Official UK procurement notice
NS&I Digital Market Intelligence Support service
Authority: NS&I (Central government)
What is being bought
Published requirement descriptionA digital and fintech insight agency is required to help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations. NS&I require a supplier that has expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks. The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world. Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous.
Brief summary of requirements:
• Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences.
• Deliver deep dive presentations when required.
• Provide a secure online platform containing a comprehensive library of insights.
• Through the use of research credits, provide a review of NS&I’s projects.
• Provide regular news alerts on the latest digital and innovation developments within financial services.
The tender documents, including the full specification, terms and conditions and invitation to tender document can be accessed at: https://app.panacea-software.com/nsandi/Login.aspx
Bidders should refer to the Instructions to Bidders document, which provides detailed instructions on the procurement process.
Tender responses must be submitted before the deadline, via the Panacea electronic procurement portal: https://app.panacea-software.com/nsandi/Login.aspx
CPV: Market research services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£125,000
- Value
- £125,000 exc. VAT · £150,000 inc. VAT
- Extensions
- NS&I may require additional ad-hoc research/deep dives on particular projects and topics e.g. fintechs, horizon scanning, and benchmarking which could occur during the contractual period. These requirements will typically be charged under the research credits charging approach. · Two optional 12 month extension periods are available.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published — the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality — 72.5%
- Price — 27.5%
- Technical & professional abilityTechnical ability is covered under PSQ question 15 for which detail requirement is provided in PSQ document. Technical ability covers case studies of relevant experience and contract examples.
- Price carries 27 of 100 points — a 10% discount moves about 2.7 points. The method statement decides this lot, not the discount.
- Turnover usually expected at this size: about £250,000 (twice the annual value).
Price arithmetic assumes straight proportional scoring — the tender pack may use another formula. Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How NS&I buys Market research services (CPV 7931) — and who usually turns up
NS&I’s own published record, next to the Greater London market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Market research services (CPV 7931) →
How the contest usually goes
This buyer’s published record next to the market where the work is delivered — contested contracts only, counted per lot
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means registered in Greater London.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered in Greater London.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 38 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid8%
2–313%
4–621%
7+58%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate53%
Within ±2%42%
Above estimate5%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors — from published award history, not a bid list
Lot #1CPV 7931Suitable for SMEsPublished value£125,000
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
The bar shows 24 past lots.
A forecast, not a list of bidders.
1 bid8%
2–313%
4–621%
7+58%
i
Where the winning price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A guide, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Match |
|---|---|---|---|---|
| — | ||||
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate | |
|---|---|---|---|---|
| — | ||||
Coverage and what to read with care
- Each figure explains itself. The on a figure says what it is, how it is counted and which scope this notice’s own record came from (class, division, all categories, or the authority’s 24-month row). The two sides are never blended. A lot’s own market is read at its delivery region where the lot names one; where it names several, or none that can be resolved, the chart falls back to the UK-wide record for the same category and says so under the bar. An empty cell means the source published nothing usable. Long form: Methodology.
- When we call out a difference. A buyer figure is only flagged against the market when the sample is large enough that the gap is unlikely to be chance; at most two callouts appear, always phrased as a comparison with both numbers and the sample size.
- Coverage (re-measured 5 Oct on the live record, 94,497 awarded procedures of the last three years). 51 % publish a bid count and 72 % a delivery region, so the market column reads the authority’s registered region when the notice names none, labelled. Of the 17,687 award-vs-estimate pairs, 34 % sit exactly on the estimate — the buyer published the award at the figure it advertised. n is on every figure; a thin sample is muted, never hidden, and a distribution is not drawn as percentages below ten observations.
- “Match”, text similarity, the expected-bid figure and the distribution drawn beneath it are model outputs, not published facts or win probabilities. Find a Tender does not publish who is bidding. Never shown: contact details, payment behaviour, or a recommended price.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 7 Oct 2026, 16:37 BST
- Last source update
- 7 Oct 2026, 16:37 BST
- Award evaluation window
- Submission end — 23 Nov 2026, 23:59 GMT
- Authority reference
26-FTS-01- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-078325Find a Tender
How to participate & submission route
Official notice Submit via Panacea- Expression of interest (EOI)
- —
- Tender submission deadline
- 2 Nov 2026, 12:00 GMT
- Clarification deadline
- 22 Oct 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
5 published dates · Europe/London- Tender notice publishedearlier today7 Oct 2026, 16:37 BST
- Clarification questions byin 15 days22 Oct 2026, 12:00 BST
- Submission deadlinein 26 days2 Nov 2026, 12:00 GMT
- Award decision expected byin 47 days23 Nov 2026, 23:59 GMT
- Contract startsin 61 days8 Dec 2026, 00:00 GMT
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Notice history
1 event · 1 release on Find a Tender- Tender notice published7 Oct 2026, 16:37 BSTUK4
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Conflict of interest declarationNot published
Notices published for this procedure
- Tender notice Tender notice on Find a Tender