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Official procurement procedure

Notification Service for Test Trace Protect

Postal and telecommunications services
Short Message Service (SMS) services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Digital Health and Care Wales ("DHCW"): "Notification Service for Test Trace Protect". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDigital Health and Care Wales ("DHCW")Scope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Digital Health and Care Wales ("DHCW")
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Digital Health and Care Wales ("DHCW"). These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2Bids / Report
50% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 6 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDigital Health and Care Wales ("DHCW")
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published28 Oct 2021, 16:35 BST
Last source update28 Oct 2021, 16:35 BST
Recurring procurementNot published
ClassificationPostal and telecommunications services, Short Message Service (SMS) services
Delivery area
UK
OCIDocds-h6vhtk-02f14c
What is being bought
DHCW is seeking to use UK Gov Notify – the government’s messaging platform to support its Covid-19 Test Trace Protect ("TTP") service and the issuing of electronic messaging to the citizens of Wales.
What changed
From the official release history
  1. Status changed to complete
    28 Oct 2021, 16:35 BST
  2. Official notice release published
    28 Oct 2021, 16:35 BST
  3. Buyer information updated
    28 Oct 2021, 16:35 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    DHCW is seeking to use UK Gov Notify – the government’s messaging platform to support its Covid-19 Test Trace Protect service. This solution will be vital in ensuring that urgent critical messages are issued smoothly and efficiently from Health Boards to its patients.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    28 Oct 2021, 16:35 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 28 May 2021, 00:00 BST · £288,000
Commercial outcome and competition
Awards
Cabinet Office (UK Gov Notify Service)
Not published · Not published · active
Contracts
Contract
£288,000 · signed 28 May 2021, 00:00 BST · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Digital Health and Care Wales ("DHCW")

Contracting authority GB-FTS-20956
View buyer profile

  • Digital Health and Care Wales ("DHCW")
    buyer

    Ty Glan Yr Afon, 21 Cowbridge Road East, Cardiff, UK, CF11 9AD
    laura.panes@wales.nhs.uk

  • Cabinet Office (UK Gov Notify Service)
    supplier

    Government Digital Service, 1 Horse Guards Road, London, UK, SW1A 2HQ

  • High Court
    reviewBody

    Royal Courts of Justice, The Strand, London, WC2A 2LL
    +44 2079477501
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleDHCW are seeking to migrate the SMS services currently provided by the incumbent supplier to the UK Gov Notify Service following an official communication issued by the National Cyber Security Centre (NCSC) regarding SMS and Telephone Communications Best Practice approach. The NCSC is an organisation of the UK Government that provides advice and support for the public and private sector in how to avoid computer security threats. The recommendation in the NCSC paper is the best and most effective way to ensure messages are protected, and not blocked, is to use the UK Gov Notify messaging service. The recommendation comes following instances of criminals posing as official sources by mimicking official communications and concealing within them a malicious link or a request for information or action by the citizen. This has undermined the ability of Test Trace Protect to contact infected individuals due to a loss of trust as to whether the SMS are genuine or fraudulent, meaning some SMS may be ignored and deleted. The UK Gov Notify solution is robust from a security perspective. NCSC and Mobile Ecosystem Forum (“MEF”) has added the UK Gov Notify Sender ID ‘UK-Gov’ to a registry of genuine SMS SenderID’s and at the same time, blocking a number of similar ID’s, which might be used by fraudsters trying to look official.