Official UK procurement notice
Out of Hours Call Handling Contract 2021
Authority: Network Homes
What is being bought
Published requirement descriptionNetwork Homes require a contract for an ‘Out of Hours Call Handling Service’ for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)
CPV: Call centre
The lotProcurement structure
single lot · value publishedLot #1Network Homes require a contract for an ‘Out of Hours Call Handling Service’ for use…AwardedRenewalPublished value£250,000
Network Homes require a contract for an ‘Out of Hours Call Handling Service’ for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews) Additional information: www.delta-esourcing.com/respond/cj7xg6z9m7 ↗
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
- Suitability
not provided
- Economic & financial standing
not provided
Minimum: not provided - Technical & professional ability
not provided
Minimum: not provided
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 2 Feb 2021, 18:24 GMT
- Last source update
- 15 Jun 2021, 16:15 BST
- Award evaluation window
- 9 Mar 2021 – …
- FTS notice number
2021/S 000-013518- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-028f83Find a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
- Performance terms
not provided
Publisher note: Award of Out Of Hours Call Handling Service To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=602182401 GO Reference: GO-2021615-PRO-18403717
How it was run
Official notice- Submission deadline
- 9 Mar 2021, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 150 days from the deadline
- Bids opened
- 9 Mar 2021, 17:00 GMT
Timeline
9 Mar 2021 → 15 Jun 2021 · 3 dates- Submission deadline9 Mar 2021, 12:00 GMT
- Bids opened9 Mar 2021, 17:00 GMT
- Notice published15 Jun 2021, 16:15 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete15 Jun 2021, 16:15 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ORBIS PROTECT LIMITED | £275,000 † | — | Awarded |
Contracts
Contract 013518-2021-1 · ORBIS PROTECT LIMITED
- Signed
- 7 May 2021
- Value
- £275,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids · 5 electronic | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Not providedMediation body
- Royal Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Orbis Protect LimitedAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.