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Find a TenderAwarded without competitionContract details notice
Published 16 Apr 2026, 13:41 BST

Official UK procurement notice

North Northamptonshire Council - Customer Relationship Management Solution

Official notice

Authority: North Northamptonshire Council (Local council)

Direct awardSME suitableVCSE suitable
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: East Midlands (UKF25)
Awarded value£200,000published award · exc. VAT
Awarded 16 Apr 2026no call for competition
Awarded to Placecube Limited

What is being bought

Published requirement description

North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications.

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedSMEVCSE
Delivery: East MidlandsEligibility: SME eligibleVCSE eligible
48445000 Customer Relation Management software package72212445 Customer Relation Management software development services

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
16 Apr 2026, 13:41 BST
Last source update
15 Sept 2026, 16:25 BST
Authority reference
NNC789302845
FTS notice number
2026/S 000-087469
Latest notice
Contract details notice (UK7)
Delivery area
East Midlands (UKF25)
Official registry OCID
ocds-h6vhtk-068439 Find a Tender
Why no open competition
Single Suppliers Technical Reasons
Published justification

A direct award has been undertaken on this occasion, on the basis that the contract represents an extension to an existing, highly customised and business critical Customer Relationship Management platform, and that appointing an alternative provider at this stage would cause significant technical difficulties, disruption to Council services, and disproportionate cost and resource implications.

Notice history

4 events · 3 releases on Find a Tender · since 16 Apr 2026
  1. Transparency notice published
    16 Apr 2026, 13:41 BST
    UK5
  2. Contract award notice published
    16 Apr 2026, 13:54 BST
    UK6
  3. Contract signature expected
    1 May 2026, 23:59 BST
    scheduled
  4. Contract details notice published
    15 Sept 2026, 16:25 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £200,0001 award exc. VAT
Contracts signed 1latest 14 Sept 2026
Awarded toValueDateStatus
Placecube LimitedSME30 Sept 2026 – 29 Sept 2027 · up to 29 Sept 2028Extensions: The Council is undergoing a procurement for a new Customer Relationship Management solution so optional extension included in the contract to ensure there is no break in cover whilst this is in progress.£200,00016 Apr 2026Awarded

Contracts

  • Contract 1 · Placecube LimitedSME

    Signed
    14 Sept 2026
    Value
    £200,000
    Period
    14 Sept 2026 – 13 Sept 2027 · up to 13 Sept 2028 with extensions
    Status
    active
    Extensions
    The Council is reviewing their Customer Relationship Management solution so optional extension included in the contract to ensure there is no break in cover whilst this is in progress.
    3 agreed KPIs: Ticket Logging and Categorisation · Ticket Updates · Critical Incident Reporting
    • Ticket Logging and Categorisation
    • Ticket Updates
    • Critical Incident Reporting

Contracting authority & participating public bodies

North Northamptonshire Council

Contracting authorityPublic authority - sub-central government GB-PPON: PQCM-5634-HGCN The Corby Cube, George Street, Corby, East Midlands, NN17 1QGContact email

Bidders & participating suppliers

1 commercial party on the notice
  • PLACECUBE LIMITEDAwarded supplierGB-COH: 09914106GB-PPON: PNRN-9897-WCZT 1 London Street, Reading, South East, RG1 4PNContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender