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Official procurement procedure

Outsourced Early Collections

Collection agency services
London (UKI)
South East (UKJ)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: THAMES WATER UTILITIES LIMITED: "Outsourced Early Collections". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityTHAMES WATER UTILITIES LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: THAMES WATER UTILITIES LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for THAMES WATER UTILITIES LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7.4Bids / Report
0% of reports have one bid
Supplier ConcentrationHigh Concentration
OVERBURY PLCTop vendor: 100% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 183 active published awards; 5 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
OVERBURY PLC1 win£7,200,000
Procedure terms
Contracting AuthorityTHAMES WATER UTILITIES LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published2 Feb 2024, 12:06 GMT
Last source update2 Feb 2024, 12:06 GMT
Recurring procurementNot published
ClassificationCollection agency services
Delivery area
London (UKI)
South East (UKJ)
OCIDocds-h6vhtk-03fb8b
What is being bought
Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months. The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore. The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes. We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years.
What changed
From the official release history
  1. tender value changed
    2 Feb 2024, 12:06 GMT
  2. Status changed to complete
    2 Feb 2024, 12:06 GMT
  3. Official notice release published
    2 Feb 2024, 12:06 GMT
  4. Submission deadline changed to published date
    2 Feb 2024, 12:06 GMT
  5. Published value updated to £6,000,000
    11 Sept 2023, 09:06 BST
  6. Status changed to active
    11 Sept 2023, 09:06 BST
  7. Official notice release published
    11 Sept 2023, 09:06 BST
  8. Submission deadline changed to 28 Sept 2023, 12:00 BST
    11 Sept 2023, 09:06 BST
  9. Buyer information updated
    11 Sept 2023, 09:06 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Thames Water will be awarding a singular lot to a sole supplier, the volume anticipated with be circa 20-30FTE as standard with this increasing up to 90FTE as a maximum for our peak billing months (April- July). The successful supplier will be expected to work on our systems and become a partner function to our already existing collections team, internal to Thames Water. The initial term of the overall contract will be 3 years, with an option to extend by 2 years, in increments of 1 year periods.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    2 Feb 2024, 12:06 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 28 Dec 2023, 00:00 GMT · Not published
Commercial outcome and competition
Awards
PASTDUE CREDIT SOLUTIONS LIMITED
Not published · Not published · active
Contracts
Outsourced Early Collections
Not published · signed 28 Dec 2023, 00:00 GMT · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

THAMES WATER UTILITIES LIMITED

Contracting authority GB-COH-02366661
View buyer profile

  • THAMES WATER UTILITIES LIMITED
    buyer

    GB-COH: 02366661
    Reading, UKJ11, RG18DB
    procurement.support.centre@thameswater.co.uk

  • Pastdue Credit Solutions Ltd
    supplier

    GB-COH: SC287794
    1 Blair Court, North Avenue, Clydebank Business Park, Glasgow, UKM8, G81 2LA

  • Thames Water Utilities Limited
    reviewBody

    Reading
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published