Official UK procurement notice
P2185 - Mediation services for social housing tenants and housing options
Authority: Birmingham City Council (Local council)
What is being bought
Published requirement descriptionThe Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options.There is a requirement for:
- Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy.
- Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.The contract will be awarded to a single provider.
CPV: Other community, social and personal services · Provision of services to the community · Social work and related services
The lotProcurement structure
single lot · no lot value publishedLot #1The Council wishes to establish a Contract for the provision mediation services for…Awarded
The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues.It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.There is a requirement for:
- Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy.
- Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy.The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.The contract will be awarded to a single provider.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Quality and Social Value: 50% and 20%
- Price: Price 30%
- Suitability
Further details will be provided in the tender documentation
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 27 Jan 2025, 11:24 GMT
- Last source update
- 17 Jul 2025, 10:55 BST
- Award evaluation window
- 26 Feb 2025 – …
- Authority reference
P2185- FTS notice number
2025/S 000-040816- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04d65cFind a Tender
- Review procedure
N/A
Publisher note: The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant Invitation to Tender (ITT) documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: [email protected] Your completed tender submission should be returned by noon on 26th February 2025 via the ‘in-tend’ system https://in-tendhost.co.uk/birminghamcc
How it was run
Official notice- Submission deadline
- 26 Feb 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 26 Feb 2025, 12:00 GMT
Timeline
26 Feb 2025 → 17 Jul 2025 · 3 dates- Submission deadline26 Feb 2025, 12:00 GMT
- Bids opened26 Feb 2025, 12:00 GMT
- Notice published17 Jul 2025, 10:55 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete17 Jul 2025, 10:55 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Smile Mediation LtdSME | £391,200 † | — | Awarded |
Contracts
P2185 - Mediation services for social housing tenants and housing options · Smile Mediation LtdSME
- Signed
- 1 Jun 2025
- Value
- £391,200
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court of Justice Review body
Bidders & participating suppliers
1 commercial party on the notice- Smile Mediation LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria