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Official procurement procedure

Out of Hours Customer Contact Service

Call centre
North East (UKC22)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Karbon Homes: "Out of Hours Customer Contact Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityKarbon HomesScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Karbon Homes
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Karbon Homes. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
9.3Bids / Report
5.5% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 55 active published awards; 55 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityKarbon Homes
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published23 May 2024, 11:57 BST
Last source update23 May 2024, 11:57 BST
Recurring procurementNot published
ClassificationCall centre
Delivery area
North East (UKC22)
OCIDocds-h6vhtk-03dc4a
What is being bought
Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB).
What changed
From the official release history
  1. Status changed to complete
    23 May 2024, 11:57 BST
  2. Official notice release published
    23 May 2024, 11:57 BST
  3. Official notice release published
    25 Jul 2023, 14:07 BST
  4. Status changed to published status
    25 Jul 2023, 14:07 BST
  5. Official notice release published
    25 Jul 2023, 14:07 BST
  6. Submission deadline changed to published date
    25 Jul 2023, 14:07 BST
  7. Status changed to active
    23 Jun 2023, 20:45 BST
  8. Official notice release published
    23 Jun 2023, 20:45 BST
  9. Submission deadline changed to 24 Jul 2023, 12:00 BST
    23 Jun 2023, 20:45 BST
  10. Buyer information updated
    23 Jun 2023, 20:45 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB).
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    23 May 2024, 11:57 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 23 May 2024, 00:00 BST · £297,000
Commercial outcome and competition
Awards
AQUARIUS CONTACT CENTRES LIMITED
Not published · Not published · active
Contracts
Out of Hours Customer Contact Service
£297,000 · signed 23 May 2024, 00:00 BST · active
Bid statistics
bids: 7 (lot 1)
Buyer and organisations in this procedure

Karbon Homes

Contracting authority GB-FTS-8880
View buyer profile

  • Karbon Homes
    buyer

    Number Five, Gosforth Park Avenue, Newcastle, UKC22, NE12 8EG
    Chris.Smith@Karbonhomes.co.uk
    +44 7736904894

  • AQUARIUS CONTACT CENTRES LIMITED
    supplier

    Unit 1, Halbeath Interchange Business Park, Kingseat Road, Dunfermline, UK, KY11 8RY
    Antonia@aquariusuk.co.uk
    +44 7393633138

  • Karbon Homes Limited
    mediationBody
    reviewBody

    Number 5, Gorforth Park Avenue, Gorforth Business Park, Newcastle upon Tyne, NE12 8EG
    procurement@karbonhomes.co.uk
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published