Official UK procurement notice
Outsourced Early Collections · UK public procurement notice
Authority: THAMES WATER UTILITIES LIMITED
What is being bought
Published requirement descriptionThames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months.
The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore.
The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes.
We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years.
CPV: Collection agency services
How this framework works
From the published notice- Places
- up to 1 suppliers · 1 appointed (full)
The lotProcurement structure
single lot · value publishedLot #1Thames Water will be awarding a singular lot to a sole supplier, the volume…AwardedRenewalPublished value£6,000,000
Thames Water will be awarding a singular lot to a sole supplier, the volume anticipated with be circa 20-30FTE as standard with this increasing up to 90FTE as a maximum for our peak billing months (April- July).
The successful supplier will be expected to work on our systems and become a partner function to our already existing collections team, internal to Thames Water.
The initial term of the overall contract will be 3 years, with an option to extend by 2 years, in increments of 1 year periods.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Legal form for consortia
- Consortia may be required to form a legal entity prior to award
- Shortlisting
- As detailed in section VI.3 and PQQ
- “Outsourced Early Collections” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 11 Sept 2023, 09:06 BST
- Last source update
- 2 Feb 2024, 12:06 GMT
- Authority reference
FA2061- FTS notice number
2024/S 000-003510- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03fb8bFind a Tender- Contract terms summary
Specified in Invitation to Negotiate Document
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Utilities Contracts Regulations 2016 (SI 2016 No 274) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
Publisher note: All suppliers who wish to respond to this contract notice must request a pre-qualification questionnaire (PQQ) by using the web link in Section I.3 (www.thameswater.co.uk/procurement) From your response to the link in Section I.3 or above, Thames Water's Procurement Support Centre will send you an email providing login details for our eSourcing system (i.e. IASTA Smartsource). To complete the PQQ you will need to login to IASTA Smartsource. If the project requires it, you will receive an additional and separate survey to complete for Data Protection. Note - The client may be Thames Water Utilities Limited or another company within the Kemble Water group structure.
How it was run
Official notice- Appointment period ends
- 28 Sept 2023, 12:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Supplier levy on call-offs (max %)
- document
- Deposits and guarantees
- Bonds and/or parent company guarantees of performance and financial standing may be required
Timeline
28 Sept 2023 → 2 Feb 2024 · 2 dates- Admission / appointment period endsperiod end, not a bid countdown28 Sept 2023, 12:00 BST
- Notice published2 Feb 2024, 12:06 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete2 Feb 2024, 12:06 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
Outsourced Early Collections
- Signed
- 28 Dec 2023
- Value
- —
- Status
- active
Contracting authority & participating public bodies
Framework contractors & participating bidders
1 commercial party on the notice- Pastdue Credit Solutions LtdFramework contractor
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria