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AwardedFind a Tender · award

NWFC | Mobilising System Solution Procurement

Buyer: North West Fire Control →

BuyerNorth West Fire Control
StatusAwarded
DeadlineNot published
ValueValue not published
Published17 Feb 2025

What is being bought

Computer Aided Despatch (CAD) and Integrated Communication Control System (ICCS) and associated Services

Delivery location

UKD61

Categories

Command, control, communication and computer systems 35710000Command and control system 42961000Information technology services 72222300

Lot details

Lot 1

NW Firecontrol Limited ("NWFC") serves 5.5 million people over a geographical area of 5000 square miles. This primarily comprises the regions of; Cheshire, Cumbria, Greater Manchester and Lancashire, with the ability to support other control rooms in times of need. As the first port of call to the public, NWFC coordinates the Fire & Rescue Services' response ensuring incidents are logged and managed throughout. The following provides an overview of NWFC's requirement: The provision of a new Computer Aided Dispatch (CAD), which works in conjunction with the Integrated Communication Control System (ICCS), and its associated services. Design, delivery and implementation of all software, hardware and data storage solutions (inclusive of planning, testing, security and upskilling) to provide control and mobilising capability across multiple geographical areas, considering remote accessibility and integration to existing Fire Authority infrastructure. 24/7, 365 days per year maintenance and support for all software, hardware and data storage solutions, inclusive of ongoing updates provided to keep pace with technological and service enhancements throughout the life of the contract. Overarching data management process to include all Fire Authority and non-Fire Authority data sources (inclusive of legacy data where required). This will manage the segmentation (where needed) and delivery of data into the live operational systems provided by/interfaced with the solution. The contract term is from 20 January 2025 to 10 July 2033 with optional 3 x 1 year extension periods after that to 10 July 2036. Several of the award criteria set out at II.2.5 were further subdivided as follows: Mobilising System Solution – Core Requirements: -Core Functionality Requirements: 3% -Interface Requirements: 5% -Non-Functional Requirements: 2% -Security and Cyber-security: 10% Mobilising System Solution - Functional Requirements: -Emergency Call Handling and Special Attendances (3.1): 1% -Emergency Call Handling and Special Attendances (3.2): 1% -Emergency Call Handling and Special Attendances (3.3): 1% -Locations and Address Matching: 1% -Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.5): 1% -Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.6): 1% -Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.7): 1% -Incident Management: 1% -Resource Management (3.9): 1% -Resource Management (3.10): 1% -Resource Management (3.11): 1% -Call Functionality: 1% -Radio Functionality: 1% -User Functionality – System Solution Configuration: 1% -Monitoring and Auditing: 1% -Administration: 1% -Incident Record Outcomes: 1% -Incident Management: 1% -Recording and Playback: 1% -Maps, Gazetteer and GIS: 1% Management Requirements: -Implementation and Project Management: 10% -Business Continuity: 5% -Support and Maintenance: 10% -Training Requirement (4.4): 3% -Training Requirement (4.5): 2% Social Value: -Innovation and disruptive technologies: 5% -Tackling inequality in the contract workforce: 5% Additional information: A redacted copy of the Mobilising System Solution contract, entered into between NW Firecontrol Ltd and Frequentis (UK) Ltd on 20 January 2025, is being published for transparency, to reflect best practice and as envisaged in clause 20.2 of the contract, on the Authority website at www.nwfirecontrol.com, under ABOUT, Mobilising System Solution Contract.

Statuscancelled

Award criteria
Mobilising System Solution - Descriptive Overview — 20
Mobilising System Solution - Core Requirements — 20
Mobilising System Solution - Functional Requirements — 20
Management Requirements — 30
Social Value — 10
Quality Price Ratio (QPR) — 0

What is included

ItemCategoryQuantity
1Command, control, communication and computer systems, Command and control systemNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 35. The category anchor is Command, control, communication and computer systems (35710000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 352,5013 median · 37.7 average (943 of 2,501 with a bid count)4 average (1,094 of 2,501 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKD6111 median · 1 average (1 of 1 with a bid count)1 average (1 of 1 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

NWFC | Mobilising System Solution Procurement

Statusactive
Value£15,275,577

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0436bd
Latest release ID005447-2025
Latest release timestampMon Feb 17 2025 16:05:09 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsCompetitive procedure with negotiation
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
17 Feb 2025award, contract005447-2025
24 May 2024tenderUpdate016511-2024
2 Feb 2024tender003509-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "005447-2025",
  "tag": [
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  "bids": {
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      },
      {
        "id": "5",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "6",
        "value": 1,
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  "date": "2025-02-17T16:05:09Z",
  "ocid": "ocds-h6vhtk-0436bd",
  "buyer": {
    "id": "GB-FTS-138193",
    "name": "North West Fire Control"
  },
  "awards": [
    {
      "id": "005447-2025-1",
      "title": "NWFC | Mobilising System Solution Procurement",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-138194",
          "name": "Frequentis (UK) Limited"
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      ],
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  "tender": {
    "id": "ocds-h6vhtk-0436bd",
    "lots": [
      {
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        "options": {
          "description": "NWFC may elect to extend the initial term of the contract by three 1-year extension periods from 10 July 2033. NWFC may require the Supplier to provide optional services, relating to: •changing the connection of the Mobilising System Solution from Airwave to ESN; •implementing an exit or partial exit of one or more of the Fire Authorities at the end of the initial term, whilst continuing to serve the remaining Fire Authorities for one or more extension periods."
        },
        "hasOptions": true,
        "description": "NW Firecontrol Limited (\"NWFC\") serves 5.5 million people over a geographical area of 5000 square miles. This primarily comprises the regions of; Cheshire, Cumbria, Greater Manchester and Lancashire, with the ability to support other control rooms in times of need. As the first port of call to the public, NWFC coordinates the Fire & Rescue Services' response ensuring incidents are logged and managed throughout.\nThe following provides an overview of NWFC's requirement:\nThe provision of a new Computer Aided Dispatch (CAD), which works in conjunction with the Integrated Communication Control System (ICCS), and its associated services.\nDesign, delivery and implementation of all software, hardware and data storage solutions (inclusive of planning, testing, security and upskilling) to provide control and mobilising capability across multiple geographical areas, considering remote accessibility and integration to existing Fire Authority infrastructure.\n24/7, 365 days per year maintenance and support for all software, hardware and data storage solutions, inclusive of ongoing updates provided to keep pace with technological and service enhancements throughout the life of the contract.\nOverarching data management process to include all Fire Authority and non-Fire Authority data sources (inclusive of legacy data where required). This will manage the segmentation (where needed) and delivery of data into the live operational systems provided by/interfaced with the solution. \nThe contract term is from 20 January 2025 to 10 July 2033 with optional 3 x 1 year extension periods after that to 10 July 2036.\nSeveral of the award criteria set out at II.2.5 were further subdivided as follows:\nMobilising System Solution – Core Requirements:\n-Core Functionality Requirements: 3%\n-Interface Requirements: 5%\n-Non-Functional Requirements: 2%\n-Security and Cyber-security: 10%\nMobilising System Solution - Functional Requirements:\n-Emergency Call Handling and Special Attendances (3.1): 1%\n-Emergency Call Handling and Special Attendances (3.2): 1%\n-Emergency Call Handling and Special Attendances (3.3): 1%\n-Locations and Address Matching: 1%\n-Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.5): 1%\n-Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.6): 1%\n-Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.7): 1%\n-Incident Management: 1%\n-Resource Management (3.9): 1%\n-Resource Management (3.10): 1%\n-Resource Management (3.11): 1%\n-Call Functionality: 1%\n-Radio Functionality: 1%\n-User Functionality – System Solution Configuration: 1%\n-Monitoring and Auditing: 1%\n-Administration: 1%\n-Incident Record Outcomes: 1%\n-Incident Management: 1%\n-Recording and Playback: 1%\n-Maps, Gazetteer and GIS: 1%\nManagement Requirements:\n-Implementation and Project Management: 10%\n-Business Continuity: 5%\n-Support and Maintenance: 10%\n-Training Requirement (4.4): 3%\n-Training Requirement (4.5): 2%\nSocial Value:\n-Innovation and disruptive technologies: 5%\n-Tackling inequality in the contract workforce: 5% Additional information: A redacted copy of the Mobilising System Solution contract, entered into between NW Firecontrol Ltd and Frequentis (UK) Ltd on 20 January 2025, is being published for transparency, to reflect best practice and as envisaged in clause 20.2 of the contract, on the Authority website at www.nwfirecontrol.com, under ABOUT, Mobilising System Solution Contract.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Mobilising System Solution - Descriptive Overview",
              "type": "quality",
              "description": "20"
            },
            {
              "name": "Mobilising System Solution - Core Requirements",
              "type": "quality",
              "description": "20"
            },
            {
              "name": "Mobilising System Solution - Functional Requirements",
              "type": "quality",
              "description": "20"
            },
            {
              "name": "Management Requirements",
              "type": "quality",
              "description": "30"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Quality Price Ratio (QPR)",
              "type": "cost",
              "description": "0"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Warrington"
        },
        "deliveryAddresses": [
          {
            "region": "UKD61"
          }
        ],
        "additionalClassifications": [
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            "description": "Command, control, communication and computer systems"
          },
          {
            "id": "42961000",
            "scheme": "CPV",
            "description": "Command and control system"
          }
        ]
      }
    ],
    "title": "NWFC | Mobilising System Solution Procurement",
    "status": "complete",
    "coveredBy": [
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    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Computer Aided Despatch (CAD) and Integrated Communication Control System (ICCS) and associated Services",
    "classification": {
      "id": "72222300",
      "scheme": "CPV",
      "description": "Information technology services"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
  "parties": [
    {
      "id": "GB-FTS-138193",
      "name": "North West Fire Control",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKD61",
        "locality": "Warrington",
        "postalCode": "WA5 3UZ",
        "countryName": "United Kingdom",
        "streetAddress": "Lingley Mere Business Park, Lingley Green Avenue"
      },
      "details": {
        "url": "https://www.nwfirecontrol.com/",
        "buyerProfile": "http://www.nwfirecontrol.com",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
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          {
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          }
        ]
      },
      "identifier": {
        "id": "06314891",
        "legalName": "North West Fire Control"
      },
      "contactPoint": {
        "email": "Stuart.Hill@nwfirecontrol.com",
        "telephone": "+44 813669410"
      }
    },
    {
      "id": "GB-FTS-138194",
      "name": "Frequentis (UK) Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ2",
        "locality": "Twickenham",
        "postalCode": "TW1 3QS",
        "countryName": "United Kingdom",
        "streetAddress": "Regal House, 70 London Road"
      },
      "details": {
        "url": "https://www.frequentis.com/en",
        "scale": "sme"
      },
      "identifier": {
        "id": "02704890",
        "legalName": "Frequentis (UK) Limited"
      }
    },
    {
      "id": "GB-FTS-138195",
      "name": "NW Firecontrol Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Warrington",
        "postalCode": "WA5 3UZ",
        "countryName": "United Kingdom",
        "streetAddress": "North West Fire Control Lingley Mere Business Park, Lingley Green Avenue"
      },
      "details": {
        "url": "https://www.nwfirecontrol.com/"
      },
      "identifier": {
        "legalName": "NW Firecontrol Limited"
      },
      "contactPoint": {
        "email": "Sarah.Wilson@nwfirecontrol.com",
        "telephone": "+44 813669410"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "005447-2025-1",
      "title": "NWFC | Mobilising System Solution Procurement",
      "value": {
        "amount": 15275577,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "005447-2025-1",
      "dateSigned": "2025-01-20T00:00:00Z"
    }
  ],
  "description": "Total value of the procurement: •£11,742,693 for the initial term to 10 July 2033; plus •£3,532,884 for operational services for the optional 3-year extension to 10 Jul 2036. Indexation will be applied from year 3 after the system goes live. NWFC did not reserve the possibility of awarding the contract, without negotiation, on the basis of initial tenders, of which three were received. Only one final tender was received. Approximately 45% of the contractual obligations are likely to be subcontracted to third parties.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=922705205\n GO Reference: GO-2025217-PRO-29458097",
  "initiationType": "tender"
}
Complete JSON history (3 releases)
17 Feb 2025 · 005447-2025 · award, contract
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      "title": "NWFC | Mobilising System Solution Procurement",
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      },
      "status": "active",
      "awardID": "005447-2025-1",
      "dateSigned": "2025-01-20T00:00:00Z"
    }
  ],
  "description": "Total value of the procurement: •£11,742,693 for the initial term to 10 July 2033; plus •£3,532,884 for operational services for the optional 3-year extension to 10 Jul 2036. Indexation will be applied from year 3 after the system goes live. NWFC did not reserve the possibility of awarding the contract, without negotiation, on the basis of initial tenders, of which three were received. Only one final tender was received. Approximately 45% of the contractual obligations are likely to be subcontracted to third parties.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=922705205\n GO Reference: GO-2025217-PRO-29458097",
  "initiationType": "tender"
}
24 May 2024 · 016511-2024 · tenderUpdate
{
  "id": "016511-2024",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2024-05-24T16:05:05+01:00",
  "ocid": "ocds-h6vhtk-0436bd",
  "buyer": {
    "id": "GB-FTS-104233",
    "name": "NW FIRECONTROL LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-0436bd",
    "title": "NWFC | Mobilising System Solution Procurement",
    "amendments": [
      {
        "id": "1",
        "description": "The initial contract duration is expected to be from contract signature until 10 July 2033, with the option for three extensions to the contract term of 12 months each. The estimated value of the contract, including the optional extensions to the contract term, is £18,000,000 (eighteen million GBP).\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-Warrington:-Information-technology-services./Y2ZK73C3QJ\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/Y2ZK73C3QJ\n GO Reference: GO-2024524-PRO-26234310",
        "unstructuredChanges": [
          {
            "where": {
              "label": "II.1.5",
              "section": "II.1"
            },
            "newValue": {
              "text": "Estimated value excluding VAT: £18,000,000"
            },
            "oldValue": {
              "text": "Value excluding VAT: £16,000,000"
            }
          },
          {
            "where": {
              "label": "II.2.7",
              "section": "II.2"
            },
            "newValue": {
              "text": "Duration in months 105 This contract is subject to renewal Yes Description of renewals Contractual term is from contract signature estimated to be October 2024 to 10th July 2033 with the option for three extensions to the contract term of 12 months each."
            },
            "oldValue": {
              "text": "Duration in months 84 This contract is subject to renewal Yes Description of renewals Contractual term is over 7 years +1 +1 +1"
            }
          }
        ]
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Computer Aided Despatch (CAD) and Integrated Communication Control System (ICCS) and associated Services",
    "classification": {
      "id": "72222300",
      "scheme": "CPV",
      "description": "Information technology services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-104233",
      "name": "NW FIRECONTROL LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD61",
        "locality": "Warrington",
        "postalCode": "WA5 3UZ",
        "countryName": "United Kingdom",
        "streetAddress": "Lingley Mere Business Park, Lingley Green Avenue"
      },
      "details": {
        "url": "https://www.nwfirecontrol.com"
      },
      "identifier": {
        "legalName": "NW FIRECONTROL LIMITED"
      },
      "contactPoint": {
        "name": "Stuart Hill",
        "email": "Stuart.Hill@nwfirecontrol.com",
        "telephone": "+44 7734275739"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
2 Feb 2024 · 003509-2024 · tender
{
  "id": "003509-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-02-02T12:05:06Z",
  "ocid": "ocds-h6vhtk-0436bd",
  "buyer": {
    "id": "GB-FTS-104233",
    "name": "NW FIRECONTROL LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-0436bd",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "Contractual term is over 7 years +1 +1 +1"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Refer to the Scope of Work document. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/Y2ZK73C3QJ",
        "contractPeriod": {
          "durationInDays": 2520
        },
        "submissionTerms": {
          "variantPolicy": "allowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Warrington"
        },
        "deliveryAddresses": [
          {
            "region": "UKD61"
          }
        ],
        "additionalClassifications": [
          {
            "id": "42961000",
            "scheme": "CPV",
            "description": "Command and control system"
          },
          {
            "id": "35711000",
            "scheme": "CPV",
            "description": "Command, control, communication systems"
          },
          {
            "id": "35710000",
            "scheme": "CPV",
            "description": "Command, control, communication and computer systems"
          }
        ]
      }
    ],
    "title": "NWFC | Mobilising System Solution Procurement",
    "value": {
      "amount": 16000000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Computer Aided Despatch (CAD) and Integrated Communication Control System (ICCS) and associated Services",
    "tenderPeriod": {
      "endDate": "2024-03-04T12:00:00Z"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72222300",
      "scheme": "CPV",
      "description": "Information technology services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "participationFees": [
      {
        "id": "1",
        "type": [
          "document"
        ]
      }
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "http://www.delta-esourcing.com",
    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
  "parties": [
    {
      "id": "GB-FTS-104233",
      "name": "NW FIRECONTROL LIMITED",
      "roles": [
        "buyer",
        "centralPurchasingBody",
        "reviewBody"
      ],
      "address": {
        "region": "UKD61",
        "locality": "Warrington",
        "postalCode": "WA5 3UZ",
        "countryName": "United Kingdom",
        "streetAddress": "Lingley Mere Business Park, Lingley Green Avenue"
      },
      "details": {
        "url": "https://www.nwfirecontrol.com",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "scheme": "COFOG",
            "description": "Fire and Rescue Services"
          }
        ]
      },
      "identifier": {
        "legalName": "NW FIRECONTROL LIMITED"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-title/Y2ZK73C3QJ",
        "name": "Stuart Hill",
        "email": "Stuart.Hill@nwfirecontrol.com",
        "telephone": "+44 7734275739"
      },
      "additionalContactPoints": [
        {
          "email": "Sarah.Wilson@nwfirecontrol.com",
          "telephone": "+44 7813669410"
        }
      ]
    }
  ],
  "language": "en",
  "description": "For more information about this opportunity, please visit the Delta eSourcing portal at: \n<a href=\"https://www.delta-esourcing.com/tenders/UK-UK-Warrington:-Information-technology-services./Y2ZK73C3QJ\" target=\"_blank\">https://www.delta-esourcing.com/tenders/UK-UK-Warrington:-Information-technology-services./Y2ZK73C3QJ</a>\nTo respond to this opportunity, please click here: \n<a href=\"https://www.delta-esourcing.com/respond/Y2ZK73C3QJ\" target=\"_blank\">https://www.delta-esourcing.com/respond/Y2ZK73C3QJ</a>\n GO Reference: GO-202422-PRO-25103780",
  "initiationType": "tender"
}