Official UK procurement notice
Out of hours call handling
Authority: Phoenix Community Housing (Public body)
What is being bought
Published requirement descriptionPhoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually.
CPV: Other community, social and personal services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£38,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 30%
- Quality: 70%
Published award criteria (2)
- Quality: Price per call as set out in your pricing schedule.
- Quality: Please note pages 26 and 27 of invitation to tender.
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 20 Aug 2026, 10:59 BST
- Last source update
- 20 Aug 2026, 10:59 BST
- FTS notice number
2026/S 000-079342- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06e858Find a Tender
How it was run
Official notice- Submission deadline
- 9 Oct 2026, 00:00 BST
- Clarification deadline
- 2 Oct 2026, 00:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
Timeline
20 Aug 2026 → 11 Jan 2027 · 4 dates- Tender notice published67 days ago20 Aug 2026, 10:59 BST
- Clarification questions by25 days ago2 Oct 2026, 00:00 BST
- Submission deadline18 days ago9 Oct 2026, 00:00 BST
- Today26 Oct 2026
- Contract startsin 76 days11 Jan 2027
Notice history
1 event · 1 release on Find a Tender- Tender notice published20 Aug 2026, 10:59 BSTUK4
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Contract specification
Notices published for this procedure
- Tender notice Tender notice on Find a Tender