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Official procurement procedure

Out of hours call handling

services
Below threshold - open competition
Other community
social and personal services
UK
Open submission portal
Official notice
Published value
£38,000
Submission deadline 9 Oct 2026, 00:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Phoenix Community Housing: "Out of hours call handling". Published status: active. Published value: £38,000. 1 published lot. Recorded submission deadline: 9 Oct 2026, 00:00 BST. Published submission portal: www.mytenders.co.uk.
Contracting AuthorityPhoenix Community HousingScope & CategoriesSERVICES (1 lot)Submission Window
31d 17h left
9 Oct 2026, 00:00 BST
Submission Gateway
myTenders
www.mytenders.co.uk
Legal Basis & Regime2023/54 · Below threshold - open competitionEstimated Value (exc. VAT)£38,000
Bidder Intelligence · Authority Profile: Phoenix Community Housing
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Phoenix Community Housing. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityPhoenix Community Housing
Procedure methodBelow threshold - open competition
Procurement categoryservices
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNo
Legal basisUKPGA · 2023/54
Tender period startsNot published
Clarification deadline2 Oct 2026, 00:00 BST
Electronic submissionallowed
Submission languagesNot published
Published20 Aug 2026, 10:59 BST
Last source update20 Aug 2026, 10:59 BST
Recurring procurementNot published
ClassificationOther community, social and personal services
Delivery area
UK
OCIDocds-h6vhtk-06e858
How to participate
Open submission portal
Submission methodNot published
Electronic submissionallowed
Clarification deadline2 Oct 2026, 00:00 BST
Submission languagesNot published
Expression of interest deadlineNot published
E-Sourcing Portal
myTenders
Open portal
Submission instructions
https://www.mytenders.co.uk/
What is being bought
Phoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually.
What changed
From the official release history
  1. Published value updated to £38,000
    20 Aug 2026, 10:59 BST
  2. Status changed to active
    20 Aug 2026, 10:59 BST
  3. Official notice release published
    20 Aug 2026, 10:59 BST
  4. Submission deadline changed to 9 Oct 2026, 00:00 BST
    20 Aug 2026, 10:59 BST
  5. Buyer information updated
    20 Aug 2026, 10:59 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Renewal
    Published value£38,000
    The source published no individual title or description for this lot.
    Contract period11 Jan 2027, 00:00 GMT — 11 Jan 2030, 23:59 GMT
    Eligibility
    SME eligible
    Options / renewalOption to extend twice by one year subject to performance and business need.
Timeline
  1. Procedure published
    20 Aug 2026, 10:59 BST
  2. Submission deadline
    9 Oct 2026, 00:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Phoenix Community Housing

Contracting authority GB-PPON-PWGM-1832-ZTDL
View buyer profile
Documents (2)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published