Official UK procurement notice
Open Framework for Domiciliary Care Services for Older and Disabled Persons
Authority: Neath Port Talbot County Borough Council (Local council)
What is being bought
Published requirement descriptionNeath Port Talbot Council has made an award for the recommissioning of our adult domiciliary care services under a new 'Open' Framework, the aim of which is to deliver care to adults living in their own homes, to support them to achieve improved outcomes.
The Framework will deliver high-quality, person-centred domiciliary care services to individuals in their own homes and has been procured as a ‘light touch’ framework under the Procurement Act 2023.
The framework will take the form of an open framework (a scheme of successive frameworks) up to eight years in duration, the first framework being a maximum of three years and the second a maximum of five years allowing periodic admission of new providers during the framework term.
The scope of services will include the delivery of care and support in line with assessed needs and Care and Support Plans. Services are expected to promote independence, wellbeing and prevention, supporting individuals to remain within their own homes and communities for as long as possible. Provision will include personal care, support with daily living activities, medication support and enabling approaches to care.
The Framework will not guarantee any volume of work.
The framework has been developed within the context of the Social Services and Well being (Wales) Act 2014, the Regulation and Inspection of Social Care (Wales) Act 2016 and the Well-being of Future Generations (Wales) Act 2015, with a clear focus on delivering outcomes that matter to individuals.
- The authority expects to re-tender this requirement around 26 May 2029, 23:59 BST.
CPV: Health and social work services · Other community, social and personal services · Social work and related services
How this framework works
From the published notice- Type
- Closed framework · open framework scheme (admission reopens)
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Bids received
- 35 bids received · 24 suppliers appointed
- Framework period
- 2 yrs 11 mo · up to 7 yrs 11 mo from 14 Sept 2026
- Scheme runs until
- 13 Aug 2034
Published description of the framework
In order to respond to and have the ability to quickly turnaround requirements to meet service user needs the Call-off process will be undertaken for all Lots by way of:
- Direct Award without Competition
Noting this is a light touch framework of the Procurement Act 2023, Section 45(9) of the said Act removes the requirement for competition between suppliers on a light touch framework in all circumstances.
Or
- Direct Award - User Choice
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£99,638,267
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (6)
- Service Model & Person Centred Care: 20%
- Workforce, Training & Development: 20%
- Care Planning, Outcomes & Review: 20%
- Voice, Choice & Control: 15%
- Safeguarding, Risk Mgt and Quality Assurance: 15%
- Social Value: 10%
Published award criteria (6)
- Service Model & Person Centred Care
- Workforce, Training & Development
- Care Planning, Outcomes & Review
- Voice, Choice & Control
- Safeguarding, Risk Mgt and Quality Assurance
- Social Value
- “Open Framework for Domiciliary Care Services for Older and Disabled…” is a framework: the contest is a place on its panel, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Open framework scheme
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 26 May 2029
- First published
- 7 Aug 2025, 09:02 BST
- Last source update
- 2 Oct 2026, 11:29 BST
- Award evaluation window
- Submission end – 21 Aug 2026
- Authority reference
CPU25-26-55- FTS notice number
2026/S 000-049797- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0582f1Find a Tender
- Risks
Supplier risks - Risk that Providers may withdraw from the Framework, reduce capacity, or be unable to sustain service delivery over the duration of the contract
Financial Stability - Risk of Provider financial instability arising from inflationary pressures, workforce costs, or changes in demand, potentially impacting continuity of care.
Market Risks - Risk of insufficient market capacity to meet demand due to workforce shortages, competition for staff, or increased complexity of care needs.
Supply Chain - Risk associated with Provider reliance on agency staff or third party suppliers, impacting consistency, quality and cost of care.
Compliance Risks - Risk of non compliance with legislation, regulatory requirements (CIW), safeguarding responsibilities or procurement obligations.
Contractual Risks - Risk of ambiguity or misunderstanding of contractual requirements leading to disputes, inconsistent delivery or challenge.
Operational Risks - Risk of service disruption including missed or late calls, failure to respond to referrals, or breakdown in communication affecting Service Users.
Quality Assurance - Risk that care quality or outcomes may not be delivered consistently across Providers.
Stakeholder Risks - Risk of dissatisfaction from Service Users, carers or professionals due to delays, changes in Providers, or perceived inconsistency in service delivery.
Sustainability Risks - Risk that service delivery does not align with sustainability or Net Zero objectives, including excessive travel, inefficient delivery models or lack of environmental consideration.
How it was run
Official notice- Appointment period ends
- 30 Jun 2026, 12:00 BST
- Clarification deadline
- 23 Jun 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en, cy
electronic submission of tenders and requests to participate on etenderwales at:
etenderwales.bravosolution.co.uk/home.html ↗
Suppliers' Instructions 'How to Express Interest in this ITT':
- Register your company on the etenderwales portal (this is required only once. However if your details have changed since you registered you will need to up-date them).
- Browse to the eSourcing Portal:
- Click the 'Suppliers register here' link.
- Complete the 'Organisation Details' and 'User Details' sections.
- Note the username you choose and click 'save' when complete.
- You will shortly receive and email with your unique password (please keep this secure).- Agree to the terms and conditions and click 'continue'.
- Express an interest in the ITT.
- Login to the portal with the username / password.- Click the 'ITT Open to all Suppliers' link.
- Alternatively, search for the relevant ITT (itt_124145).
- Click on the relevant ITT to access the content.
- Click the 'Express Interest' button on the right-hand side of the screen.
- This will move the ITT into your 'My ITT pages'. (This is a secure area reserved for your projects only.)
- Click on the ITT code, you can now access any attachments by selecting 'Buyer Attachments'.
- Responding to the ITT.
- You can now choose to 'Respond' or 'Decline to Respond' (please give a reason if declining).
- Note the 'Closing Date', and then follow the onscreen instructions to complete the ITT.
Timeline
7 Aug 2025 → 9 Oct 2026 · 10 dates- Planning notice published7 Aug 2025, 09:02 BST
- Market engagement11 Sept 2025, 23:59 BST
Neath Port Talbot County Borough Council is inviting suitably experienced Service Providers of Domiciliary Care services to attend a market engagement event.
It is currently planned to go out to tender Domiciliary Care services around November 2025.
The bidders must be aware that TUPE may apply.
The event has been arranged for 19th August 2025 at 10:30am, where potential bidders who are interested in delivering the service are invited to meet and discuss with Council Officers the service to be tendered. The format of the event will consist of the following:
- Presentation from the Common Commissioning Unit
- Feedback sessions on what has been discussed
These events have been arranged as an opportunity for the Council to seek feedback from Providers and set the essential criteria you will have to meet to bid for this tender. There will also be an opportunity for potential bidders to ask the Council any questions it may have around the proposed tender.
Following on from the event all providers in attendance will be offered the opportunity to attend one to one sessions with Commissioning Officers. These sessions will allow further discussions on tender plans and the models presented.
One to one sessions will take place between the 4th and 11th September 2025. Invitations for the one to one sessions will be released following the Market Engagement Event.
Providers who are interested in engaging with the Council at this event should contact Kate Hearnden on the following email address – [email protected] to confirm attendance.
The event will be held at the following address:-
Conference Room A and B
Neath Civic Centre
Neath
SA11 3QZ
- Tender notice published146 days ago27 May 2026, 15:03 BST
- Clarification questions by119 days ago23 Jun 2026, 12:00 BST
- Admission / appointment period ends112 days ago · period end, not a bid countdown30 Jun 2026, 12:00 BST
- Award decision expected by59 days ago21 Aug 2026, 23:59 BST
- Contract starts36 days ago14 Sept 2026, 00:00 BST
- Assessment summaries sent35 days ago15 Sept 2026, 00:00 BST
- Latest notice published18 days ago2 Oct 2026, 11:29 BST
- Standstill ends10 days ago9 Oct 2026, 23:59 BST
Notice history
12 events · 6 releases on Find a Tender · since 7 Aug 2025- Preliminary market engagement notice published7 Aug 2025, 09:02 BSTUK2
- Tender notice published27 May 2026, 15:03 BSTUK4
- Published value updated to £99,638,26727 May 2026, 15:03 BSTwas £10,000,000
- Status changed to active27 May 2026, 15:03 BST
- Procurement method changed27 May 2026, 15:03 BST
- Deadline published: 30 Jun 2026, 12:00 BST27 May 2026, 15:03 BST
- Contract award notice published15 Sept 2026, 14:41 BSTUK6
- Status changed to complete15 Sept 2026, 14:41 BST
- Contract award notice published24 Sept 2026, 15:35 BSTUK6
- Contract award notice published29 Sept 2026, 14:41 BSTUK6
- Contract award notice published2 Oct 2026, 11:29 BSTUK6
- Contract signature expected26 Oct 2026, 23:59 GMTscheduled
Routine re-releases (6)
- 2026-09: 1 release · 15 Sept 2026
- 2026-05: 1 release · 27 May 2026
- 2025-08: 1 release · 7 Aug 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| CARE CYMRU SERVICES LIMITEDSME, Careful Care LtdSME, Cera Care Operations Limited, FOREVER KIN HEALTHCARE LTDSME, I Care Dom Care LtdSME, PEOPLE SUPPORT LTDSME +18 more2 Nov 2026 – 1 Nov 2029 · up to 1 Nov 2034Extensions: The Tender will take the form of an open framework (a scheme of successive frameworks) up to eight years in duration, the first framework being a maximum of three years and the second a maximum of five years. · Amended: Extension of standstill period date to respond to a provider query. · Amended: Extension of standstill period date to respond to a provider query. · Amended: Extension of standstill period date to respond to a provider query. | £99,638,267 | 15 Sept 2026standstill to 9 Oct 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 35final-stage tenders · 40 at stage one | 31 | 1 | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
24 commercial parties on the notice- Abacare (Care Agency) LtdFramework contractor
- Cadog Homecare LtdFramework contractor
- Care & CoFramework contractor
- Care Crew LtdFramework contractor
- Care Cymru Services LtdFramework contractor
- Careful Care LtdFramework contractor
- Cariad Care Services LtdFramework contractor
- Cartrefi Cymru Co-operative LtdFramework contractor
- Cera Care Operations LtdFramework contractor
- Crosshands Home Services LtdFramework contractor
Show 14 more suppliers
- Forever Kin Healthcare LtdFramework contractor
- Gardens Care HomeFramework contractor
- Gentle Care ServicesFramework contractor
- Gofal Cymunedol LtdFramework contractor
- I Care Dom Care LtdFramework contractor
- Live Well Health Care LtdFramework contractor
- Miller Homecare LtdFramework contractor
- Moderncare (Neath) LtdFramework contractor
- People Support LtdFramework contractor
- RSD Social Care LtdFramework contractor
- Seren Support Services LtdFramework contractor
- Service Direct LtdFramework contractor
- Steddy LtdFramework contractor
- Zion Community Care LtdFramework contractor
Official documents & specifications (6)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender