Out of Hours Call Handling Service - Soft Market Engagement (SME)

{
  "id": "081972-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-08-27T17:38:10+01:00",
  "ocid": "ocds-h6vhtk-06ee12",
  "buyer": {
    "id": "GB-PPON-PMCL-4972-LYCY",
    "name": "METROPOLITAN HOUSING TRUST LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-06ee12",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "description": null,
        "contractPeriod": {
          "endDate": "2026-09-19T23:59:59+01:00",
          "startDate": "2026-09-18T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          }
        ]
      }
    ],
    "title": "Out of Hours Call Handling Service - Soft Market Engagement (SME)",
    "value": {
      "currency": "GBP",
      "amountGross": 0
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Metropolitan Housing Trust Ltd (MHT) is conducting a Soft Market Engagement (SME) exercise to obtain supplier feedback on the future provision of an Out of Hours Call Handling Service. This engagement will help inform the service specification, commercial approach and procurement strategy. This is not a call for competition and no contract will be awarded as a result of this exercise. Suppliers are invited to review the attached documents and submit a response by 17 September 2026\nFor more information about this opportunity, please visit the eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-Call-centre./392485989N\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/392485989N",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PMCL-4972-LYCY",
      "name": "METROPOLITAN HOUSING TRUST LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI54",
        "country": "GB",
        "locality": "London",
        "postalCode": "N14 6PW",
        "countryName": "United Kingdom",
        "streetAddress": "The Grange, 100 High Street, Southgate"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PMCL-4972-LYCY",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Procurement",
        "email": "procurement@mtvh.co.uk",
        "telephone": "02035353535"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "081972-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/081972-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-08-27T17:38:10+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-09-17T23:59:59+01:00",
        "description": "DateActivity\nPublication of Market Engagement27/08/2026\nClarification Period27/08/2026 – 10/09/2026\nOptional supplier engagement sessions\n(Please share availability)10/09/2026 – 17/09/2026\nDeadline for supplier responses17/09/2026\nMarket engagement outcomes and supplier feedback30/09/2026"
      }
    ]
  },
  "initiationType": "tender"
}