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planningFind a Tender · planning Update

Peer Wellbeing Support Community Platform

Buyer: Cardiff University →

BuyerCardiff University
Statusplanning
DeadlineNot published
Value£500,000
Published6 Aug 2026

What is being bought

Cardiff University requires a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements. There is also a potential need for counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis.

Delivery location

UKL22, GB

Categories

Software package and information systems 48000000Higher education services 80300000Guidance and counselling services 85312300Counselling services 85312320

Lot details

Lot 1

No lot description published.

Statusplanning
Contract periodFrom 16 Mar 2027 to 15 Mar 2029

What is included

ItemCategoryQuantity
1Higher education services, Software package and information systems, Counselling services, Guidance and counselling servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 486,8361 median · 9.6 average (2,488 of 6,836 with a bid count)1.7 average (2,927 of 6,836 with named award suppliers)Not published
Same buyer3Not publishedNot publishedNot published
Delivery region: UKL22461 median · 2.2 average (28 of 46 with a bid count)1 average (31 of 46 with named award suppliers)Not published
Similar published value (0.5×–2×)5302 median · 2 average (2 of 530 with a bid count)1 average (2 of 530 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetValue not published
No-engagement rationaleNot published
Planning documents1
Planning milestones1
MilestoneTypeDueStatus
Cardiff University is undertaking early market engagement to inform the development of its upcoming procurement for a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements. We would also be interested in counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis. The objectives for the engagement are: • To establish the level of interest in the tender opportunity • To gain an understanding of your experience of similar contracts, incorporating any lessons learnt to drive improvements. • To listen, reflect and mitigate any foreseeable risks within the proposed contract tender exercise to ensure that the service delivered at Cardiff University remains customer centric, efficient and offers value for money. • To inform the University’s final tender strategy, specification refinement, and commercial model. The pre-market engagement events will be anticipated to be held on 2nd & 4th September 2026 via Teams. Suppliers interested in attending the pre-market engagement event must complete and return the registration form via the correspondence function on the Universities e-tender portal In-Tend. https://in-tendhost.co.uk/cardiffuniversity/ Suppliers will be limited to 2 attendees. The deadline for registering attendance at the event is 12 Noon, 25th August 2026 - Teams invitations will be issued once this deadline has passed. The University reserves the right to reject an application to attend sent after this time. All presentation documentation, questions and answers will be published on the e-tendering portal following the pre-market engagement event. This stage does not formally commence a procurement process. Participation in this pre-market engagement is voluntary and will not provide any advantage or disadvantage in any subsequent tender process. The University anticipates refining the scope, service levels, data requirements, performance metrics, and commercial structure following this pre market Engagement. Insights gained will inform the final tender documentation.engagement25 Aug 2026scheduled

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06dd5a
Latest release ID074610-2026
Latest release timestampThu Aug 06 2026 10:31:08 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusplanning
Procurement methodNot published
Procurement method detailsNot published
Main procurement categoryservices
Above thresholdYes
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender value£500,000
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
6 Aug 2026planningUpdate074610-2026
6 Aug 2026planning074563-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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        "description": "Cardiff University is undertaking early market engagement to inform the development of its upcoming procurement for a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements.\nWe would also be interested in counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis.\nThe objectives for the engagement are:\n•\tTo establish the level of interest in the tender opportunity\n•\tTo gain an understanding of your experience of similar contracts, incorporating any lessons learnt to drive improvements.\n•\tTo listen, reflect and mitigate any foreseeable risks within the proposed contract tender exercise to ensure that the service delivered at Cardiff University remains customer centric, efficient and offers value for money.\n•\tTo inform the University’s final tender strategy, specification refinement, and commercial model.\nThe pre-market engagement events will be anticipated to be held on 2nd & 4th September 2026 via Teams.\nSuppliers interested in attending the pre-market engagement event must complete and return the registration form via the correspondence function on the Universities e-tender portal In-Tend.\nhttps://in-tendhost.co.uk/cardiffuniversity/\nSuppliers will be limited to 2 attendees. The deadline for registering attendance at the event is 12 Noon, 25th August 2026 - Teams invitations will be issued once this deadline has passed. The University reserves the right to reject an application to attend sent after this time.\nAll presentation documentation, questions and answers will be published on the e-tendering portal following the pre-market engagement event. \nThis stage does not formally commence a procurement process. Participation in this pre-market engagement is voluntary and will not provide any advantage or disadvantage in any subsequent tender process.\nThe University anticipates refining the scope, service levels, data requirements, performance metrics, and commercial structure following this pre market Engagement.\nInsights gained will inform the final tender documentation."
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Complete JSON history (2 releases)
6 Aug 2026 · 074610-2026 · planningUpdate
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        "description": "Cardiff University is undertaking early market engagement to inform the development of its upcoming procurement for a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements.\nWe would also be interested in counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis.\nThe objectives for the engagement are:\n•\tTo establish the level of interest in the tender opportunity\n•\tTo gain an understanding of your experience of similar contracts, incorporating any lessons learnt to drive improvements.\n•\tTo listen, reflect and mitigate any foreseeable risks within the proposed contract tender exercise to ensure that the service delivered at Cardiff University remains customer centric, efficient and offers value for money.\n•\tTo inform the University’s final tender strategy, specification refinement, and commercial model.\nThe pre-market engagement events will be anticipated to be held on 2nd & 4th September 2026 via Teams.\nSuppliers interested in attending the pre-market engagement event must complete and return the registration form via the correspondence function on the Universities e-tender portal In-Tend.\nhttps://in-tendhost.co.uk/cardiffuniversity/\nSuppliers will be limited to 2 attendees. The deadline for registering attendance at the event is 12 Noon, 25th August 2026 - Teams invitations will be issued once this deadline has passed. The University reserves the right to reject an application to attend sent after this time.\nAll presentation documentation, questions and answers will be published on the e-tendering portal following the pre-market engagement event. \nThis stage does not formally commence a procurement process. Participation in this pre-market engagement is voluntary and will not provide any advantage or disadvantage in any subsequent tender process.\nThe University anticipates refining the scope, service levels, data requirements, performance metrics, and commercial structure following this pre market Engagement.\nInsights gained will inform the final tender documentation."
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6 Aug 2026 · 074563-2026 · planning
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        "description": "Cardiff University is undertaking early market engagement to inform the development of its upcoming procurement for a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements.\nWe would also be interested in counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis.\nThe objectives for the engagement are:\n•\tTo establish the level of interest in the tender opportunity\n•\tTo gain an understanding of your experience of similar contracts, incorporating any lessons learnt to drive improvements.\n•\tTo listen, reflect and mitigate any foreseeable risks within the proposed contract tender exercise to ensure that the service delivered at Cardiff University remains customer centric, efficient and offers value for money.\n•\tTo inform the University’s final tender strategy, specification refinement, and commercial model.\nThe pre-market engagement events will be anticipated to be held on 26th, 27th, and 28th August 2026 via Teams.\nSuppliers interested in attending the pre-market engagement event must complete and return the registration form via the correspondence function on the Universities e-tender portal In-Tend.\nhttps://in-tendhost.co.uk/cardiffuniversity/\nSuppliers will be limited to 2 attendees. The deadline for registering attendance at the event is 12 Noon, 13th August 2026 - Teams invitations will be issued once this deadline has passed. The University reserves the right to reject an application to attend sent after this time.\nAll presentation documentation, questions and answers will be published on the e-tendering portal following the pre-market engagement event. \nThis stage does not formally commence a procurement process. Participation in this pre-market engagement is voluntary and will not provide any advantage or disadvantage in any subsequent tender process.\nThe University anticipates refining the scope, service levels, data requirements, performance metrics, and commercial structure following this pre market Engagement.\nInsights gained will inform the final tender documentation."
      }
    ]
  },
  "initiationType": "tender"
}