfolk County Council on its own behalf and on behalf of the Pension Funds listed below wish to let a Multi-Provider Framework Agreement for the provision of specialist operational support for pension administration services primarily in the support of The Local Government Pension Scheme (LGPS).\n- Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund)\n- Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund)\n- City of Wolverhampton Council (as Administering Authority of the West Midlands Pension Fund)\n-Essex County Council (as Administering Authority of the Essex Pension Fund)\nThis framework may also be used by:\n- Any LGPS administering authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters' Pension Scheme and Police Pension Schemes and any of their participating employing authorities, or in relation to the LGPS in Scotland, any administering authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended),\n- NILGOSC in Northern Ireland and employing authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended),\n- The Board of the Pension Protection Fund.\n- Any other administering authority or scheme manager of a public-sector pension scheme or any public-sector body that requires pensions related services, and\n- Any LGPS Fund(s) or groups of funds, or any bodies, organisations or companies established by them for the purpose of operating on a collective basis.\nThis Framework will be split into Lots.",
    "communication": {
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    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
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      "name": "Norfolk County Council (as Administering Authority of the Norfolk Pension Fund)",
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      "address": {
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        "country": "GB",
        "locality": "Norwich",
        "postalCode": "NR1 2DH",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Martineau Lane"
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      "details": {
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      "name": "Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund)",
      "roles": [
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      "address": {
        "region": "UKD63",
        "country": "GB",
        "locality": "Ellesmere Port",
        "postalCode": "CH65 0BA",
        "countryName": "United Kingdom",
        "streetAddress": "The Portal, Wellington Road"
      },
      "details": {
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      },
      "identifier": {
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        "scheme": "GB-PPON"
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      "contactPoint": {
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      "name": "City of Wolverhampton Council (as Administering Authority of the West Midlands Pension Fund)",
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      "address": {
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        "country": "GB",
        "locality": "Wolverhampton",
        "postalCode": "WV1 1SH",
        "countryName": "United Kingdom",
        "streetAddress": "Civic Centre"
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      "details": {
        "url": "http://www.wmpfonline.com"
      },
      "identifier": {
        "id": "PRVB-3741-VDVX",
        "scheme": "GB-PPON"
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      "roleDetails": "Specification writing and assessing tenders",
      "contactPoint": {
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    {
      "id": "GB-PPON-PVWB-2493-LWTQ",
      "name": "Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund)",
      "roles": [
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      "address": {
        "region": "UKD35",
        "country": "GB",
        "locality": "Ashton under Lyne",
        "postalCode": "OL6 0GS",
        "countryName": "United Kingdom",
        "streetAddress": "Tameside One"
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        "scheme": "GB-PPON"
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      "name": "Essex County Council (as Administering Authority of the Essex Pension Fund)",
      "roles": [
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      "address": {
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        "countryName": "United Kingdom",
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  "language": "en",
  "planning": {
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        "id": "034225-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/034225-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-15T13:47:59+01:00"
      }
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        "dueDate": "2026-05-11T23:59:59+01:00",
        "description": "For more information and to register your interest in the market engagement, please visit In-Tend https://in-tendhost.co.uk/norfolkcc/aspx/Home"
      }
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}