Official UK procurement notice
Patient Experience and FFT Platform
Authority: Hampshire and isle of Wight Healthcare NHS Foundation Trust (Central government)
What is being bought
Published requirement descriptionHampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a suitability experienced supplier for the provision of a Patient Experience and FFT platform for the purpose of gathering, analysing and reporting patient/carer feedback. This will also include the facility to deliver the Friends and Family Test (FFT) as well as other local patient and staff experience surveys.
CPV: Customer satisfaction survey · Customer survey services · Survey analysis services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£166,500
- Economic & financial standing
Selection criteria as stated in the procurement documents.
- Technical & professional ability
Selection criteria as stated in the procurement documents.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical Questions: 55%
- Commercial Schedule: 35%
- Social Value: 10%
Published award criteria (3)
- Technical Questions: Technical requirements
- Commercial Schedule: Commercial schedule assessment
- Social Value: Social Value Assessment
- Economic & financial standing
Selection criteria as stated in the procurement documents.
- Technical & professional ability
Selection criteria as stated in the procurement documents.
- Price carries 35 of 100 points: a 10% discount moves about 3.5 points. The method statement decides this lot, not the discount.
- Turnover usually expected at this size: about £110,899 (twice the annual value).
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula. Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How Hampshire and isle of Wight Healthcare NHS Foundation Trust buys Advertising and marketing services (CPV 7934), and who usually turns up
Hampshire and isle of Wight Healthcare NHS Foundation Trust’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Advertising and marketing services (CPV 7934) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means registered in South East England (authority’s region).
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered in South East England.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 81 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid4%
2–331%
4–619%
7+46%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate23%
Within ±2%64%
Above estimate14%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 7934Published estimate£167k
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid13%
2–321%
4–630%
7+36%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 17 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£164k–£167k
Estimate£167k
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
CIVICA UK LIMITEDLarge | £43m155 awards in 36m · last this month | 63 live · £163m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 7% below n=20 |
Access UK LtdLarge | £45m93 awards in 36m · last 1 months ago | 33 live · £66m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 11% below n=11 |
IQVIA LtdLarge | £29m12 awards in 36m · last 2 months ago | 7 live · £28m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 8% below n=3 |
| £3.1m5 awards in 36m · last 2 months ago | 1 live · £17k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | no comparable pairs | |
| £790k2 awards in 36m · last 2 months ago | 1 live · £395k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | no comparable pairs |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 3 Jul 2026, 09:48 BST
- Last source update
- 15 Oct 2026, 13:24 BST
- Award evaluation window
- Submission end – 21 Dec 2026
- Authority reference
C475126 RW10184- FTS notice number
2026/S 000-097476- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-06c306Find a Tender
How to participate & submission route
Official notice Submit via Atamis (Health Family)- Requests to participate (first stage)
- —
- Tender submission deadline
- 9 Nov 2026, 14:00 GMT
- Clarification deadline
- —
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Documentation and Submission can be found through the Atamis e-Tendering portal. By
searching C475126 or Patient Experience and FFT Platform
atamis-1928.my.site.com/s/Welcome ↗
All communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct access, free of charge via the e-Tendering Portal.
Timeline
3 Jul 2026 → 1 Apr 2027 · 6 dates- Planning notice published109 days ago3 Jul 2026, 09:48 BST
- Market engagement96 days ago15 Jul 2026, 23:59 BST
The Trust currently utilises an online patient experience platform, which is due for renewal in December 2026. As part of our procurement planning and market assessment activities, we are undertaking preliminary market engagement to gain a better understanding of the solutions, innovations, and service models currently available within the marketplace.
We are therefore inviting suppliers with a proven track record of successfully delivering managed patient experience and feedback service to NHS Community and Mental Health Trusts (including the Friends and Families Test) to participate in pre-tender discussions. The Trust is only interested in market engagement with suppliers who have extensive NHS experience in managing patient engagement on behalf of large NHS Trusts, who can evidence implementations within the last 3 years, and integrations with Rio and / or SystemOne, DSPT standards, ISO27001 and Cyber essentials plus. The purpose of these discussions is to help inform the Trust's future requirements, understand current market capabilities, and explore potential approaches to service delivery ahead of any formal procurement exercise.
A limited number of Supplier engagement meetings will be conducted online via Microsoft Teams on 15 July 2026. Participation in these discussions is voluntary and will not form part of any formal evaluation process or provide any advantage in any subsequent procurement exercise. Information gathered during the engagement process will be used solely to support the Trust's understanding of the market and the development of any future procurement strategy.
Interested suppliers are invited to express their interest in participating and provide a brief overview of their experience delivering similar solutions within NHS Community and Mental Health Trust environments.
- Tender notice published5 days ago15 Oct 2026, 13:24 BST
- Today20 Oct 2026
- Submission deadlinein 20 days9 Nov 2026, 14:00 GMT
- Award decision expected byin 63 days21 Dec 2026, 23:59 GMT
- Contract startsin 163 days1 Apr 2027, 00:00 BST
Notice history
6 events · 2 releases on Find a Tender · since 3 Jul 2026- Preliminary market engagement notice published3 Jul 2026, 09:48 BSTUK2
- Tender notice published15 Oct 2026, 13:24 BSTUK4
- Published value published: £166,50015 Oct 2026, 13:24 BST
- Status changed to active15 Oct 2026, 13:24 BST
- Procurement method changed15 Oct 2026, 13:24 BST
- Deadline published: 9 Nov 2026, 14:00 GMT15 Oct 2026, 13:24 BST
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender