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Official procurement procedure

Out of Hours Call Handling Contract 2021

Call centre
London (UKI)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Network Homes: "Out of Hours Call Handling Contract 2021". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNetwork HomesScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Network Homes
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Network Homes. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6.5Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNetwork Homes
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published15 Jun 2021, 16:15 BST
Last source update15 Jun 2021, 16:15 BST
Recurring procurementNot published
ClassificationCall centre
Delivery area
London (UKI)
OCIDocds-h6vhtk-028f83
What is being bought
Network Homes require a contract for an ‘Out of Hours Call Handling Service’ for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)
What changed
From the official release history
  1. tender value changed
    15 Jun 2021, 16:15 BST
  2. Status changed to complete
    15 Jun 2021, 16:15 BST
  3. Official notice release published
    15 Jun 2021, 16:15 BST
  4. Submission deadline changed to published date
    15 Jun 2021, 16:15 BST
  5. Published value updated to £250,000
    2 Feb 2021, 18:24 GMT
  6. Status changed to active
    2 Feb 2021, 18:24 GMT
  7. Official notice release published
    2 Feb 2021, 18:24 GMT
  8. Submission deadline changed to 9 Mar 2021, 12:00 GMT
    2 Feb 2021, 18:24 GMT
  9. Buyer information updated
    2 Feb 2021, 18:24 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Network Homes require a contract for an ‘Out of Hours Call Handling Service’ for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews) Additional information: https://www.delta-esourcing.com/respond/cj7xg6z9m7
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    15 Jun 2021, 16:15 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 7 May 2021, 00:00 BST · £275,000
Commercial outcome and competition
Awards
Orbis Protect Limited
Not published · Not published · active
Contracts
Contract
£275,000 · signed 7 May 2021, 00:00 BST · active
Bid statistics
bids: 5 (lot 1)
electronicBids: 5 (lot 1)
Buyer and organisations in this procedure

Network Homes

Contracting authority GB-FTS-4132
View buyer profile

  • Network Homes
    buyer
    centralPurchasingBody

    The Hive, 22 Wembley Park Blvd, London, UKI7, HA9 0HP
    josephine.rodriques@networkhomes.org.uk
    +44 2087824312

  • Not provided
    mediationBody

    London

  • Not provided
    reviewContactPoint

    Not provided

  • Orbis Protect Limited
    supplier

    02476859
    Beaufort House, Cricket Field Road, Uxbridge, Middlesex, UB8 1QG, London, UKI, UB81QG

  • Royal Courts of Justice
    reviewBody

    The Strand, London, WC2A 2LL
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published