Official UK procurement notice
Out of Hours Customer Contact Service
Authority: Karbon Homes (Public body)
What is being bought
Published requirement descriptionOut of Hours Customer Contact Service
CPV: Call centre
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£260,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality: 60.00%
- Cost: 40.00%
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 18 Jul 2021, 22:58 BST
- Last source update
- 16 Nov 2021, 13:39 GMT
- Award evaluation window
- 16 Aug 2021 – …
- Authority reference
CA9057 - 210504T- FTS notice number
2021/S 000-028595- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c951Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Review procedure
Contact Karbon Homes in the first instance
Publisher note: Estimated contract value represents the upper limit of the total contract value, taking into account all potential extensions. There is an operational requirement to have one provider of these services across all Karbon sites, therefore this service has not been broken into Lots
How it was run
Official notice- Submission deadline
- 16 Aug 2021, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 16 Aug 2021, 12:00 BST
Timeline
16 Aug 2021 → 16 Nov 2021 · 3 dates- Submission deadline16 Aug 2021, 12:00 BST
- Bids opened16 Aug 2021, 12:00 BST
- Notice published16 Nov 2021, 13:39 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete16 Nov 2021, 13:39 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| go-centric Limited | £272,270 † | — | Awarded |
Contracts
Out of Hours Customer Contact Service · go-centric Limited
- Signed
- 16 Nov 2021
- Value
- £272,270
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 10bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Karbon Homes LimitedReview body
Bidders & participating suppliers
1 commercial party on the notice- go-centric LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria