Official UK procurement notice
Out of Hours Customer Contact Service
Authority: Karbon Homes (Public body)
Sectors: Business Services & Consultancy (79) Delivery: North East (UKC22)
Awarded value£297,000published contract · exc. VAT
Submissions closed 24 Jul 2023awarded 23 May 2024
Awarded to AQUARIUS CONTACT CENTRES LIMITED
What is being bought
Published requirement descriptionKarbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB).
CPV: Call centre
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (5)
- Contract Implementation: 10%
- Service Delivery: 20%
- Telephony Systems & Reporting: 20%
- price: 40%
- Social Value: 10%
Published award criteria (5)
- Contract Implementation: 10.00%
- Service Delivery: 20.00%
- Telephony Systems & Reporting: 20.00%
- Social Value: 10.00%
- Price: 40.00%
What this means for your bid
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 23 Jun 2023, 20:45 BST
- Last source update
- 23 May 2024, 11:57 BST
- Award evaluation window
- 24 Jul 2023 – …
- Authority reference
CA12546 -- FTS notice number
2024/S 000-016303- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03dc4aFind a Tender
Contract terms
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
How it was run
Official noticeRun through: MultiQuote · Who buys & how to bid on MultiQuote
Access & registration note: Free
- Submission deadline
- 24 Jul 2023, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 24 Jul 2023, 12:00 BST
Detailed submission instructions & authority contactsFrom official release
Timeline
24 Jul 2023 → 23 May 2024 · 3 dates- Submission deadline24 Jul 2023, 12:00 BST
- Bids opened24 Jul 2023, 12:00 BST
- Notice published23 May 2024, 11:57 BST
Notice history
3 events · 4 releases on Find a Tender · since 25 Jul 2023- Deadline moved to 25 Jul 2023, 12:00 BST25 Jul 2023, 14:07 BST+1 days · was 24 Jul 2023, 12:00 BST
- Deadline moved to 24 Jul 2023, 12:00 BST25 Jul 2023, 14:07 BST-1 days · was 25 Jul 2023, 12:00 BST
- Status changed to complete23 May 2024, 11:57 BST
Published amendments (2 · 2 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit for receipt of tenders or requests to participate · IV.2.2 | 24 Jul 2023 | 25 Jul 2023 | +1 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 24 Jul 2023 | 25 Jul 2023 | +1 d |
| — | DeadlineTime limit for receipt of tenders or requests to participate · IV.2.2 | 25 Jul 2023 | 24 Jul 2023 | -1 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 25 Jul 2023 | 24 Jul 2023 | -1 d |
Extension
Extension
Routine re-releases (4)
- 2023-06: 1 release · 23 Jun 2023
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £297,0001 contract exc. VAT
Bids received 7
Contracts signed 1latest 23 May 2024
| Awarded to | Value | Date | Status |
|---|---|---|---|
| AQUARIUS CONTACT CENTRES LIMITED | £297,000 † | — | Awarded |
Contracts
Out of Hours Customer Contact Service · AQUARIUS CONTACT CENTRES LIMITED
- Signed
- 23 May 2024
- Value
- £297,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Karbon Homes LimitedMediation bodyReview body
Bidders & participating suppliers
1 commercial party on the notice- AQUARIUS CONTACT CENTRES LIMITEDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria