Lot 1
No lot description published.
Statuscomplete
AwardedFind a Tender · award
Out of Hours Call-Handling Services
Buyer: BELIEVE HOUSING LIMITED →
View official notice ↗Official source
BuyerBELIEVE HOUSING LIMITED
StatusAwarded
Deadline16 Dec 2025
Value£250,000
Published30 Jan 2026
What is being bought
Out of Hours Call-Handling Services and support - seven days a week, 365 days a year, wrap-around service designed to respond to emergency reports that are received outside of normal office hours.
Lot details
Comparable-procurement analytics
No usable CPV category has been published, so a comparable market set cannot yet be built.
Procurement strategy & market signals
Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published
Planning & early market engagement
BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0
No planning milestones published.
Related procurements
No linked framework, prior procurement or reprocurement published.
Awards
Out of Hours Call Handling Services
Statuspending
SupplierOrbis Protect Limited
Value£199,754
Contract periodFrom 1 Apr 2026 to 31 Mar 2029
Documents & submission route
No documents are published in the current source record.
Source data inventory
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-058ebe |
|---|---|
| Latest release ID | 008439-2026 |
| Latest release timestamp | Fri Jan 30 2026 12:39:14 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | https://www.find-tender.service.gov.uk/Notice/073933-2025 |
| Tender status | complete |
| Procurement method | open |
| Procurement method details | Open procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 0 |
| Tender documents in source | 0 |
| Awards in latest release | 1 |
| Contracts in latest release | 0 |
| Parties in latest release | 8 |
Notice history
| Date | Event | Reference |
|---|---|---|
| 30 Jan 2026 | award, contract | 008439-2026 |
| 14 Nov 2025 | tender | 073933-2025 |
| 27 Aug 2025 | planning | 051670-2025 |
All source data
Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
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}Complete JSON history (3 releases)
30 Jan 2026 · 008439-2026 · award, contract
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}14 Nov 2025 · 073933-2025 · tender
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"scheme": "CPV",
"description": "Call centre"
}
]
}
],
"title": "Out of Hours Call-Handling Services",
"value": {
"amount": 250000,
"currency": "GBP",
"amountGross": 300000
},
"status": "active",
"documents": [
{
"id": "L-1",
"url": "https://in-tendhost.co.uk/believehousing/aspx/Home",
"documentType": "biddingDocuments"
},
{
"id": "conflictOfInterest",
"description": "Not published",
"documentType": "conflictOfInterest"
},
{
"id": "073933-2025",
"url": "https://www.find-tender.service.gov.uk/Notice/073933-2025",
"format": "text/html",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"documentType": "tenderNotice",
"datePublished": "2025-11-14T12:10:46Z"
}
],
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
},
"recurrence": {
"dates": [
{
"startDate": "2028-06-01T23:59:59Z"
}
]
},
"awardPeriod": {
"endDate": "2026-01-15T23:59:59+00:00"
},
"description": "Out of Hours Call-Handling Services - to access the documentation please visit believe housing's e-tendering portal inTend at \nhttps://in-tendhost.co.uk/believehousing/aspx/Home",
"tenderPeriod": {
"endDate": "2025-12-16T12:00:00+00:00"
},
"enquiryPeriod": {
"endDate": "2025-12-09T12:00:00+00:00"
},
"hasRecurrence": true,
"aboveThreshold": true,
"submissionTerms": {
"languages": [
"en"
],
"electronicSubmissionPolicy": "allowed"
},
"procurementMethod": "open",
"mainProcurementCategory": "services",
"submissionMethodDetails": "Submissions must be received via https://in-tendhost.co.uk/believehousing/aspx/Home",
"procurementMethodDetails": "Open procedure"
},
"parties": [
{
"id": "GB-COH-RS008076",
"name": "BELIEVE HOUSING LIMITED",
"roles": [
"buyer"
],
"address": {
"region": "UKC14",
"country": "GB",
"locality": "Seaham",
"postalCode": "SR7 7TT",
"countryName": "United Kingdom",
"streetAddress": "Coast House, Spectrum 4, Spectrum Business Park"
},
"details": {
"url": "https://in-tendhost.co.uk/believehousing/aspx/Home",
"classifications": [
{
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - sub-central government"
}
]
},
"identifier": {
"id": "RS008076",
"scheme": "GB-COH"
},
"contactPoint": {
"name": "Naomi Noble",
"email": "procurement@believehousing.co.uk"
}
}
],
"language": "en",
"initiationType": "tender"
}27 Aug 2025 · 051670-2025 · planning
{
"id": "051670-2025",
"tag": [
"planning"
],
"date": "2025-08-27T15:44:16+01:00",
"ocid": "ocds-h6vhtk-058ebe",
"buyer": {
"id": "GB-COH-RS008076",
"name": "BELIEVE HOUSING LIMITED"
},
"tender": {
"id": "believe-2024 315",
"lots": [
{
"id": "1",
"status": "planning",
"hasRenewal": true,
"suitability": {
"sme": true
},
"contractPeriod": {
"endDate": "2029-03-31T23:59:59+01:00",
"startDate": "2026-04-01T00:00:00+01:00",
"maxExtentDate": "2031-03-31T23:59:59+01:00"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryAddresses": [
{
"region": "UKC14",
"country": "GB",
"countryName": "United Kingdom"
}
],
"additionalClassifications": [
{
"id": "79512000",
"scheme": "CPV",
"description": "Call centre"
}
]
}
],
"title": "Out of Hours Call-Handling Services",
"status": "planning",
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
},
"description": "Out of Hours Call-Handling Services - to access the documentation please visit believe housing's e-tendering portal inTend at \nhttps://in-tendhost.co.uk/believehousing/aspx/Home",
"communication": {
"futureNoticeDate": "2025-10-10T23:59:59+01:00"
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-COH-RS008076",
"name": "BELIEVE HOUSING LIMITED",
"roles": [
"buyer"
],
"address": {
"region": "UKC14",
"country": "GB",
"locality": "Seaham",
"postalCode": "SR7 7TT",
"countryName": "United Kingdom",
"streetAddress": "Coast House, Spectrum 4, Spectrum Business Park"
},
"details": {
"classifications": [
{
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - sub-central government"
}
]
},
"identifier": {
"id": "RS008076",
"scheme": "GB-COH"
},
"contactPoint": {
"email": "procurement@believehousing.co.uk"
}
}
],
"language": "en",
"planning": {
"documents": [
{
"id": "051670-2025",
"url": "https://www.find-tender.service.gov.uk/Notice/051670-2025",
"format": "text/html",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"documentType": "marketEngagementNotice",
"datePublished": "2025-08-27T15:44:16+01:00"
}
],
"milestones": [
{
"id": "engagement",
"type": "engagement",
"status": "scheduled",
"dueDate": "2025-09-05T23:59:59+01:00",
"description": "Please complete Engagement Questionnaire. Please use the document provided. \nDeadline is 12noon on 05th September 2025."
}
]
},
"initiationType": "tender"
}