NWFC | Mobilising System Solution Procurement

NW Firecontrol Limited ("NWFC") serves 5.5 million people over a geographical area of 5000 square miles. This primarily comprises the regions of; Cheshire, Cumbria, Greater Manchester and Lancashire, with the ability to support other control rooms in times of need. As the first port of call to the public, NWFC coordinates the Fire & Rescue Services' response ensuring incidents are logged and managed throughout.

The following provides an overview of NWFC's requirement:

The provision of a new Computer Aided Dispatch (CAD), which works in conjunction with the Integrated Communication Control System (ICCS), and its associated services.

Design, delivery and implementation of all software, hardware and data storage solutions (inclusive of planning, testing, security and upskilling) to provide control and mobilising capability across multiple geographical areas, considering remote accessibility and integration to existing Fire Authority infrastructure.

24/7, 365 days per year maintenance and support for all software, hardware and data storage solutions, inclusive of ongoing updates provided to keep pace with technological and service enhancements throughout the life of the contract.

Overarching data management process to include all Fire Authority and non-Fire Authority data sources (inclusive of legacy data where required). This will manage the segmentation (where needed) and delivery of data into the live operational systems provided by/interfaced with the solution.

The contract term is from 20 January 2025 to 10 July 2033 with optional 3 x 1 year extension periods after that to 10 July 2036.

Several of the award criteria set out at II.2.5 were further subdivided as follows:

Mobilising System Solution – Core Requirements:

-Core Functionality Requirements: 3%

-Interface Requirements: 5%

-Non-Functional Requirements: 2%

-Security and Cyber-security: 10%

Mobilising System Solution - Functional Requirements:

-Emergency Call Handling and Special Attendances (3.1): 1%

-Emergency Call Handling and Special Attendances (3.2): 1%

-Emergency Call Handling and Special Attendances (3.3): 1%

-Locations and Address Matching: 1%

-Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.5): 1%

-Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.6): 1%

-Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.7): 1%

-Incident Management: 1%

-Resource Management (3.9): 1%

-Resource Management (3.10): 1%

-Resource Management (3.11): 1%

-Call Functionality: 1%

-Radio Functionality: 1%

-User Functionality – System Solution Configuration: 1%

-Monitoring and Auditing: 1%

-Administration: 1%

-Incident Record Outcomes: 1%

-Incident Management: 1%

-Recording and Playback: 1%

-Maps, Gazetteer and GIS: 1%

Management Requirements:

-Implementation and Project Management: 10%

-Business Continuity: 5%

-Support and Maintenance: 10%

-Training Requirement (4.4): 3%

-Training Requirement (4.5): 2%

Social Value:

-Innovation and disruptive technologies: 5%

-Tackling inequality in the contract workforce: 5% Additional information: A redacted copy of the Mobilising System Solution contract, entered into between NW Firecontrol Ltd and Frequentis (UK) Ltd on 20 January 2025, is being published for transparency, to reflect best practice and as envisaged in clause 20.2 of the contract, on the Authority website at www.nwfirecontrol.com ↗, under ABOUT, Mobilising System Solution Contract.